ADIB named GCC's and UAE's best bank for customer experience.
Abu Dhabi Islamic Bank (ADIB) said it has been named the GCC's "Best Overall Bank" in Customer Experience at the 2014 Bank Benchmark Index Awards organised by Ethos Consultancy. ADIB was also named for the 4th consecutive year best overall bank in customer experience in the UAE. Out of 63 banks from the GCC region examined, ADIB topped scores for customer experience in branches, online and call centre. ADIB's call Centre was also named the "Best Overall Call Centre" in the UAE, the bank said in a statement.
ADIB was rated highly for its initiatives to improve technology, mobile banking and enhancing service levels by its staff. It has also expanded its channels and branch network to further improve customer access to ADIB's services.
The Bank Benchmark Index (BBI) Awards were created by Ethos Consultancy in 2005 with the aim of providing the banking industry with a methodology of benchmarking their products and services against the competition to drive continual improvement.
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|Publication:||Gulf News (United Arab Emirates)|
|Date:||Dec 27, 2014|
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