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AIR SERVICE COMPLAINTS DECLINE OVER PAST YEAR, DOT SAYS

 WASHINGTON, Oct. 7 /PRNewswire/ -- Complaints in August from consumers about airline service declined nearly 28 percent when compared with August of 1992, figures released today by the Department of Transportation show.
 According to the monthly Air Travel Consumer Report, air travelers registered 587 complaints with the department in August, compared to 812 in August 1992. DOT received 580 complaints in July.
 The nation's largest airlines posted an 84.1 percent on-time arrival record in August, an improvement over August 1992's 80.3 mark but not as good as July 1993's 86.1. In compiling the data, delays caused by mechanical problems are not counted.
 The airlines posted a mishandled baggage rate of 5.09 per 1,000 passengers in August, a slight improvement over July's 5.18 mark but much better than August 1992's 6.44.
 The department reminded consumers who want on-time performance data for specific flights to call their airline ticket offices or their travel agents. Such information is available on the computerized reservation systems used by these agents.
 -0- 10/6/93
 /NOTE TO EDITORS: Copies of the report are available by calling DOT's Office of Public Affairs, 202-366-5571/
 /CONTACT: Bill Mosley of the U.S. Department of Transportation, 202-366-5571/


CO: U.S. Department of Transportation ST: District of Columbia IN: TRN AIR SU:

KD-IH -- DC010 -- 9717 10/07/93 11:12 EDT
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Publication:PR Newswire
Date:Oct 7, 1993
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