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AIRBORNE EXPRESS RECEIVES IBM QUALITY AWARD; MDQ AWARD GOES TO AIRBORNE FOR DISTRIBUTION SUPPLIER EXCELLENCE

 DAYTON, N.J., May 6 /PRNewswire/ -- IBM's (NYSE: IBM) Customer Delivery and Distribution (CD&D) organization this week presented Airborne Express (NYSE: ABF) with its 1992 Market Driven Quality (MDQ) award, Airborne said today. Airborne has the distinction of being the only air express carrier to receive this honor.
 IBM, one of the world's largest computer and information services companies, created the MDQ awards to recognize outstanding performance among its distribution suppliers. Based on the MDQ concept created by IBM to increase customer satisfaction, Airborne was judged on four criteria: conformance to agreed-upon quality standards, measured improvement and consistency in maintaining those standards, evaluation of the supplier's customer satisfaction levels and assessment of the supplier's quality processes.
 "The MDQ Award recognizes distribution suppliers who are top performers in key service categories," said Alan Dybvig, manager of IBM's CD&D. "As a key IBM supplier, Airborne's ability to move and deliver IBM products, materials and information in a defect-free manner has a direct impact on our mutual customers' satisfaction with our products and services."
 The award was accepted by Robert G. Brazier, Airborne's president and chief operating officer; Jerry Hempstead, vice president of national accounts; and Gary Reynolds, vice president of customer service, at IBM's CD&D offices in Dayton.
 "This award demonstrates another example of how Airborne works with customers to continuously improve quality and service," said Brazier. "By setting high goals for ourselves and constantly working to achieve those goals, we in turn provide continuous quality service and keep our customers satisfied."
 "It is always a pleasure to accept an award such as this because it is a clear statement that our employees are providing the best customer service," added Hempstead. "We are proud to be honored by IBM in this way and look forward to providing them with unrivaled service."
 Airborne Express serves the air express needs of corporate customers with the delivery of time-sensitive letter, documents, small packages and freight throughout the United States with its wide range of products that includes next-morning, next-afternoon, second-day and same-day delivery services. In its fifth decade of international service, Airborne delivers to more than 200 countries worldwide, and is the first U.S. transportation company to be ISO 9000 certified at a U.S. location.
 -0- 5/6/93
 /CONTACT: Kelly Murphy of Airborne Express, 206-298-3185; or Christopher Kingry of Fleischman-Hillard, 213-629-4974, for Airborne Express/
 (IBM ABF)


CO: IBM; Airborne Express ST: Washington IN: AIR TRN SU:

LC-LM -- SE010 -- 5642 05/06/93 16:31 EDT
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Date:May 6, 1993
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