999-call OAP lies bleeding in wet street for two hours; Family's anger over ambulance wait.
Byline: | Craig McDonald
A woman of 85 was left lying in the street with a head injury for almost two hours despite a 999 call for an ambulance.
Alda Morelli suffered cuts when she tripped and fell near her home at around 5pm on Thursday.
After waiting more than an hour-anda-half for paramedics, Alda's family were forced to ignore NHS advice and move her indoors because of the cold.
A crew did not arrive until after 9pm - despite police officers also making calls.
Alda's son-in-law last night called the delay scandalous, while the Scottish Ambulance Servive said they would apologise to the OAP and that the incident would be reviewed.
The pensioner, who has lived in Glasgow's Shawlands for more than 50 years, was walking home from lunch at nearby restaurant Oro when she fell.
Her son-in-law John MacTaggart, 65, of Cathcart, said: "It was a cold, wet evening and my mum-in-law was lying bleeding from a head wound.
"There was already a group of people there who'd provided blankets and other people stopped with their brollies.
"The manager of the restaurant even came round as they know my mum-in-law. People were offering to take her to hospital. Everyone was being so kind.
"I wanted to move her to her house but the NHS advice was to leave her where she was as she had a head injury.
"After about an hour-and-a-half she was getting colder and if we hadn't moved her there was a risk of hypothermia.
"A lady provided a chair and we transported her back to her house. There were a couple of police officers and they were making calls, trying to speed things up. The ambulance eventually came about 9.20pm .The delay is scandalous."
Alda had X-rays and received 10 stitches in a head wound, before being released from hospital early on Friday. John, who is married to Alda's daughter Patricia, said paramedics dressed her wound and then took her to the Queen Elizabeth Hospital, adding: "I have nothing but praise for the treatment she received. The failure was with the system." A bystander, who asked not to be named, said: "It was a distressing sight as we feared the worst if the woman was not treated."
Oro manager Cristina Crolla said: "Everyone is upset at what happened. We wish her a speedy recovery."
An ambulance service spokeswoman said: "At the time of this call, we were experiencing a high level of demand which meant we were unable to respond to the patient as quickly as we would have liked.
"We will be apologising to the patient directly and we will be undertaking a review of the circumstances."
Last month, Michael Wilczynski, 71, waited three hours for an ambulance after slipping outside his house and breaking his ankle. His wife Patricia, 72, called the ambulance service 12 times.
ORDEAL Michael Wilczynski, left, also endured long wait for an ambulance