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AIRLINES POST GOOD SERVICE RECORDS IN MAY, DOT SAYS

 AIRLINES POST GOOD SERVICE RECORDS IN MAY, DOT SAYS
 WASHINGTON, July 8 /PRNewswire/ -- U.S. airlines posted good


records for on-time performance and baggage handling in May, while fewer consumers complained about the carriers' service, according to the Department of Transportation's Air Travel Consumer Report.
 The nation's 10 largest airlines compiled an on-time arrival record of 86.6 percent, equal to April 1992's mark and exceeded only by the 87.9 percent record of September 1991. In compiling the data, flight delays caused by mechanical problems are not counted.
 These airlines also received 4.03 reports of mishandled baggage per 1,000 passengers in May, a mark bettered only by the previous month's record of 3.94. DOT began publishing on-time and baggage mishandling data in September 1987.
 The department received 492 complaints about airline service in May, an 18 percent decline from the 593 complaints filed in April 1992 and 586 in May 1991.
 The department reminded consumers who want on-time performance data for specific flights to call their airline ticket offices or their travel agents. This information is available on the computerized reservation systems used by these agents.
 While providing a summary of flight data in its monthly report, the department also maintains a file covering more than 20,000 flights available for inspection in Room 4201 of the DOT headquarters building at 400 Seventh Street, S.W., Washington. For those interested in obtaining all the flight information, computer tapes ($150 per tape reel) and a complete printout are available from DOT's Volpe National Transportation Systems Center, Kendall Square, Cambridge, Mass. 02142.
 -0- 7/8/92
 /CONTACT: Bill Mosley of the U.S. Department of Transportation, 202-366-5582/ CO: U.S. Department of Transportation ST: District of Columbia IN: AIR SU:


IH-TW -- DC010 -- 7352 07/08/92 10:38 EDT
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Date:Jul 8, 1992
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