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AIR TRAVEL REPORT SHOWS AIRLINES POST GOOD MARKS IN OCTOBER

 AIR TRAVEL REPORT SHOWS AIRLINES POST GOOD MARKS IN OCTOBER
 WASHINGTON, Dec. 5 /PRNewswire/ -- The nation's largest airlines posted impressive on-time arrival, baggage handling and consumer complaint marks in October that showed strong improvement over last year.
 The Department of Transportation's monthly Air Travel Consumer Report noted that the 12 largest carriers had an on-time arrival rate of 83.4 percent, up from the 82.4 percent mark of October 1990 but down slightly from September's record of 87.9 percent, the best average since the department began collecting arrival data in September 1987. In compiling the data, flight delays caused by mechanical problems are not counted.
 Reports of mishandled baggage averaged 4.53 per 1,000 passengers, bettered only by September's 4.34 mark in the four years the department has collected the data and far below October 1990s average of 5.77.
 Complaints from consumers to the department declined for the fourth consecutive month, with 566 registered in October compared to 569 in September and well below October 1990s total of 801.
 The rate of involuntary denied boardings, or passengers bumped, for the first nine months of 1991 was 1.14 per 10,000 passengers, a decline from the 1.62 rate recorded in the January-September 1990 period.
 The department reminded consumers who want on-time performance data for specific flights to call their airline ticket offices or their travel agents. Such information is available on the computerized reservation systems used by these agents.
 While providing a summary of flight data in its monthly report, the department also maintains a file covering more than 20,000 flights available for inspection in Room 4201 of the DOT headquarters building at 400 Seventh St. S.W., Washington. For those interested in obtaining all the flight information, computer tapes ($150 per tape reel) and a complete printout ($100 per copy) are available from DOT's Volpe National Transportation Systems Center in Cambridge, Mass.
 -0- 12/5/91
 /CONTACT: Bill Mosley of the U.S. Department of Transportation, 202-366-5571/ CO: U.S. Department of Transportation ST: District of Columbia IN: AIR SU:


TW-MK -- DC015 -- 9714 12/05/91 13:26 EST
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Date:Dec 5, 1991
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