ALLIANT ENERGY IMPLEMENTS EDIFY SPEECH-ENABLED SOFTWARE.
Investor-based Alliant Energy serves more than 1.4 million customers in Iowa, Illinois, Minnesota and Wisconsin and covers a service territory of 54,000 miles that includes 9,700 miles of electric transmission lines and 8,000 square miles of natural gas main. Together with Viecore, Inc., a systems integrator specializing in speech-enabled self-service solutions, Edify provided Alliant Energy with a comprehensive call center offering driven by speech automation. Based on Edify's proven open-standards based platform and speech solutions, Alliant Energy is currently providing its growing and diverse customer base with self-service access to bill payment information, new customer enrollment, change-of- address capabilities, power outage reports and more by simply speaking their requests. Their customers are now quickly directed to the appropriate menu based on their request and are able to successfully fulfill their needs all through automated speech self-service.
"The Utilities landscape is changing as more and more organizations are placing customer service at the top of their business strategies," said Roger Saldia, project manager, CSI Web & IVR Program at Alliant Energy. "Based on Edify's knowledge of our markets and the level of service we wanted to provide, Edify is the only company that we could rely on to help us enhance our customer service offering through speech automation."
Saldia continues to say, "Due to the scalability of the Edify solution, we were able to customize our speech-enabled applications to meet our immediate business needs and aggressive project timeline. Edify's expertise in developing and promoting open and non-proprietary technologies ensures our investment will support our business plans well into the future. We are pleased to have worked with Edify to provide Alliant Energy with all speech-enabled self-service solution to streamline call center operations," customers with an easy and effective way to complete important business transactions over the phone, Alliant Energy can boost customer satisfaction levels while controlling operating costs. Viecore is committed to creating utility solutions that capitalize on a company's existing assets, while improving effectiveness through the use of Edify's proven self-service technologies."
Edify brings together a proven platform, applications and voice and speech solutions combined with knowledgeable industry experts to address the challenges confronted by customer-facing utility organizations. Leading utility customers globally are using Edify to improve customer retention, reduce costs and increase bottom-line profits.
"Our number one goal is to improve and revolutionize the way companies interact and connect with their customers," said Mitch Mandich, president and CEO of Edify. "We help customers achieve the highest level of customer service with our proven and innovative voice and speech solutions. With Edify, customers not only increase operational efficiency, but also leverage new standards and applications such as VoIP and VoiceXML while enhancing the quality of customer service to retain and win customers."
About Edify Corporation
Edify has fourteen year of experience in voice and speech applications. The applications built with Edify are scalable, multilingual and flexible, allowing companies to integrate backend systems with multiple contact interfaces. Edify's open, standards-based platform successfully manages millions of customer interactions every day across a broad range of industries. Edify is a subsidiary of S1 Corporation.
For more information about Edify, call 408/982-2000 (USA), 81-3-5532-7827 (Japan) or +44 162 885 0222 (Europe, Middle East, Africa) or via the World Wide Web at http://www.edify.com/.
About S1 Corporation
S1 Corporation is a global provider of integrated front-office applications for more than 4,000 banks, credit unions and insurance providers a round the world. Comprised of applications that address virtually every market segment and delivery channel, S1 solutions help integrate and optimize an institution's entire front office, resulting in increased operational efficiencies, revenue opportunities and overall customer satisfaction. S1 is the only provider with the proven experience, breadth of products and financial strength to empower financial services companies' enterprise strategies. Additional information about S1 is available at http://www.s1.com.
About Viecore, Inc.
Viecore is a systems integration firm specializing in enterprise level self-service solutions for customer contact centers. Founded in 1989, Viecore has a large library of software assets, proven integration services, and partnerships with technology leaders in hardware and software. Viecore is headquartered in Upper Saddle River, NJ.
Viecore can be found on the World Wide Web at http://www.viecore.com.
For more information, call 201/818-6600 or 408/486-1791.
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|Date:||Oct 1, 2004|
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