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AMERICA WEST AIRLINES INTRODUCES INFORMATION BOOKLET FOR PASSENGERS WITH MOBILITY, HEARING, OR VISION NEEDS

 PHOENIX, Oct. 14 /PRNewswire/ -- America West Airlines (NASDAQ: AWAQC) now offers a new information booklet, "Tips for Passengers with Special Needs," which outlines important reservation, check-in, and boarding information for passengers with special vision, hearing, or mobility needs. The booklet was introduced recently at the American Society of Travel Agents (ASTA) World Congress in St. Louis.
 "We take great pride in providing the best service to all our customers," said Frank Schubert, vice president of customer services. "This new travel tips booklet is part of our effort to better assist passengers with special needs. We hope it will improve communication from passengers about their needs so we will be able to provide a safe and comfortable flight."
 The booklet enhances America West's commitment to serving the disabled and elderly people, in addition to its Physically Challenged Training Program which was initiated in October 1987. This instructional orientation was developed and implemented by Diana Lawson, America West training instructor. Lawson, who is paraplegic, designed the training to sensitize the carrier's customer-service employees to the needs of people with physical disabilities. All America West employees in customer-contact areas across the country participate in the training.
 Lawson stated, "To our knowledge, this in-depth Physically Challenged Training Program was the first such program in the airline industry." She added, "Airlines have a tremendous responsibility in assisting disabled travelers; however, the more information the passengers provide, the more effective we can be to ensure a safe, pleasant trip." Lawson noted that all U.S. airlines are subject to the 1986 Air Carrier Access Act. "It's important that every passenger tell the agent about any particular needs, including if one has a service animal, the type wheelchair and battery used, the kind of assistance needed in boarding, if one has a hidden disability, etc." she continued.
 Lawson said that these arrangements can also be made at no additional cost with a professional travel agent and that travel agents can also assist with ground transportation and hotel services to meet passengers' special needs.
 Free copies of the America West Airlines "Tips for Passengers with Special Needs" brochure are available by calling America West at 800-2-FLY-AWA (800-235-9292) or 800-526-8077 (TDD).
 -0- 10/14/93
 /CONTACT: Daphne Dicino, Senior Director of Corporate Communications of America West Airlines, 602-693-5729/
 (AWAQC)


CO: America West Airlines ST: Arizona IN: AIR SU:

MF-LS -- LA003 -- 2043 10/14/93 09:07 EDT
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Publication:PR Newswire
Date:Oct 14, 1993
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