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A mum has been banned from every Asda store in the country; Beth, who is currently on maternity leave, insists the scanner beeped for every item she placed in her trolley and she has never stolen in her life.

Byline: leedslive

A woman said she has been treated like a "common criminal" after she was banned from every Asda store in the country.

The mum-of-five believes the scan-as-you-go machine she was using didn't pick up a handful of items in her shopping.

Beth Robinson, 31, was doing a family shop at the Burringham Road store in Scunthorpe, using the scan-as-you-go device to meet her strict budget of [pounds sterling]45.

Once she had paid,Grimsby Live report, she received an unpleasant surprise.

She said: "A security guard approached me outside the shop just after I had finished and said I needed to come back inside because there was discrepancies with the shopping.

"They rescanned all of my shopping and found it had missed [pounds sterling]16 of items off. One of them was an [pounds sterling]8 tub of baby formula for my seven-month-old son, who was with me at the time. The others were very cheap Savers items like 70p ham and crisps for my children."

Beth, who is currently on maternity leave, insists the scanner beeped for every item she placed in her trolley and she has never stolen in her life.

She said: "Why would I steal from there? I do three shops there a week, spending about [pounds sterling]100 to [pounds sterling]150 each week. I've spent so much money there over the years - why would I start stealing 70p items?

"The staff said they could understand if I had stolen the items out of desperation, as it wasn't bottles of wine that people usually steal, but I honestly believed every item had been scanned.

"I was being treated like a common criminal. I told them to watch the CCTV and see for themselves that I scanned every item."

However, Beth says that no one did, and she was asked to sign an exclusion order which bans her from all Asda stores for a year. If she does enter any store, she will be trespassing and liable for eviction.

"It really shook me up. I tried telling them there must be a problem with the scanner but they said it would have frozen if it had," Beth said.

"I knew I didn't have enough money for all of the items, so I had to return some of them to buy the baby formula milk.

"I go to that Scunthorpe Asda all the time - we use it for Christmas presents and school uniforms for the kids, and we're all registered at the opticians there. Now I will have to go somewhere else."

Beth said she and her husband Dale had contacted the store several times to complain about the ban, and Dale admits that he became angry and frustrated during the calls.

A spokesperson for Asda said: "We always want to provide a welcoming environment for our customers and asking someone not to visit our stores is always an absolute last resort.

"Whilst the customer did understand why we had to make this difficult decision and we're more than happy to discuss the situation with her further, we'd like to remind the customer and her partner that we cannot tolerate shoplifting or any form of abusive or threatening behaviour towards our colleagues."


Credit: Dale Haber/Scunthorpelive

Beth Robinson with her Asda bill

Credit: David Haber/scunthorpelive

Credit: David Haber/scunthorpelive

Beth had finished her shop when she was confronted by security staff

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Publication:Get Reading (Reading, England)
Date:Jun 24, 2019
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