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A review of the application of event studies in marketing.


This paper provides a critique of the application of the event study methodology to the marketing field, reviews past research, identifies various strategies for improvement in the use of this methodology, and identifies future directions for research. This review is in three sections. The first section presents the findings of a comprehensive search not only of the marketing literature, but also of marketing studies using the event study methodology that are published in a large number of business, economics, and finance journals. The identified studies are categorized into a number of research fields. The event studies are organized chronologically and reviewed in terms of their specific research focus and empirical findings. In the second section, studies published in marketing journals between 2001 and 2007 are examined more closely to determine how well more recent research meets several best practice guidelines being proposed by various authors around the application of the methodology.

The third part of the review explores how the event study methodology might be applied to existing areas of research, in addition to its potential application to a wider range of marketing issues. These include theory development in terms of the application of more specific or appropriate theory to justify the research predictions; replication and extension of studies either due to changes in social attitudes, government legislation or methodological issues that challenge previous research findings; the development of new areas of research interest including the links between advertising and childhood obesity, drugs, and sport, the impact of new technological developments, and the effects of advances in internet marketing and satellite advertising; and advancing the use of the methodology to marketing challenges in the rapidly expanding regions such as China and India. It is expected that the use of the event study methodology in marketing will continue to gain momentum due to continuing demand for marketing actions and assets to be evaluated in financial terms in order to illustrate the return on investment.

Key Words: Event study, product, promotion, services


There are numerous calls for more research to focus on the financial impact of strategic marketing decisions on the value of the firm (Doyle, 2000; Rust et al., 2004). Indeed, for the fifth consecutive period, the Marketing Science Institute has determined marketing metrics and the integration of financial measures as key research priorities (Marketing Science Institute, 2006). Given such calls, it is timely to review the evolution and contribution of one financial metric that has been used by marketing researchers over the past 25 years, that is, the use of the event study methodology. The typical event study measures the effect of corporate news on stock prices and on firm value. In the marketing field, researchers have examined a diverse array of firm announcements including the introduction of new products (Chaney, Devinney, and Winer, 1991), green marketing (Mathur and Mathur, 2000) and NASCAR auto racing sponsorships (Pruitt, Cornwell, and Clark, 2004). Findings show how investors react to new marketing information and in turn how strategic marketing decisions impact on the value of the firm.

However, Srinivasan, and Bharadwaj (2004: 23) argue that "despite the considerable potential of the event study method to relate marketing strategy initiatives to changes in shareholder wealth, event studies have been underutilized in marketing." Verbrugge (1997: 124) asserts that event studies in marketing have the potential to develop streams of research where researchers "have begun to build a road map for marketing decisions." The primary purpose of this article is to review the event study literature in marketing to provide marketing researchers with a greater understanding of the evidence for the effects of marketing decisions on capital markets. It identifies the major research "freeways" and methodological "potholes," and overall wishes to stimulate further research using this methodology.

This review, however, is not intended as a guidebook on the use of event study methodology per se. Articles to suit this purpose abound (see MacKinlay, 1997; McWilliams and Siegel, 1997; Srinivasan and Bharadwaj, 2004). Rather, using the track record of existing research and evidence about best practice in this field, it aims to identify methodological trends and issues to guide researchers in future investigations in existing as well as new areas of marketing research.

The article is organized as follows. First, a brief overview of event study methodology is presented together with an outline of the underlying assumptions and key steps in the event study procedure. Second, a comprehensive review is presented of the extant literature on event studies in several areas of the marketing field from 1980 to mid-2007. Third, a review is provided of event studies published in marketing journals between 2001 and 2007 to critically examine their strengths and shortcomings in meeting guidelines around best practice in the application of the methodology. To conclude, a set of recommendations for future research in existing and emergent fields of marketing is proposed.

As the first major review article of the methodology presented in the marketing literature to date, this analysis provides a significant contribution to determining the state of affairs so far in the application of this "borrowed" methodology to various endeavors in the marketing field. Significantly, the review also proposes some new applications of the method that may create fresh opportunities for researchers to grow our understanding of the financial contribution of marketing strategies on firm value.


According to MacKinlay (1997), the first published event study was undertaken by Dolley (1933) and examined the price effects of stock splits. Despite this early interest, event study analysis failed to capture the imagination of researchers until the publication of Fama, Fisher, Jensen, and Roll's seminal article on the adjustment of stock prices to new information in 1969. Over the next decade, interest in event study methodology was primarily the domain of accounting and finance researchers investigating firm-specific events such as mergers and acquisitions, and broader macro-economic effects such as the trade deficit (MacKinlay, 1997). Subsequently other fields such as law, economics, and management embraced the methodology, focusing on issues of relevance to their specific fields such as legal liability (Mitchell and Netter, 1994), the effect of the Chernobyl crisis on electric-utility stock prices (Fields and Janjigian, 1989), and the departure of non-senior managers from investment banks (Bendeck and Waller, 1999). From the 1980s onward, marketing researchers began to use the methodology, focusing initially on the stock price impact of new product announcements (Eddy and Saunders, 1980) and deceptive advertising (Peltzman, 1981).

Two developments aided the expansion and dissemination of event study methodology over the past 25 years. First was the spread of computing and technology generally (Green, Johnson, and Neal, 2003). Second, and allied to this technological revolution, was the creation of large stock price databases in the early 1990s, such as the University of Chicago's Center for Research in Security Prices (CRSP) database of monthly stock return data from the New York Stock Exchange (NYSE). This provided researchers with relatively easy access to secondary data. Since then daily financial data have become readily accessible to researchers through databases such as CRSP, DataStream, and Compustat. Similarly, software programs, such Cowan's (2001) Eventus program, provide a reasonably straightforward means of undertaking the statistical analyses involved in an event study.

Finally, as the number of event studies increased, refinements to Brown and Warner's (1985) methodology followed in the 1990s. These included MacKinlay's (1997) guide to event studies in economics and finance; McWilliams and Siegel's (1997) analysis of empirical and theoretical issues in event studies in management research; and Srivastava, Shervani, and Fahey's (1998) article on market-based assets and shareholder value published in the Journal of Marketing.

Event study procedure

Event study methodology measures the stock price reaction to an unanticipated announcement of an event. Event studies are used to test that the market incorporates this new information efficiently and to examine the impact of the event on the wealth of the firm's stock holders (Binder, 1998). The premise underlying the methodology is the efficient market hypothesis. It holds that financial markets are efficient and hence stock prices reflect instantaneously all the available information related to the profitability of the firm (Fama, 1970). Abnormal returns occur when the market perceives that the firm's announcement or "event" will have a positive (or negative) impact on the firm's future cash flows, resulting in immediate stock price increases (decreases). The mathematical calculations required to implement an event study are articulated comprehensively in numerous publications (see Kritzman, 1994; MacKinlay, 1997; McWilliams and Siegel, 1997; Srinivasan and Bharadwaj, 2004). Consequently, only a summary of the five key steps are included here. These are: (1) identification of the event of interest, (2) definition of criteria for inclusion of the event, (3) calculation of normal and abnormal returns, (4) estimation of the normal performance model, and (5) performance of statistical and hypothesis tests. Three pieces of information are required to undertake an event study--the names of stock-listed firms, the event dates in relation to the announcement of interest, and the relevant stock prices.

Step 1: Identification of the event of interest

An appropriate event is one that is likely to have a financial impact on the firm, is unanticipated by the market and provides new information to the market (McWilliams and Siegel, 1997). In marketing studies, events might include the recall of a faulty product, the initial introduction of environmentally friendly products, or the announcement of a firm's intention to sponsor the Olympic Games. Each event has the potential to have an impact on a firm's daily stock price. The second issue concerns what specific dates to examine for stock price changes. If a product is recalled suddenly, the window of interest is likely to be very short, such as the day of the recall announcement and the day following. In addition, identifying the exact date of the announcement's release to the public can be complicated. For example, investors might be privy to advance information, announcements might be made over a weekend when the stock exchange is closed, or announcements may be deliberately leaked to the press. The standard approach is to examine the days either side of the official announcement date. Some researchers (e.g. Clark, Cornwell, and Pruitt, 2002) verify the release date by searching computerized newsprint databases such as Lexis-Nexis or Factiva for the very first public announcement of the information. This procedure is also used to check that no other firm announcements have been released during the same period of interest to confound the impact.

Step 2: Definition of the event criteria

Event studies often examine variables such as firm size, industry type, and investment amount. Again, these require a sound theoretical rationale for their inclusion in the study. If the focus, for example, is on new drugs issued by the pharmaceutical industry, the focus of attention is likely to be solely on the pharmaceutical industry. If the scope is broader, for example corporate sponsorship of the Olympic Games, a cross-section of firms and industries is more likely to be examined.

Step 3: Calculation of normal and abnormal returns

To measure the impact of an event on shareholder value, the difference between a firm's normal everyday returns and the abnormal returns experienced around the event date are calculated. This figure is achieved by computing the daily (or cumulative) abnormal returns accrued during the event window minus the expected normal returns as if no such event had occurred. Two main approaches to model the normal returns are used: the constant mean return model, and the market model (see MacKinlay, 1997; McWilliams and Siegel, 1997; Srinivasan and Bharadwaj, 2004). The constant mean return model is based on the notion that the mean return of a given stock is constant over time. The market model assumes a linear relationship between the return of the overall market portfolio and the individual stock's return. Calculation of the market portfolio is often based on a leading broad-based stock index such as Standard and Poor's (S&P) 500 index, the CRSP value-weighted index, or the CRSP equal-weighted index (Srinivasan and Bharadwaj, 2004). The market model is viewed as providing a greater capacity to detect event effects (MacKinlay, 1997; Srinivasan and Bharadwaj, 2004).

Step 4: Estimation of the normal performance model

While the event window used to calculate the abnormal returns focuses on the days when information related to the event is most likely to be released, the estimation window used to calculate the normal performance model, on the other hand, focuses on "normal" trading days, generally a period well in advance of information about the event being released. Typically, estimation windows are quite large (around 250-600 days stock market trading days) and are separated from the event window by a significant number of days (45-90).

Step 5: Statistical calculations and hypothesis testing

Having determined the parameters for estimating the normal performance model, the abnormal returns are calculated and tested for significance. To explore the data further, abnormal returns can be aggregated over time for an individual stock and also across firms and over time (see Srinivasan and Bharadwaj, 2004). Findings are presented as mean abnormal returns and mean cumulative abnormal returns expressed in percentages and direction of change (positive or negative). Where abnormal returns are particularly dramatic, the dollar impact or net present value may be calculated to illustrate the practical significance of the findings (e.g. Pruitt et al., 2004). Test statistics in event studies are quite sensitive to outliers. The impact of any one firm's returns on the sample statistic can be magnified particularly when the study is based on a small sample of events.


The value of event studies in marketing is that researchers can estimate the overall financial impact of a particular marketing strategy quickly and empirically. However, researchers need to ensure that the assumptions underlying the identification of abnormal returns are valid (i.e. that the market is efficient, events are unanticipated, and that there are no confounding effects). Also, attention must be paid to the design and implementation of the event study particularly with regard to sample size, identification of outliers, length of event windows, selection of the estimation model, and the use of theoretical support to justify the explanation of abnormal returns. For example, exploring such issues through a critical examination of three published event studies investigating corporate social responsibility, McWilliams and Siegel (1997; p. 651) warned: "Given the paucity of information on the validity of the assumptions underlying choice of the method and the research design used to implement it, readers cannot be confident that researchers have drawn the correct inferences about the significance of events." This warning highlights how attention to research design issues and the appropriate implementation of the methodology are critical to the successful application of the methodology.

Event studies are designed as controlled experiments using stock return data as the dependent variable. Interpretation of the findings can be both causal and non-causal in nature (Mizik and Jacobson, 2004). That is, a change in a firm's stock price may be interpreted to be caused by the firm's marketing strategy being viewed by investors as having a positive or negative effect on the firm's future profits. Alternatively, a non-causal interpretation may be that the firm's financial position has improved to such an extent that the firm is prepared to invest more money in marketing (Mizik and Jacobson, 2004). While such interpretations can be made from event study findings, generalizing results across quite different studies is problematic (see Geyskens, Gielens, and Dekimpe, 2002). In addition, the diversity of studies around different research topics and their different interpretations of best practice in applications of the methodology make meta-analysis complex.

Mizik and Jacobson (2004) also note some confusion around event studies and stock return response modeling. While both approaches are founded on similar assumptions with regard to the efficient market hypothesis, and both focus on the impact of unanticipated events on stock price, they have key differences. Event studies examine the stock price impact of a specific announcement on a given day. The nature of the event may be unique, such as the announcement of a firm's name change, or it may be a recurring announcement, such as the annual release of customer satisfaction data. The period of interest is generally an event window that focuses on the actual day of the event, or the five to ten days immediately surrounding it, based on the anticipated time taken for the new information to be absorbed by the market. In contrast, stock response modeling looks at the long-run value implications of data that may be released monthly, quarterly, or yearly such as changes in brand equity in relation to net earnings over time. Stock return response modeling assumes that investors have access to many sources of information about the firm's future prospects, such as sales data, return on equity, and cash flow, as well as information about the firm's marketing strategy. Together these factors affect the future cash flows of the firm.



To facilitate this review of the contributions of event studies to the field of marketing, a thorough search was undertaken not only of the marketing literature but also of the leading business, economics, and finance journals. Informed by Chandy, Golder, and Tellis's (2004) approach to undertaking historical research into marketing strategy, the event studies are organized chronologically, and then examined in terms of their specific research focus and empirical findings. Secondly, guided by McWilliams and Siegel's (1997) discussion of the important theoretical and research design issues in the use of event study methodology, the event studies published in marketing journals between 2001 and mid-2007 are examined in detail to determine how well more recent research attends to best practice guidelines. Finally, the review identifies gaps in various areas in marketing research where the event study methodology might be applied in order to advance marketing thought.

Literature review

The review reveals that event study research is highly multidisciplinary. As such, research findings cross a diversity of fields including economics, business, finance, law, technology, management, and politics, as well as advertising, marketing, and market research. Therefore the initial investigation targeted any article published in a refereed journal in any field that reported using the methodology. These articles were next examined to determine whether their primary focus was a marketing-related issue and the remaining studies were discarded. To assist in enhancing the breadth and depth of the investigation, a variety of electronic databases including ABI-INFORM, Business Source Premier, EBSCO, Emerald, ProQuest, JSTOR, Econlit, and Web of Knowledge/Science amongst others, were searched using numerous key words including "event study," "stock price," "wealth effect," and "firm value."

Next, the "ancestry" approach was followed in order to detect any additional studies cited in the references of the initial set of event study articles found (Cooper, 1989: 43). Finally, a content analysis of each article was completed to ensure that each article contained basic statistical and methodological information about the event study on which to base this critique. For example, as well as satisfying the initial requirement of publication in a refereed journal, to be included in the analysis a study had to follow the steps for event study analysis outlined above, contain descriptive statistics and general information on the nature of the announcements examined, and identify the source of stock price information.

It is recognized and acknowledged that this specific focus on published event studies may lead to criticism that any conclusions drawn from this review are subject to publication bias that errs in favor of studies that report statistically significant findings. However, due to the complexity of the methodology, it was considered particularly important that findings had been peer reviewed as an indicator of initial validation.


The investigation uncovered a total of 77 marketing-related event studies, all of which met these criteria. They covered the period from 1980 to mid-2007. Articles were published across 46 different journals, 17 of which were marketing-related journals. Of the 77 event studies found, six studies were published in the Journal of Advertising Research, four in the Journal of Market Focused Management, and three each in the Journal of the Academy of Marketing Science, the Journal of Advertising, and the Journal of Marketing, respectively. Only nine international event studies based on data from stock exchanges outside of North America were identified. Not unexpectedly, given the small international sample, the most frequently cited source of stock price information was the University of Chicago's Center for Research on Security Prices (CRSP) (70 percent of studies). For the international studies, stock price information was obtained from DataStream International, Yahoo!Finance, or local stock exchange databases.


Classification of the event studies by research focus

While covering disparate topics, the 77 event studies were categorized meaningfully into three distinct marketing research streams that reflect the marketing paradigm:

1. Product (45 percent of the total sample): new products (Table 1); product recalls (Table 2); product research and development (Table 3);

2. Promotion (45 percent of the total sample): corporate name changes (Table 4); advertising and promotions (Table 5); sponsorship and events (Table 6); and

3. Services (10 percent of the total sample): customer service and new technology (Table 7).

These topics were informed by typologies that report on traditional areas for marketing research (Gundlach and Wilkie, 1990), as well as by the titles of the articles and the journal names. Each of the seven event study tables presents (1) the author(s) and year of publication, (2) the announcement focus, and (3) significant findings and a summary of the main contributions of the study.

General examination of the seven tables in total indicates that in the early event studies of the 1980s (14 percent of the total sample), the focus of interest was product recall and the impact of company name changes. In the 1990s, the number of event studies more than doubled (31 percent of the total sample). In addition to these interest areas, the focus of the studies expanded to include the impact on the firm of new product introductions and delays, brand extensions, trademark infringements, the sponsorship of celebrities and the Olympic Games, as well as the impact of advertising slogan changes, financial relations advertising, and brand equity. In the period from 2000 to mid-2007, the number of event studies almost doubled again (55 percent of the total sample). In the latest period of research interest, the attention of researchers reflects those typical of the new millennium--the development of new drugs, green marketing, internet channels, and philanthropy.

In the past, traditional accounting methods concentrated on measuring shareholder value in terms of tangible assets such as property, plant and equipment, and inventory such as finished goods, parts, and raw materials. Overall, the fields of marketing study identified in the Tables reflect the growth in concern around managing the value of more intangible assets. Tangible assets explain only about 25 percent of the market value of the modern firm (Ballow, Burgman, and Molnar, 2004). Intangible assets that are difficult to measure financially, such as brand value, customer loyalty, consumer perceptions of product and service quality, and firm reputation (see Tables 4, 5, 6, and 7 in particular), are mooted as important drivers of the remaining percentage of firm value (Ballow, Burgman, and Molnar, 2004; Daum, 2003). Accompanying the review of the three streams of research, opportunities for applying event study to current and a wider set of marketing issues are identified.

Product Research Stream--This research stream includes event studies that have examined new products (Table 1); product recalls (Table 2); and R&D and regulation (Table 3). Research interest in product recall and research that tracks the impact on the stock market of products as they progress through the various stages of development and approval has remained relatively stable over time. However, event studies of new products is the only category within the seven sub-samples to show a decline in interest from 2000.

Event studies focusing on the impact of new product introductions (Table 1) focus in the main on competitive behaviours--their effects on the value of both the firm and of industry rivals; products launched in joint-ventures versus single-firm ventures; first mover advantage and imitation; and the diverse impact on brand equity across different industries. Another interesting theme relates to the process of making new product announcements: whether multiple new product announcements outperform single new product announcements (Chaney et al., 1991); pre-announcements versus new product announcements (Koku, Jagpal, and Viswanath, 1997); and new product announcements that provide some tangible evidence about the new product versus bluffs or easily reversible product announcements (Mishra and Bhabra, 2001). The general impact on firm value of launching a new product is modest (e.g. 2.71 percent, Lee, Smith, Grimm, and Schomburg, 2000) in comparison to the dire effects arising from the product recall of contaminated food (-30.42 percent, Salin and Hooker, 2001).

Product recall studies (Table 2) focus primarily on three very large industries--the automotive industry (eight studies), the pharmaceutical industry (six studies), and the food industry (three studies). Automobile recalls focus on the severity of the recall (minor, intermediate, and severe) (Hoffer, Pruitt, and Reilly, 1987, 1989); on three major manufacturers (Chrysler, Ford, and General Motors); and the recall of certain auto-related components such as tires (Govindaraj, Jaggi, and Lin, 2004). Pharmaceutical recalls focus on the direct cost to the firm of the recall (Jarrell and Peltzman, 1985); the impact of drug recall over different time periods (Dranove and Olsen, 1994); and the simultaneous withdrawal of a class of drug by a number of firms (Ahmed, Gardella, and Nanda, 2002). Event studies focusing on the food industry include recalls arising from microbiological contamination of food products (Salin and Hooker, 2001); recalls of differing severity and who announces the recall--the firm or a government agency (Thomsen and McKenzie, 2001); and in comparison to recalls occurring in other non-automotive industries (Pruitt and Peterson, 1986).

Overall, firms generally experience a drop in value arising from recall announcements. Dranove and Olsen (1994) suggest that investors view recalls as a signal of anticipated increases in costs involved in the recall, repair, and compliance with government regulations. However, Salin and Hooker (2001) put forward the view that investors may becoming desensitized to announcements concerning food contamination risks to the extent that large manufacturers, such as the Sara Lee Corporation, show very little change in firm value. Again what is interesting about these studies is the effect that product recall has on the firm's competitors. Ahmed, Gardella, and Nanda (2002), for example, in their investigation of drug withdrawals on the wealth of producers and competitors, found that direct competitors gained significantly following drug withdrawal as a result of increased demand for substitute drugs. When several firms withdrew similar products at the same time, they found that losses were far less severe. In addition to the severity of the negative impact from product recall on firm value, the longevity of its impact is also interesting. Govindaraj et al. (2004) in their study of the recall of Firestone Tires by Bridgestone Corporation found that the market initially overreacted negatively to the news of the recall and then corrected quickly once information on the actual costs of the recall was disseminated. In contrast, Dranove and Olsen (1994) found that firms recalling dangerous drugs continued to lag behind their industry rivals more than five years after the recall.

Table 3 reports on the event studies which monitor the progress of product development as new products move through research and development stages, and towards final government approval. Again the food and drug industries provide a rich source for event study analysis (six studies). Also included in this Table are studies that examine the impact of trademark infringement lawsuits (Bhagat and Umesh, 1997); the release of qualitative non-financial information during research and development (Narayanan, Pinches, Kelm, and Lander, 2000); global product design and development announcements (Ojah and Monplaisir, 2003); and the impact of antismoking policies on cigarette producers (Wooster and Gallet, 2005). Examining the seven stages involved in new drug development from discovery to final U's. Food and Drug Administration approval, Xu (2006) found that every step of R&D progress conveyed positive information to investors and that later stages induced significantly higher returns than for earlier stages. In contrast, the passage of food labeling regulations by the U.S. National Labeling and Education Act (Ghani and Childs, 1999) resulted in significant short-term direct label costs for U.S. multinational food corporations.

As key industries such as auto, food, and pharmaceutical manufacturers continue to innovate and develop new products, they will provide abundant opportunities for future research. Safety issues will continue to be a concern in these industries. As time goes by, it will be interesting to monitor whether investors become inured to product recall as being part and parcel of everyday living, as Salin and Hooker (2001) seem to suggest. Interest in conservation and environmental issues will lead to innovations in the auto industry such as hybrid vehicles powered by electric motor and batteries, and the use of alternative energy sources such as natural gas, ethanol, and sunlight. Similarly, research in the biotechnology field will drive the development of new food and drug products that will vie for consumer attention in the future. These developments will provide a rich and ongoing source of event study material.

Promotion Research Stream--Included in this stream of research are the event studies that focus on corporate name changes (Table 4); advertising and promotions (Table 5); and sponsorship and events (Table 6).

Corporate name change (Table 4) is an important re-branding strategy. Event studies have examined radical and cosmetic name changes (Horsky and Swyngedouw, 1997); major and superficial changes (Bosch and Hirschey, 1989); complete and partial changes (Kilic and Dursun, 2006); and strategic changes such as a dotcom name change (Cooper, Dimitrov, and Rau, 2001; Lee, 2001). Early event study findings suggest that corporate name change had either little or no positive association with an increase in firm value. However, at the start of the new millennium, dotcom name changes earned a huge increase in value for dotcom firms--74 percent reported by Cooper et al. (2001) and 168 percent by Lee (2001). Such results led Cooper et al. (2001) to conclude that their results were driven by a degree of investor mania such that investors were eager to be associated with internet-linked firms at any cost. It is probable that event studies of dotcom name changes undertaken today would find such novelty for investors has worn off. With increases in the globalization of markets, products and services will continue to be re-branded with different identities that better reflect the dynamics of their new markets. Companies will continue to acquire one another and to change their brand names and image. Such strategic marketing developments will provide opportunities for ongoing research in this domain.

Advertising-related event studies (Table 5) focus on a broad range of themes including reactions to unfair and deceptive advertising (Peltzman, 1981); advertising slogan changes (Mathur and Mathur, 1995); green marketing (Mathur and Mathur, 2000); Super Bowl advertising (Kim and Morris, 2003); awards for product quality (Balasubramanian, Mathur, and Thakur, 2005); and diversity as a marketing strategy (Pandey, Shanahan, and Hansen, 2005). Interestingly, three studies focus on the same issue--the hiring and firing of advertising agencies (Hozier and Schatzberg, 2000; Kulkarni, Vora, and Brown, 2003; Mathur and Mathur, 1996). News of firms initiating actions to fire their advertising agencies appear to have a downwards effect on firm value. Mathur and Mathur (1996) interpret the findings as a sign that investors view such announcements as an admission by the firm that their current marketing strategies are ineffective.

Referred to by Cornwell, Pruitt, and Clark (2005: 401) as a "non-traditional marketing technique," sponsorship-linked marketing (Table 6) has become a major focus for event studies. Why sponsorship has attracted so much interest by event study researchers is unclear. One explanation is the reported lack of rigor in the selection of sponsorship investment where managers sponsor their favorite sports teams with little regard for the capacity of the sponsorship to demonstrate a return on investment (see Clark et al., 2002). More recent sponsorship studies focus on the ability of sponsorship to demonstrate quite clearly an immediate return on investment. Rather than merely providing results in terms of the percentage increase or decrease in firm value, investigators are now converting their findings into net present value with impressive results. For example, Calderon-Martinez, Mas-Ruiz, and Nicolau-Gonzalbez (2005) report that commercial sponsorship announcements in Spain resulted in an increase in market value of 34,865,586 [euro]. Similarly, Cornwell et al. (2005) report that the mean increase in shareholder value from major-league sports. official product sponsorship announcements was approximately U.S.$257 million, and Pruitt et al. (2004) report a U.S.$334 million increase from NASCAR sponsorship.

Event studies in sponsorship have examined activities such as celebrity endorsement (Agrawal and Kamakura, 1995; Louie, Kulik, and Jacobson, 2001; Mathur, Mathur, and Rangan, 1997); major events such as the Olympic Games (Berman, Brooks, and Davidson, 2000; Farrell and Frame, 1997; Mishra, Bobinski, and Bhabra, 1997; Miyazaki and Morgan, 2001; Tsiotsou and Lalountas, 2005; Veraros, Kasimit, and Dawson, 2004); and different sporting contexts such as motor sports (Cornwell, Pruitt, and Van Ness, 2001; Mahar, Paul, and Stone, 2005; Pruitt et al., 2004), and major league sports (Cornwell et al., 2005).

Of the 77 event studies examined in this review as a whole, few studies have examined topics that are as closely aligned as the specific sponsorship of the 1996 Atlanta Olympic Games (see Hoffer et al., 1989). Interestingly, the two studies examined here in fact show mixed results. Farrell and Frame (1997), for example, report statistically significant negative stock price effects from their examination of 26 announcements, whereas Miyazaki and Morgan (2001) report statistically significant increases from 27 announcements. Possible explanations for the different findings could be the differences in sample size used or differing dates attributed to the announcements (Cornwell et al., 2005). Also unlike Farrell and Frame (1997), Miyazaki and Morgan (2001) did not report event dates as McWilliams and Siegel (1997) recommend, making re-analysis of the data problematic.

In addition to these Olympic Games sponsorship studies, Table 6 also reports on a number of investigations of the overall stock market impact of Olympic Games host city announcements. These studies reflect the rise of academic interest in event and tourism marketing. There is potential for future studies to not only continue the growing knowledge about the impact on stock markets around the world that arise from Olympic Games-related announcements, but also to investigate the stock market effects of other international sporting activities such as World Cup events in football, rugby, and cricket.

Services Research Stream--Despite the fact that the research stream examining customer services and new technology (Table 7) is the smallest of the three streams (10 percent of the total sample), it reflects an important emerging interest in assessing the financial value of connecting customers with the firm through services and technology. Using "The Connected Customer" as their overarching theme for 2006-2008, the Marketing Science Institute suggests that the "'connected customer era. may change the paradigm for effective marketing strategy" (2006: 2, MSI's emphasis). The services event study research stream provides a number of studies that illustrate the shifts in perceptions about new technology that have occurred over the past decade. For example, Mathur, Mathur, and Gleason (1998) in their study of firms announcing their intention to provide services on the Internet, found that the market viewed this as a positive move. Similarly, internet channel additions (Geyskens et al., 2002) were perceived favourably by investors. However, by 2006, announcements by large U.S. firms about their intentions to launch a new website appear to be interpreted by investors as just a part of everyday business.

The services research stream also reflects a burgeoning interest in conducting event studies on markets outside the United States. Studies include Geyskens et al.'s (2002) investigation of internet channel additions (The Netherlands, Germany, United Kingdom, and France); Shwarts-Asher, Ben-zion, Gabbay, and Yagil's (2006) investigation of launching a website (Israel); and Lin, Jang, and Chen's (2007) study of e-service initiatives in Taiwan.

Considering these two developments (an emerging interest in e-services and a rapid increase in event studies in both major and emerging markets), the future expansion of event studies in this stream appears promising. Future research opportunities will arise from topics related to the introduction and diffusion of e-innovations, e-customer relationship management, e-services, e-scapes, and e-marketing initiatives (see Kimiloglu, 2004). The rise of online marketing and the rapid globalization of markets should also provide fruitful opportunities for research in both domestic and international contexts.

Best practice in event studies (2000-2007)

This section investigates to what extent recent event studies in marketing demonstrate the principles of best practice in the application of the methodology. In their review of event studies in management, McWilliams and Siegel (1997) found that inadequate attention had been paid to theoretical and research design issues. To ensure that future researchers undertaking event studies demonstrate correct and adequate design, implementation, and reporting protocols, McWilliams and Siegel (1997) advocate that researchers and journals address ten specific points. Using these ten points as a guide to best practice, 16 of the most recent event studies published in marketing journals from 2001 to 2007 were critiqued. Three issues in particular were identified as warranting improvement. These are (1) controlling for outliers; (2) the application of theory to explain returns; and (3) the reporting of firm names and event dates in an appendix to facilitate replication of the study. Before addressing these issues in greater depth, it is important to note that this analysis is based solely on the findings reported in the published versions of the articles. The authors may indeed have followed the event study procedures methodically, but either not reported them or had these steps edited for conciseness.

Controlling for outliers--McWilliams and Siegel (1997) suggest that researchers report the percentage of negative returns and the binomial Z or Wilcoxon test statistic or both as means of controlling for outliers. The binomial Z statistic tests whether the proportion of positive to negative returns exceeds the number expected from the market model, while the Wilcoxon signed rank test considers both the sign and the magnitude of abnormal returns (McWilliams and Siegel, 1997). In all but one of the marketing event studies, nonparametric tests for outliers were reported, with reports of the Z statistic common.

McWilliams and Siegel (1997) also suggest that where samples are based on fewer than 30 firms, that additional information is reported on the identification and measurement of the influence of outliers and the results of bootstrapping techniques. Bootstrapping is a form of re-sampling in which the original data are repeatedly sampled with replacement for the model estimation so that parameter estimates are based on actual empirical observations (Hair, Anderson, Tatham, and Black, 1998). According to Cowan (2002), the Patell, standardized cross-sectional, time-series standard deviation, skewness-corrected transformed normal, and cross-sectional tests are eligible for the bootstrap. For a more comprehensive discussion of bootstrap methods in event studies, see Kramer (2001) and Lyon, Barber, and Tsai (1999).

In the 16 event studies examined here, small samples and sub-samples of less than 50 are not uncommon. This is generally a reflection of the intense scrutiny announcements undergo in order to avoid contamination from other confounding events. As with the management event studies, the measurement of outliers and reports of bootstrapping techniques are not frequently reported in this sample. However, the event study conducted by Calderon-Martinez et al. (2005) on commercial and philanthropic sponsorship in Spain provides an example of a thorough analysis of the determinants of excess returns sampled both with and without outliers. Also, Geyskens et al. (2002) make a concerted effort to report upon the robustness checks that were undertaken of their data on European internet channels. They examined alternative stock portfolios, completed jack-knife tests of the stability of their parameter estimates, tested their forecasting performance of the model, and in doing so ruled out alternative explanations of their findings.

Applying theory to explain the returns--McWilliams and Siegel (1997) stress the importance of researchers explaining abnormal returns by showing that the cross-sectional variation in returns across firms is consistent with theory. In the sample of studies reviewed here, the conceptual frameworks accessed to make such justifications typically include agency theory, congruence theory, signaling theory, and economic and game theory. In addition, where other related issues are investigated, these are also supported by other theory. For example, Cornwell et al. (2005: 404) apply Weber's Law, a theory of perception, to support their proposition that firms with dominant market positions find that their sponsorships are less likely to be perceived as effective in raising awareness or substantially changing image as firms starting from a much lower base.

Analysis of industry differences, such as industry type and firm size, is a common area of investigation. When supported by discussions regarding the theoretical implications of the findings, these additional cross-sectional analyses extend our understanding of the financial impact of marketing decisions. They lend substantial trustworthiness to the empirical findings of the event study and provide managers with a sound basis on which to make strategic decisions. However, in some of the studies examined in this sample, cross-sectional analyses are exploratory and theoretical support for the findings is limited. At best, findings are descriptive. Authors cite that their studies are often the first of their kind (see Clark et al., 2002) and hence lack the strong theoretical underpinnings that may be expected in a well-developed research field. Another defense is that offered by Mishra and Bhabra (2001: 86) who state that, "In part, this study is a response to frequent calls for more studies regarding the financial impact of marketing decisions." It is important that future event studies provide not only theoretical support to justify why there should be a financial response to new marketing-related information, but also to put forward theories that explain more fully any cross-sectional variations in abnormal returns and to test such theories econometrically.

Providing an appendix of names--As a final step in an event study, McWilliams and Siegel (1997) suggest that researchers report firm names and event dates as an appendix to enable other researchers to replicate and extend the initial study. This development is important as the increasing acceptance of the event study methodology in marketing will promote more replications and extensions of research. One example is Kulkarni, Vora, and Brown's (2003) extension of Hozier and Schatzberg's (2000) event study of ad agency firing. In their own replications of past research, McWilliams and Siegel (1997) reveal findings that differ from the published findings, and they note the use of methodologies judged to be inappropriate for testing the theories proposed. In this current sample of marketing event studies, only five studies contained sufficient information to facilitate replication. However, it is important to note that where event studies are based on particularly large samples, such as Cornwell et al. (2001, n = 250), Louie et al. (2001, n = 128) or Pandey et al. (2005, n = 110), editorial constraints may have limited the inclusion of such information.


This final section posits several directions for future research using the event study method and identifies some gaps in the literature where events study methodology might be better applied to advance marketing thought. These recommendations include replication, extension, and meta-analysis of existing studies, as well as broadening the scope of research to new markets and new topics.

Theory development

There is still some way to go in responding to the importance placed by McWilliams and Siegel (1997) on theoretical support for the development of event studies hypotheses and explanation of findings. At present a common device in existing published research is the extensive use of citations of a few key event studies, such as those of Horsky and Swyngedouw (1987) and Chaney et al. (1991), as a means to construct and defend the research design. Another approach is the repeated reliance on a few core theories such as signaling theory and agency theory to provide a broad theoretical justification across a diverse range of research interests, when other theories might be more appropriate.

At the same time, such evolution to more specific or appropriate theory to justify the research predictions is occurring in some of the fields investigated here. Beginning with Eddy and Saunders (1980), one can track how the discourse on event studies on the marketing of new products, and their introduction, delay, and recall has developed over time. Collectively, these studies now provide an excellent example of how theories develop and evolve, and new conceptual explanations enter the field over time. The growing emergence of this conceptual understanding around products truly reflects the position taken by Sutton and Staw (1995: 378), with theory being "about the connections among phenomena, a story about why acts, events, structure, and thoughts occur." This research field now provides a rich stream of compelling and interrelated arguments around this topic, compared to others that rely on almost tangential use of broad models to justify the research propositions. Marketing researchers need to continue to seek multiple theoretical perspectives from both within and outside the marketing field, from finance and economics, to provide the foundation for their investigations. Cornwell, Pruitt, and Clark's (2005) application of Weber's Law provides one example of such required developments.

Replication and new areas of research interest

The advantage of reaching a critical mass of research on a specific marketing theme, such as product recall or corporate name change, is that it provides opportunities for researchers to critique the findings and to make methodological improvements. As illustrated by Hoffer, Pruitt, and Reilly (1989) who noted a flaw in Jarrell and Peltzman's (1985) study of product recall, a critical appraisal of the current studies on a specific theme can make a substantive contribution to both the methodology and the nature of the research findings. Indeed, some authors, such as Sharma and Lacey (2004), invite replication and extension of their research. One interesting reason given by Sharma and Lacey (2004: 304) to extend their research is that they considered that their research: "was constrained by the need for event-study-worthy data."

It is quite likely that some inconsistencies across research findings are due to flaws in the empirical analysis. To illustrate, in their review of three event studies investigating the impact of corporate social responsibility (CSR) on financial performance, McWilliams and Siegel (1997) noted that each research team reported quite contradictory findings (i.e. positive, negative, and neutral outcomes). Re-examining previous research they identified that these inconsistent findings were attributable to a misspecification of the model due to the exclusion of certain R&D and industry factors. In the articles reviewed here, interesting differences occur between Farrell and Frame's (1997) negative and Miyazaki and Morgan's (2001) positive findings about the value of purchasing sponsorship rights for the Atlanta Olympic Games. Opportunities for future research clearly exist for event studies to investigate further the impact of Olympic Games sponsorship announcements in different countries, at different levels of involvement, and longitudinally across different Olympic Games events.

With increasing concerns around global warming, another opportunity for replication is Mathur and Mathur's (2000) investigation of green marketing strategies. Almost a decade later, investors may perceive green marketing strategies as value enhancing for environmentally concerned firms. Other social issues that can be predicted to grow and to put pressure on governments to respond by introducing new legislation include the links between advertising and childhood obesity, drugs, and sport, and restrictions about cigarette and alcohol use with regards to sponsorship activities. Announcements around such legislation offer future opportunities for the application of event study methods.

In addition, ongoing technological developments as well as media fragmentation provide new challenges for advertising research. According to PricewaterhouseCoopers (2007), annual global advertising is set to increase from U.S.$407 billion in 2006 to U.S.$531 billion in 2011, with the internet the fastest-growing advertising medium. This signals that future research opportunities may be found in areas such as internet marketing and satellite advertising, as well as in new locations such as the rapidly expanding regions of China and India. To date, no published event studies have examined advertising-related issues in markets outside the United States.

According to the International Events Group (IEG Ltd, 2007), the world's leading authority on sponsorship, North American-based companies spent an estimated U.S.$3.2 billion to sponsor motor sports teams, events, tracks, and sanctioning bodies such as NASCAR in 2007, up 11 percent from a U.S. $2.9 billion outlay in 2006. With such impressive growth, sponsorship event studies will continue to provide an interesting avenue for research. Given time, event study research of Olympic Games sponsorships both within the United States and across international markets will provide potentially interesting insights about the value of Olympic involvement. In addition, new sponsorship opportunities that arise from satellite and online sports packages, and in developing regions such as the Asia Pacific and Latin America, will provide new research opportunities also (PricewaterhouseCoopers, 2007).

Research in non-U.S. markets--As noted earlier, most event studies in marketing have been conducted in a single-market context, specifically the United States. The effect on firm value arising from these studies reflects the unique emphasis such activities have in the U.S. market. Similar effects may or may not arise in markets in other countries. Do sports sponsorship announcements, for example, have as an impressive impact on stock prices in the United Kingdom, Europe, or China? Attempts should be made to validate findings across countries. This can play a significant role in advancing our understanding about the global value of strategic marketing initiatives.

Researchers contemplating investigating phenomena in non-U.S. markets have several sources for non-U.S. equity return data. These include the Pacific-Basin Research Center which contains data for eight Asian markets from 1975, individual country-specific stock markets, and Thomson Datastream (TDS) (Ince and Porter, 2006). TDS data includes price, volume, market capitalization, and dividend data for over 50,000 stocks traded in 64 developed and emerging markets over the past 25 years. Bartholdy, Olson, and Peare (2007) also provide some practical advice on how to perform event studies on small exchanges involving thinly-traded stocks.

Research in multi-country settings--Another opportunity to increase the research scope of event studies in marketing is to apply the technique to multiple countries simultaneously (see Park, 2004). With the pervasiveness of the internet, information about certain events now travels instantaneously around the globe. It is highly likely that the withdrawal of a drug in North American markets, for example, would have an impact on the share price of rival firms operating in other markets and on well-established stock exchanges outside the United States. To date, we know little about the ripple effects such news might have as it travels around the globe. However, Park (2004) cautions that multi-country event studies involve specific challenges to researchers, such as issues with non-synchronous international stock market trading hours.

Meta-analytic reviews--Another approach to extending event study research is to undertake a meta-analysis of specific topics. Meta-analysis involves a set of statistical procedures designed to synthesize findings across a number of independent studies that address a common research question. A meta-analysis of event studies that examine new product announcements, for instance, could provide a systematic way to examine the overall impact of such announcements on firm value that would be informative in terms of marketing strategy. Frooman (1997), for example, undertook a meta-analysis of 27 event studies that measured the stock market's reaction to incidences of socially irresponsible and illicit behaviour. He concluded that firms adopt a moral position of enlightened self-interest that guides them to act in a socially responsible manner.

Developing more accurate databases--As Elton, Gruber, and Blake (2001) suggest, all data sets have errors. Flawed data can seriously damage a research project and significantly reduce the quality of marketing decisions based upon such erroneous research results. A number of studies have examined the reliability of CRSP and Compustat databases (Courtenay and Keller, 1994; Elton et al., 2001; Rosenberg and Houglet, 1974; San Miguel, 1977) as well as the costs involved in locating and downloading financial data from such databases (Zaher, 1999). However, apart from the McWilliams and Siegel (1997) study, none has re-examined the data used in an event study specifically. In their comparison of monthly price relativities for NYSE listed stocks on both the CRSP and Compustat databases, Rosenberg and Houglet (1974) found that while large errors were infrequent, when they did occur they were sufficient to change the apparent nature of the data quite dramatically. While CRSP and Compustat are highly regarded databases, with the internationalization of studies other databases are required to access stock price data from around the world. The use of an increasingly diverse range of databases for the purpose of event analysis may give rise to reliability problems in the future that will need to be monitored.


While the selection process adopted for identifying event studies in this review followed the standard procedures for locating secondary sources (Chandy et al., 2004; Cooper 1989), it is inevitable that some published marketing-related event studies were not detected. However, it is considered that the 77 articles reviewed here provide a substantial foundation on which to base these findings.

While event studies in marketing may be criticized for their limited theoretical foundations, as Geyskens et al. (2002: 117) state, "This research represents an early enquiry into a complex phenomenon." This limitation in event study analysis is also its strength. It facilitates a fresh and novel approach to better understanding the implications at the firm-level of marketing strategies. If, as Ittner and Larcker (1998) found in their investigation of customer satisfaction performance, less than one-third of U.S. firms relate their marketing strategies to financial performance measures, then event study analysis is a valuable and timely tool.

The event studies reviewed here should be of interest to many constituencies, including corporate executives and investors as well as marketing practitioners. Both individually and collectively, these event studies contribute to a more complete understanding of the impact marketing-related activities have on shareholder value. Particularly where marketing activities are difficult to measure, such as sponsorship and customer services, findings provide clear evidence about the economic value of such expenditures. A second issue raised by McWilliams and Siegel (1997) that needs to be responded to in future research is the focus on firm-level performance. There are calls for a shift in the direction of marketing research away from concentrating on consumer awareness and recall measures to an emphasis on the financial impact of marketing strategies on the firm. As Hozier and Schatzberg (2000) suggest, event study methodology provides a partial solution to the problem of integrating firm-level financial data with strategic marketing variables.

In conclusion, the event-study methodology makes a valuable addition to the repertoire of approaches that further our understanding of marketing strategy performance. The ability of the methodology to detect the impact of marketing strategies on firm value makes an important contribution to the process of bringing the marketing-finance interface closer together. Although to date the publication of marketing-related event studies is fragmented across many journals, by collecting these studies together into a unified body of research, it is hoped that this review has demonstrated how the methodology has advanced marketing thought, and by doing so, stimulated other scholars internationally to consider the potential application of this methodological specialization in their own research. The findings of this review indicate that there is plenty of scope for marketing researchers to extend this field of research both by examining a wider range of international markets and a wider range of marketing issues.


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Margaret A. Johnston

The University of Queensland Business School

Margaret Johnston is a final year PhD candidate in marketing at the University of Queensland Business School, The University of Queensland, St Lucia, Queensland, Australia, 4072. Tel. +617 3346 9325, The author wishes to thank the editor and the anonymous reviewers for their valuable comments and suggestions. The author also wishes to thank Professor Lester Johnson, Professor of Management (Marketing) at the Melbourne Business School, for his comments on an earlier draft of this article.
Event Studies in Marketing: New Product Introductions, Delays and

Year Focus Main Contributions, Findings and Remarks

Eddy and New products No impact of new product announcements
Saunders on monthly stock returns found over
(1980) nine-year period. Monthly returns were
 not sufficiently precise to detect stock
 price impact.

 Conclusion: Investors are not responsive
 to individual new product announcements.

Chaney, New products New product introductions were related to
Devinney, positive returns (0.75%). Effects varied
and Winer across industries. The impact varied
(1991) negatively with the magnitude of risk and
 the number of announcements made. Firm
 size was not related to excess returns.

 Conclusion: Firms that innovate and
 introduce new products outperform firms
 that do not.

Simon and Brand equity The introduction of Diet Coke led to an
Sullivan change increase in Coca-Cola's brand equity
(1993) and to a decrease in Pepsi's. The
 introduction of New Coke had no impact
 on Coke's brand equity but increased
 Pepsi's brand equity suggesting a
 competitive loss for Coke.

 Conclusion: Stock markets do not ignore
 brand equity.

Lane and Brand The impact of brand leveraging depended
Jacobson extension on brand attitude and familiarity, but
(1995) not firm size or return on investment.
 Market responded most favorably to
 brand extensions of high esteem, high
 familiarity brands.

 Conclusion: Investors expect the negative
 financial consequences of extending a
 brand to outweigh the potential positive

Hendricks New product The stock market reacted very negatively
and Singhal delays to announcements of product delay
(1997) (-5.25%). Diversified firms suffered less
 than focused firms. Estimations of the
 expected delay resulted in a less
 negative impact than not providing an
 estimate at all.

 Conclusion: There are significant
 penalties for not introducing new
 products on time.

Koku, New products Only pre-announcements of new products
Jagpal, and had a significant effect (4.3%). The
Viswanath size of signaling effects were industry
(1997) specific and particularly effective
 in the manufacturing sector.

 Conclusion: New product event studies
 must distinguish between announcements
 and pre-announcements as only
 pre-announcements have a significant

Lee, Smith, New products At the time of new product introductions,
Grimm, and first movers experienced a positive
Schomburg effect (2.71%). After early imitation,
(2000) first movers experienced a negative

 Conclusion: Moving first to introduce new
 products results in the greatest gains in
 wealth. However, rivals can undermine
 these gains through imitation.

Mishra and New products Stock markets responded positively to
Bhabra credible new product pre-announcements
(2001) (0.44%) and ignored announcements if they
 lacked sufficient tangible evidence.
 Bluffs or easily reversible announcements
 were ignored.

 Conclusion: For a pre-announcement to
 work it must contain credible evidence.

Chen, Ho, New products New products had a positive impact for
and Ik announcing firms (0.38%). Rivals of firms
(2005) announcing new products experienced a
 small, negative wealth effect. Rival's
 wealth effects were more favorable when
 the products introduced were very new.

 Conclusion: Wealth effect of industry
 rivals is significantly negatively
 related to their research and development

Jones and New products New product announcements resulted in
Danbolt higher returns than for new market entry
(2005) announcements (1.1%). Joint ventures were
 considered less favorably than projects
 with no partner.

 Conclusion: The market reacts less
 favorably to product market investment
 projects where the returns and risks are
 shared with another company.

Event Studies in Marketing: Product Recall

Author(s), Main Contributions, Findings and
Year Focus Remarks

Jarrell and Direct cost The direct costs of recall or
Peltzman (1985) of recalls repair were far less that the
 for drugs and negative impact on stock price
 automobiles for producers of both products
 (-6% drugs, -1.5% autos).

 Conclusion: Shareholders lose
 substantially when a good is
 recalled. Firms incur not only
 direct costs from the recall but
 also the costs arising from lost
 goodwill. Competing firms also
 lose when a rival firm's product
 is recalled.

Pruitt and Non-automotive Product recalls were viewed
Peterson (1986) product unfavorably and were largely
 recalls unexpected (-0.725%). No
 significant relationship found
 between the decline and the
 direct costs of the recalls,
 indicating that indirect costs
 (litigation, reputation damage)
 may be important.

 Conclusion: Product recalls convey
 information to the market that
 impacts for up to two months
 following the initial release of

Hoffer, Pruitt, Severe No evidence that the first public
and Reilly automotive release of recall information via
(1987) recall for memo to Traffic Safety Authority
 Chrysler, affected stock prices. Severe
 Ford and recalls disclosed in the press
 General were viewed as negative
 Motors informational events (-0.649%).

 Conclusion: The stock market's
 response to auto reported to all
 market participants.

Hoffer, Pruitt, Critiques Findings were consistent with
and Reilly Jarrell and Jarrell and Peltzman's (1985)
(1989 Peltzman's results except that significance
 (1985) study levels were reduced (-0.31%).
 of automotive Revisions to Jarrell and
 recalls Peltzman's (1985) methodology,
 and corrections to their data
 set had a substantive impact on

 Conclusion: Neither shareholders
 of the firms recalling the
 automobiles nor shareholders of
 competitor firms are significantly
 affected by recalls.

Bromiley and Impact of A significant rebound effect
Marcus (1989) deterrents occurred following negative
 in the response to auto recall (-0.32%).
 production of Losses were restricted to periods
 defective of vigorous enforcement, and to a
 automobiles vulnerable manufacturer (Chrysler).

 Conclusion: Unless enforcement is
 vigorous, and the expectations of
 a recall are very great, the market
 does not deter the production of
 defective vehicles.

Davidson and Non-automotive Returns associated with replacing
Worrell (1992) or tire the product or refunding the
 industry purchase price were more negative
 product than for repairs or product
 recalls, inspection (-2.93%). The market
 products reacted more negatively to products
 replacements taken off the market than for
 and refunds product recalls.

 Conclusion: Producing and selling
 defective products may imply a
 link between shareholder wealth and
 socially irresponsible corporate
 behaviour. Or, the market may
 simply react to anticipated lower
 demand for that firm's products.

Dranove and Drug recalls The recall of five dangerous drugs
Olsen (1994) was negative for both manufactures
 and competitors (-0.15%). Affected
 firms continued to lag the industry
 five years after later. Their
 European counterparts were not

 Conclusion: Investors view recalls
 as signals of anticipated increases
 in the cost of compliance with new
 and more stringent government

De Mortanges Unilever's Tracked the effects on one firm's
and Rad (1998) recall of stock price from one product over
 laundry five months. Results indicated
 detergent that the introduction, negative
 (Omo Power) publicity and subsequent recall and
 modification of the product caused
 a significant stock price drop over
 five months (-9.45%).

 Conclusion: The stock market value
 of a firm can be negatively
 affected by the bad publicity
 relating to the firm s marketing

Rupp (2001) Manufacturer Manufacturer-initiated recalls
 vs. were associated with losses in
 government- equity (-0.28%), while government-
 initiated initiated recalls were not.
 recalls Conclusion: The recall initiator
 (either manufacturer or government)
 does not serve as a reliable signal
 of product quality. Automotive
 investors should not make equity
 decisions on the basis of who
 initiated the safety recall.

Salin and Food Four recalls of differing scope
Hooker (2001) contamination and severity did not indicate a
 involving consistent relationship between
 Sara Lee stock price reaction and the
 Corp., IBP, severity of the contamination
 Inc., and incident. Outcomes for the smallest
 Odwalla, Inc. firm in the study were severe
 compared to the firm's revenues

 Conclusion: The stock market is
 "desensitized" to food
 contamination risks.

Thomsen and Meat and Significant shareholder losses
McKenzie (2001) poultry were incurred for food companies
 product implicated in recalls involving
 recalls serious food safety hazards (-3%).
 Losses persisted for longer than
 one month after recall.

 Conclusion: Product recalls contain
 new information about the current
 or future profitability of meat and
 poultry companies. When recalls
 involve less severe hazards, the
 market views such recalls as
 responsible corporate behaviour.

Ahmed, Drug Firms that withdraw drugs
Gardella, and withdrawals experienced significant wealth
Nanda (2002) losses (-7.8%). Direct competitors
 gained significantly following the
 withdrawal as demand for substitute
 drugs increased. Losses were lower
 when several firms withdrew similar
 products and when drugs were
 withdrawn during the marketing

 Conclusion: Firms that withdraw
 drugs experience significant wealth
 losses that often exceed their
 out-of-pocket expenses resulting
 from the withdrawal.

Govindaraj, Recall of The initial loss in market value
Jaggi, and Lin Firestone for both Bridgestone and Ford was
(2004) Tires by far in excess of the worst-case
 Bridgestone cost estimates associated with the
 Corporation recall (-4.35% for Ford; -10.57%
 for Bridgestone). Competitors
 experienced a significant gain in
 market value.

 Conclusion: The market initially
 overreacts negatively and very
 pessimistically to product recall
 news. The reaction is corrected
 as information on actual costs
 becomes available. Competitors
 whose products can be substituted
 for the recalled product benefit
 from the recall.

Rupp (2004) Government- Recalled heater, defroster and
 initiated air-conditioning components had
 automotive significantly smaller shareholder
 recalls losses than recalls for omitted
 components (e.g. visual systems)
 (- 0.33%). Significantly larger
 losses were experienced by
 companies in excellent financial

 Conclusion: The indirect costs of
 automotive recalls are likely to
 be larger than direct costs. High
 quality manufacturers are likely
 to experience the largest losses
 following recall.

Chu, Lin, and Re-examines The market reacted negatively to
Prather (2005) Pruitt and product recalls (-1.77%). Companies
 Peterson's in the drugs/cosmetics and toys/
 (1986) appliances industries suffered
 product most.
 Conclusion: The market views
 product recalls as unfavorable
 and unexpected events. Negative
 effects are not persistent.

Event Studies in Marketing: Product Research and Development

Author(s), Main Contributions, Findings and
Year Focus Remarks

Shapiro and Compulsory Patent protection in the
Switzer (1993) licensing pharmaceutical industry in Canada
 was viewed positively by the stock
 market, but only when measured
 with hindsight (in 1987). The
 market response became stronger
 as uncertainties regarding entry
 and government regulations were
 resolved (8.5% for passage of Bill

 Conclusion: Patent protection
 allows the appropriation of gains
 from knowledge by firms in the
 pharmaceutical industry.
 Pharmaceutical companies would
 benefit from international
 agreements that provide stringent
 levels of patent protection.

Bosch and Lee Food and Drug Uncertainty surrounding Food and
(1994 Administration Drug Administration (FDA)
 approval announcements of approvals or
 rejections was costly to the firms
 involved. Ignoring FDA rules may
 be quite profitable for companies
 that are not caught.

 Conclusion: FDA decisions have a
 large wealth effect suggesting a
 high degree of uncertainty
 surrounding FDA decisions. Efforts
 to reduce uncertainty would
 decrease the overall cost of drug

Bhagat and Trademark Negative impact of filing a lawsuit
Umesh (1997) infringement was -0.2% for the plaintiff and
 -0.4% for the defendant in
 trademark infringement cases. When
 the verdict was in favor of the
 plaintiff, the defendant had a
 relatively large negative abnormal
 return of -3% of firm value.

 Conclusion: While trademark
 infringement lawsuits have minimal
 or no effect on the value of
 plaintiff firms, it can have a
 negative effect on defendant firms
 and have a severe drop in value if
 the verdict goes against them.

Ghani and Food labeling The passage of food labeling
Childs (1999) regulations regulations by U.S. National
 Labeling and Education Act (NLEA)
 at all four stages resulted in
 consistent negative wealth effects.
 More than 81.6% of food firms
 experienced a negative price

 Conclusion: NLEA legislation
 results in significant short-term
 direct label costs and longer-term
 strategic costs associated with
 constrained marketing opportunities
 for nutrition-related products.

Narayanan, Disclosure of During innovation and
Pinches, Kelm, non-financial commercialization there were
and Lander information significant positive wealth effects
(2000) from the release of non-financial
 information on research and
 development (0.88% for innovation;
 1.02% for commercialization).
 Investors were sensitive to
 qualitative information about
 technical factors (e.g. government
 approval and product substitution)
 only during the innovation stage.

 Conclusion: Information asymmetry
 between investors and managers is
 higher during the innovation than
 the commercialization stage. As
 firms reveal more credible and
 economically significant
 information, information asymmetry
 is reduced.

Ojah and Global product Stock price reaction to global
Monplaisir design and product design and development
(2003) development (GPDD) announcements were
 significantly positive and value
 enhancing for the firm (18.17%).
 Product market structures, the
 competitive strategy posture of
 peers, and whether they produce
 a good or a service, jointly
 determined the variation in
 excess returns attributable to
 global product development.

 Conclusion: GPDD as a strategic
 initiative is most valuable when
 a firm operates in a low seller
 concentration product market and
 in an environment where
 competitors respond aggressively
 to strategic initiatives.

Sharma and New drug Stock market responded strongly
Lacey (2004) applications and cleanly to the success or
 failure of new drug development
 efforts (-21.03 % for rejections)
 as indicated by the Food and Drug
 Administration's (FDA) responses
 to new drug applications. Financial
 market losses from drug development
 failures were much larger than
 gains from product successes.

 Conclusion: Managers should factor
 in a substantial risk premium when
 considering new drug development

Wooster and Antismoking Significant abnormal returns were
Gallet (2005) policies experienced across the 23 dates
 that corresponded to regulatory
 events (i.e. the introduction of
 antismoking policies) in the
 tobacco industry (-2.02% for R.J.
 Reynolds). Industry losses from
 antismoking policies amounted to
 approximately U.S. $1.5 billion.
 The advertising ban had the largest
 negative impact on the industry.

 Conclusion: Antismoking regulatory
 policies have a predominantly
 negative impact on the cigarette

Xu (2006) New drug Every step of research and
 development development progress in new drug
 development conveyed positive
 information to investors (0.22%).
 Late-stage research and development
 progress induced significantly
 higher abnormal returns than for
 early stage research and

 Conclusion: Stock price volatility
 decreases monotonically in research
 and development progress.

Event Studies in Marketing: Corporate Name Changes

Author(s), Main Contributions, Findings and
Year Focus Remarks

Howe (1982) Corporate name No significant market reaction
 changes found in relation to corporate name
 changes. No systematic reaction in
 either decade (1960s, 1970s) to
 changes in company names. Findings
 were based on weekly not daily
 stock returns.

 Conclusion: Company name change
 appears to be a financially neutral

Horsky and Radical and Name changes were associated with
Swyngedouw cosmetic name improved firm performance (0.61%).
(1987 changes Firms that produced industrial
 goods and whose performance prior
 to the name change was relatively
 poor achieved the greatest
 improvement. Radical name changes
 were no more or less successful
 than cosmetic name changes.

 Conclusion: Name changes signal to
 the market that measures to improve
 the firm's performance will be
 undertaken seriously by management.

Bosch and Major and Positive but statistically weak
Hirschey (1989) minor name effects found during the name
 changes change period (0.33%). These
 effects were cancelled by negative
 post-announcement effects. For
 firms that had previously undergone
 major restructuring, the
 announcement of a name change was
 large and positive.

 Conclusion: The valuation effects
 of name change are modest and

Karpoff and Corporate name Reaction to name change
Rankine (1994) changes announcements were found to be not
 significant, positive and very
 weak, and sensitive to sample
 selection and selection of the
 event date. Argued that the sample
 used by Horsky and Swyngedouw
 (1987) suffered from selection

 Conclusion: Corporate name changes
 may serve useful purposes, but
 such purposes have small valuation
 effects or tend to be anticipated
 by investors.

Cooper, Dotcom or dot Companies that change their name
Dimitrov, and net name to a dotcom name earned a large
Rau (2001) changes and permanent increase in value,
 regardless of the level of their
 involvement with the Internet

 Conclusion: Results are driven by
 a degree of investor mania such
 that investors are eager to be
 associated with the Internet at
 all costs.

Lee (2001) Dotcom name Dotcom name changes were associated
 changes with substantial increases in stock
 prices and trading activity
 (167.85%). Investor reaction was
 larger when other strategic
 investments were involved. Cosmetic
 image-only name changes resulted in
 smaller increases than strategic
 name changes.

 Conclusion: Dotcom name changes
 convey important information about
 the firm's group and social
 identity. Managerial decisions that
 are backed by other strategies
 provide a more effective signal.

Karbhari, Sori, Name changes Corporate name changes in Malaysia
and Mohamad for failed and had no impact on shareholder wealth
(2004) non-failed unless the announcement was
 firms accompanied by news of an approved
 corporate restructuring scheme.
 Such firms experienced a permanent
 wealth increase.

 Conclusion: Investors in Malaysia
 are generally cautious about
 corporate name changes. Serious
 efforts toward recovery must
 accompany the name change.

Kilic and Corporate name Name changes were generally viewed
Dursun (2006) changes positively by the market (1.28%).
 Name changes by industrial goods
 companies with monolithic
 identities reduced shareholders'
 wealth significantly. Name changes
 by consumer goods companies with a
 branded identity had no effect on
 firm value. Partial names changes
 generated positive returns.

 Conclusion: Name change is a
 wealth creating activity and adds
 significantly to firm value.

Event Studies in Marketing: Advertising and Promotion

Author(s), Main Contributions, Findings and
Year Focus Remarks

Peltzman (1981) Deceptive There were large and significant
 advertising stock market reactions to unfair
 and deceptive advertising
 complaints issued against firms
 (-3.25%). The size of the reaction
 reflected almost the complete
 destruction of the advertising
 capital of the product.

 Conclusion: The size of the loss in
 capital value of firms attacked by
 the Federal Trade Commission (FTC)
 for false or misleading advertising
 is quite substantial.

Thompson, Firm-specific The association of firm-specific
Olsen, and news releases news releases and detectable
Dietrich (1987) abnormal returns was not confined
 to a few well-known cases but was
 fairly general (0.09%). Stock
 returns associated with the release
 of firm-specific news items
 appeared to differ systematically.

 Conclusion: Event studies must
 consider the effect of news items
 appearing in the financial press
 during the event period.

Aaker and Brand image A positive correlation was found
Jacobson (1994) between stock return and changes
 in perceived quality (0.69%). No
 association between salience,
 advertising expenditures and
 return on investment was found.

 Conclusion: Improved perceived
 quality signals to investors that
 the long-term business performance
 of the firm will be enhanced.
 Managers should convey information
 about the brand's quality image to
 signal the long-term prospects of
 the business.

Bobinski and Financial Regardless of any of the
Ramirez (1994) relations dimensions of the sample examined,
 advertising financial-relations advertising did
 not appear to have any significant
 short-run impact on stock price.
 However, financial-relations
 advertising had the potential to
 increase trading volume.

 Conclusion: Financial-relations
 advertising is unlikely to have
 a favorable impact on the
 expectations of the market.

Mathur and Advertising Positive market-value effects
Mathur (1995) slogan changes (0.91%) were associated with
 announcements of advertising
 slogan changes i.e. a U.S.$128
 million increase in the value of
 the firm could be attributed to
 changes in the firm's advertising

 Conclusion: Judicious use of
 advertising slogan changes is
 beneficial for firms.

Mathur and New News of a new ad agency account had
Mathur (1996) advertising a negative effect on firm value
 agency-client (-0.50%). Positive effects were
 relations experienced for new accounts with
 agencies already linked to the
 firm, and for new accounts for new
 activities. Larger new accounts
 were better received than smaller
 new accounts. The more prestigious
 the agency the more positive the
 wealth effect.

 Conclusion: New ad accounts act as
 an admission by managers that their
 current marketing strategies are

Hozier and Advertising Both advertising agency termination
Schatzberg agency and "in-review" announcements
(2000) termination produced significant negative
 effects two days prior to the
 event date and were preceded by
 significant declines in both firm
 and financial market performance

 Conclusion: Investors correctly
 assess the downward trend of future
 cash flows associated with
 advertising agency changes.

Mathur and Green Announcements of green promotional
Mathur (2000) marketing efforts produced significantly
 negative stock price reactions
 (-3.14%). Announcements related to
 green products, recycling efforts,
 and appointments of environmental
 policy managers resulted in
 insignificant stock price

 Conclusion: Investors have
 reservations about corporate green
 marketing activities because of the
 costs involved in becoming "green"

Kim and Morris Super Bowl Overall, Super Bowl advertisements
(2003) advertising had a significant negative effect
 (-2%) suggesting that they were
 regarded as an overly expensive and
 inefficient investment. The effect
 of Super Bowl advertisements was
 more negative for dotcom companies
 than for bricks-and-mortar firms.

 Conclusion: Firms need to address
 investor exposure when designing
 marketing communications plans.

Kulkarni, Vora, Advertising In the three days before firing its
and Brown agency ad agency, the firm experienced a
(2003) termination fall in stock price (-0.87%). It
 appeared that the impending firing
 of the ad agency became public
 knowledge before it was formally
 announced by the client. Ad
 agencies that were fired
 experienced negative returns of
 -0.84%, and ad agencies that were
 hired experienced returns of 3.71%.

 Conclusion: Investors do not
 consider the firing/hiring of ad
 agencies will alleviate immediately
 the reasons for the decline in
 market share.

Balasubramanian, Quality Quality achievement awards (i.e.
Mathur, and achievement the Malcolm Baldrige National
Thakur (2005) awards Quality Award and the J. D. Power
 and Associates Awards) generated
 significant value for MBNQA winners
 (1.27%). JDPAA had little impact in
 the automotive, travel and finance
 product categories.

 Conclusion: Firms investing in
 quality improvements (e.g. with the
 aim of winning MBNQA awards) may
 generate some intermediate to
 long-term wealth effect.

Pandey, Diversity Strong evidence found of a positive
Shanahan, and investor response to a firm's
Hansen (2005) inclusion on Fortune's "diversity
 elite" list (0.92%). No evidence
 found to support that having a
 diverse sales force contributes to
 superior financial accounting

 Conclusion: Publicity of events,
 such as listing on Fortune's
 "diversity elite" list, can have
 positive wealth effects.

Event Studies in Marketing: Sponsorship and Events

Author(s), Main Contributions, Findings and
Year Focus Remarks

Agrawal and Celebrity Investors valued positively the use
Kamakura endorsement of celebrities in advertisements
(1995) (0.54%).

 Conclusion: Celebrity endorsements
 are an economically viable and
 worthwhile advertising investment.

Farrell and Olympic Games Investigated sponsors of the 1996
Frame (1997) sponsorship-- Summer Olympic Games in Atlanta,
 Atlanta Georgia. A negative stock price
 effect was found around the
 announcement date (-0.43%). Weak
 support found for agency monitoring

 Conclusion: Olympic sponsorship may
 not be value enhancing.

Mathur, Celebrity Anticipation of Michael Jordan's
Mathur, and endorsement return to NBA basketball resulted
Rangan (1997) in an increase for his sponsor
 firms of over U.S.$1billion (2%).

 Conclusion: Celebrity endorsement
 has the capacity to signal
 significant future earnings
 for the firm.

Mishra, Major On average, corporate sponsorship
Bobinski, and corporate increased average firm value by
Bhabra (1997) event U.S.$94.4 million (0.56%).
 Conclusion: Sponsorships create
 significant economic wealth for

Berman, Brooks, Olympic The announcement of Sydney as the
and Davidson Games host host city for the 2000 Olympics
(2000) city--Sydney had no impact on the overall
 Australian stock market. Industries
 in the building materials sector,
 developers and contractors,
 engineering and miscellaneous
 services, and stocks based in NSW
 received significant positive

 Conclusion: Building and
 construction industries located in
 the Olympic city/state benefit most
 from Olympic Games announcements.

Cornwell, Victory in "Indy 500" winning companies
Pruitt, and Van motor sports with direct ties to the consumer
Ness (2001) automotive industry experienced
 larger stock price increases (8%)
 than winning sponsors without a
 similar association (3%).

 Conclusion: Closely linked and
 specifically targeted sponsorships
 are particularly value enhancing.

Louie, Kulik, Celebrity Stock market reaction to events
and Jacobson endorsement that had a deleterious effect on
(2001) the spokesperson was negatively
 related to spokesperson
 blameworthiness (-0.11%). The lower
 (higher) the culpability, the
 higher (lower) the stock return.
 Only firms associated with
 spokespersons with high culpability
 experienced a loss in value. For
 low culpability events, increased
 visibility generated by an
 undesirable event enhanced an
 endorser's effectiveness.

 Conclusion: Endorser
 blameworthiness influences firm

Miyazaki and Olympic Games Investors viewed the acquisition
Morgan (2001) sponsorship-- of sponsorships of the 1996 Summer
 Atlanta Olympic Games in Atlanta, Georgia,
 favorably (1.24%).

 Conclusion: The purchase of
 sponsorship rights for the Olympic
 Games is a justifiable expense for
 participating firms.

Clark, Corporate Investors viewed the acquisition
Cornwell, and sports stadium of sports stadium sponsorships
Pruitt (2002) naming rights favorably (1.65%). Sponsorship
 agreements by high technology firms were
 perceived more favorably than for
 more traditional firms. Longer-term
 deals were more desirable than
 shorter deals. Sponsorships
 involving winning teams offered
 better value. Locally based
 sponsors offered better
 opportunities for corporate

 Conclusion: Investors perceive that
 naming-rights agreements add value
 to the firm.

Kinney and Sports No general sponsorship effect was
Bell (2003) sponsorships observed. Significant increases
 announced in were observed for Olympic Games
 the Wall and baseball events, when rights
 Street Journal fees were reported, and with
 non-functionally congruent
 brand/event pairings.

 Conclusion: The time lag between
 announcement and sports event may
 make it difficult for investors to
 assess the value of the sponsorship
 strategy. Investors can evaluate
 sponsorships better when more
 information (e.g. about rights
 fees) is provided.

Drewniak, Athlete When endorsees did well, the
Mahar, and endorsement sponsoring firm experienced an
Russell (2004) increase in market value of just
 over 1%. Negative events affecting
 the celebrity endorser lead to
 price declines.

 Conclusion: Publicity surrounding
 high profile endorsers supports the
 theory that events (negative or
 positive) that affect the image or
 reputation of the endorsee also
 affect the stock price of the
 sponsoring firm.

Pruitt, Auto-racing Considerable investor enthusiasm
Cornwell, and sponsorship (1.13%) was found for NASCAR
Clark (2004) sponsorships, adding over U.S.$334
 million to the value of sponsoring
 firms. NASCAR sponsorships with
 direct ties to the consumer
 automotive industry increased firm
 value by U.S.$518 million. Larger
 financial returns arose from
 sponsoring the best teams.

 Conclusion: Good sponsor/event fit
 can result in substantial increases
 in firm value.

Veraros, Olympic Games The announcement of Athens as the
Kasimati, and sponsorship-- host city for the 2004 Olympic
Dawson (2004) Athens Games had a significantly positive
 effect on the Athens Stock Exchange
 (8.7%), and particularly on
 infrastructure-related stocks. No
 significant effect was found on the
 Milan Stock Exchange (i.e. on the
 losing bidder).

 Conclusion: Due to the highly
 competitive bidding process,
 financial markets assign higher
 probability to losing than winning
 the Olympic bid.

Calderon- Commercial vs. Only commercial sponsorships added
Martinez et al., philanthropic value (0.75%). Determining factors
(2005) sponsorship included firm size and sponsor/
 event fit.

 Conclusion: Commercial sponsorship
 contributes to firm value and
 philanthropy does not.

Cornwell, Major-league Official product sponsorships
Pruitt, and sports generated significant economic
Clark (2005) official value, adding between U.S.$123
 product million and U.S.$558 million to
 sponsorships the value of sponsoring firms
 (1.11%). Investors with smaller
 market shares had 7% larger returns
 than firms with 50% market share.
 Congruent sponsorships were more
 valuable than those involving
 unrelated products.

 Conclusions: A direct product link
 to the sponsored sport is important
 to investors' acceptance of an
 official sports sponsorship.
 Products with smaller market shares
 appear to benefit the most from
 official sponsorships.

Mahar, Paul, Impact of Impact of NASCAR race performance
and Stone NASCAR race on the lead sponsor during the
(2005) performance 2002-2003 racing seasons showed
 on the lead weak evidence of a relationship
 sponsor between race performance and excess
 returns. Significant increases in
 value were found for sponsors of
 consumer products and for firms in
 the auto industry independent of
 race performance.

 Conclusion: Sponsors from the auto
 industry that sponsor NASCAR teams
 experience benefits regardless of
 race performance.

Tsiotsou and Olympic Games Explored two approaches to deal
Lalountas sponsorship-- with statistical problems arising
(2005) Athens from the small sample size of their
 study focusing on Olympic Games
 sponsors in Greece. Results using
 abnormal returns, cumulative
 abnormal returns and Z-statistics
 showed positive effects. When the
 dummy variable and bootstrapping
 was used, no significant abnormal
 returns were found.

 Conclusion: Regression models
 that include dummy variables and
 bootstrapping techniques help
 in addressing problems of
 non-normality, independently from
 the sample size in sponsorship

Event Studies in Marketing: Services and New Technology

Author(s), Main Contributions, Findings and
Year Focus Remarks

Nayyar (1995) Customer On average, increases in customer
 service service were positively valued
 changes (0.46%), and decreases in customer
 service were negatively valued
 (-0.22%). Attempts to reduce the
 risk of purchase and purchasing
 cost were more highly valued than
 attempts to increase customer
 service with respect to ease,
 convenience, and cost of use or
 the personalization of products.

 Conclusion: Actions that increase
 customer service before purchase
 (e.g. guarantees) are more valuable
 than post-purchase customer service

Ittner and Customer Customer satisfaction measures
Larcker (1998) satisfaction appeared to be economically
 relevant to the stock market and
 were associated with excess stock
 market returns over a 10-day
 announcement period.

 Conclusion: Disclosure of customer
 satisfaction measures provides
 information to the stock market on
 expected future cash flows and
 should be better reflected in
 current accounting book values.

Mathur, Mathur, Internet While efforts to advertise on the
and Gleason services Internet were not viewed positively
(1998) advertising by investors, providing services
 on the Internet was viewed as a
 positive activity by service firms

 Conclusion: Service firms should
 be cautious about expanding their
 services advertising to the
 Internet. Firms that perform well
 should make the Internet a central
 component of their services
 marketing strategies.

Geyskens, Internet Internet channel investments were,
Gielens, and channel on average, positive (0.35%). Firm
Dekimpe (2002) additions characteristics, order of entry,
 publicity, and marketplace
 characteristics influence the
 direction and magnitude of investor
 reaction. Powerful firms with few
 direct channels, early followers,
 and those supported by more
 publicity have the most potential.

 Conclusion: While investors
 perceive the addition of an
 Internet channel favorably,
 managers need to understand what
 factors drive the success of this

Guo, Kumar, Customer Firms whose customer satisfaction
and Jiraporn satisfaction scores were improved or unchanged
(2004) performance experienced returns of 1.76% prior
 to the announcement. Firms who
 suffered a drop in satisfaction
 scores endured a drop in returns
 of -2.24%.

 Conclusion: Customer satisfaction
 has a direct bearing on firm's
 financial wellbeing and is critical
 to its survival, growth and

Shwarts-Asher, Corporate Large U.S. firms trading in the
Ben-zion, website launch U.S. and foreign stocks trading
Gabbay, and domestically that launched
Yagil (2006) corporate web sites experienced
 no gain/loss from their website
 launch. Foreign stocks trading
 in the U.S. experienced a small
 positive effect (0.23%).

 Conclusion: For foreign stocks
 traded in the U.S., launching a
 website on the Internet contributes
 to their exposure and increases
 their profit prospects.

Lin, Jang, and E-services Positive abnormal returns arose
Chen (2007) initiatives from e-service announcements
 (0.32%) in Taiwan. Market size and
 firm size had negative effects.
 Firm experience had a positive
 effect on firm value. Pioneers and
 late entrants had an advantage over
 early entrants, firms acquiring new
 technology through collaborative
 research and development, and those
 using diversification expansion

 Conclusion: When firms initiate
 e-services, managers need to
 recognize that technology
 acquisition mode, organizational
 position, industry characteristics,
 and service introduction strategies
 act as value drivers.

Wiles (2007) Customer Announcements of a retailer's
 service customer service strategy were
 strategies viewed positively by the market,
 adding U.S.$54million to retailer
 market values (1.09%). Retailer
 promises of customer service which
 were easy to imagine created value.
 High reputation firms benefited
 disproportionately from their
 customer service efforts. No
 relationship was found between
 affect and customer service.

 Conclusion: Strategies emphasizing
 customer service are rewarded by
 investors. Firms promoting customer
 services that are difficult to
 imagine need to emphasize their
 capacity to deliver the service
 (e.g. through testimonials).
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Author:Johnston, Margaret A.
Publication:Academy of Marketing Science Review
Date:Jan 1, 2007
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