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ABB extends tailored drive service packages.

ABB has extended its suite of low voltage AC drive service contracts, allowing further options for end-users seeking to plan and budget their maintenance needs throughout the lifecycle of the drive installation.

One of the new options is Drive System Analysis that helps uncover hidden faults by determining the condition of the drive. Another is Drive Total Care, which provides all the materials needed for preventive maintenance and repair.

The suite is built around an entry level Basic Service Contract which includes 24/7 support via telephone, guaranteed on-site response times for a field service engineer to visit and spare parts support.

Customers can then add a further six bolt-on options to this Basic Service Contract. Each offers a different level of support. The six bolt-on options are: Upgrade--which includes drive commissioning and retrofit options.

Advanced service--comprises three options:

Drive System Analysis that helps to uncover hidden faults by determining the condition of the drive--Lifecycle management which provides an audit that highlights the exact condition of the equipment and its revision status--Harmonic surveys whereby ABB can provide a detailed harmonic survey, detailing recommendations on corrective actions.


Spare parts--allows the spare parts to be stored at a location convenient to the customer, thereby avoiding the need to tie up capital.

Repair and Reconditioning--covers inspection, cleaning, fault finding and repair to help maintain control of costs while offering an efficient spares supply service.

Maintenance--covering planned preventive maintenance, telephone support and training.

Drive Total Care--fully inclusive materials option that provides all preventive and repair materials within the contract scope.

"The new extended suite of services gives cost-effective delivery of a range of specialist services under one simple contract, which has been customised to the specific needs of our customer's business," explains Mike Crawford, senior vice president of Automation Products/Process Automation Service in the UK. "The service contracts provide appropriate expertise for meeting the exact operational and financial needs of the customer. The aim is to manage the total lifecycle of ABB drives, preventing downtime and production loss.

"The additions to the tailored service packages means that we are able to offer our customers exactly what they need to maintain productivity from their drives."

Contact ABB on tel 01480 488080 or visit

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Comment:ABB extends tailored drive service packages.(PLANT AND EQUIPMENT)
Publication:Food Trade Review
Date:May 1, 2009
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