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AFLAC Uses Livelink Enterprise Wide to Drive Collaborative CRM and Improve Efficiencies.

Business Editors, High Tech Writers

WATERLOO, Ontario--(BUSINESS WIRE)--Nov. 9, 2000

Open Text's collaborative commerce application provides access to

latest product development information

Open Text(tm) Corporation (Nasdaq:OTEX)(TSE:OTC), a worldwide leader of collaborative commerce software for e-business, today announced that AFLAC Incorporated (NYSE:AFL) has chosen Livelink as its enterprise wide collaborative knowledge management solution to improve customer relationship management (CRM). AFLAC, a leading underwriter of supplemental insurance in the United States and the largest foreign insurer in Japan, deployed Open Text's collaborative e-business application to control, manage and store the vast amounts of information generated by its employees throughout the company.

"Since installing Open Text's knowledge management solution, content for our corporate intranet is increasingly being stored in the Livelink repository," said Jennifer Pitts, Vice President, Director, Information Technology, AFLAC. "In the past, people who controlled intranet content had to submit it to a Web administrator. But now, users simply add a version to a document and their content is available online instantly. Livelink also facilitates document searches by enabling users to associate metadata with documents."

Over 40 million people around the world rely on AFLAC to provide supplemental insurance. Livelink improves CRM and promotes enhanced service to policyholders by enabling employees to work more efficiently in delivering critical information to clients. Providing workflow capabilities and immediate online access to the most current knowledge available, Livelink delivers product introduction documentation in real time to AFLAC's geographically dispersed sales force of over 29,000 independent contractors in the United States. AFLAC is also using Livelink to manage Information Systems documentation.

"Technology is often a key factor influencing corporate success for large companies like AFLAC, and Livelink is particularly proficient at managing massive amounts of mission-critical information," said Andrew Pery, Vice President of Global Marketing, Open Text. "Livelink's powerful security features and open architecture protect AFLAC's investments in technology and business knowledge by ensuring that information is always protected and accessible, even in the face of new technological developments."


AFLAC Incorporated (NYSE:AFL) is an international holding company. A Fortune 500 company, AFLAC insures more than 40 million people worldwide. It is the leading underwriter of supplemental insurance marketed at the worksite in the United States, offering policies to employees at more than 165,000 payroll accounts. AFLAC is ranked as the number one insurance company to work for, according to Fortune magazine's 1999 listing of "The 100 Best Companies to Work for in America," which appeared in its January 10, 2000, issue. Additionally, AFLAC is the largest foreign insurer in Japan and is a component of the Standard & Poor's 500 Index. AFLAC's Internet site address is

About Livelink

Livelink is a highly scaleable e-business application. Its richly-featured enterprise services include virtual team collaboration, business process automation, enterprise group scheduling and information retrieval services, all tightly integrated into a solution that is easily customized and extended. Livelink is essential to the effective management and development of communities of interest that span organizations and industries. For everything from the creation of complex e-community relationships to the automation of simple e-business processes, Livelink delivers true dynamic collaboration between individuals, organizations, and large trading communities. Livelink servers are fully Web-based and open-architected to ensure rapid deployment and easy access to its full functionality through a standard Web browser.

About Open Text

Open Text provides collaborative commerce solutions for e-business that enable users to extend and build CRM, SCM and ERP applications and allow them to work together within and across organizations. Open Text has pioneered the development of innovative intranet, extranet and e-business applications. Since creating one of the first search engines to index the World Wide Web, the Company has remained at the forefront of Internet-based technologies. Its solution family called Livelink enables individuals, teams, organizations, and global trading communities to collaborate on e-business applications that facilitate e-commerce and other transactions among Global 2000 organizations. For more information, visit

Copyright (C) 2000 by Open Text Corporation. Livelink and Open Text are trademarks or registered trademarks of Open Text Corporation. This list is not exhaustive. Other product and company names herein may be trademarks of their respective owners.

This news release may contain forward-looking statements relating to the deployment of Livelink by customers, and future performance of Open Text Corporation. Forward-looking statements are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the final prospectus for the Company's initial public offering of common stock in January 1996, Form 10-K for the years ended June 30, 1998, June 30, 1999, and June 30, 2000. Forward-looking statements are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should

circumstances or management's beliefs or opinions change.
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Publication:Business Wire
Date:Nov 9, 2000
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