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2018 IT VENDOR SURVEY.

For the second straight year, upgrading existing products and services has been tabbed the most common priority for vendors who participated in the annual Behavioral Healthcare Executive Information Technology Vendor Survey.

Of 40 respondents who participated in the survey, 50% identified upgrading current offerings as their top priority for 2019. Notably, training/education for current staff and mergers and acquisitions weren't considered a top priority for any participating vendor.

Other findings from the eighth annual survey:

* 45% of respondents still feel providers are not prepared for the transition to a value-based payment model, but that is down from 52.2% who said no last year. The percentage of vendors who feel providers are prepared climbed to 30% from 26.9% last year.

* Outpatient providers are the population most commonly served by survey participants (88.4%), and they represent the service area (40%) most commonly expect to expand in 2019, easily outpacing resident care providers and payer/managed care (17.5% each).
Markets respondents directly serve

INPATIENT PROVIDERS    79.1%
INPATIENT PROVIDERS    88.4%
RESIDENTIAL PROVIDERS  83.7%
PAYER/MANAGED CARE     55.9%
GOVERNMENT AGENCY      65.2%

Note: Table made from bar graph.

Biggest priority for 2019

Expanding staff                                    12.5%
Research and development on new products/services  32.5%
Upgrading existing products/services               50.0%
Creating connectivity with information exchanges    5.0%

Note: Table made from pie chart.

Are providers prepared for the value-based payment model?

Yes       30.0%
No        45.0%
Not sure  25.0%

Note: Table made from pie chart.

Service area respondents are most likely to expand in 2019

INPATIENT CARE
PROVIDERS             15.0%
OUTPATIENT
CARE
PROVIDERS             40.0%
RESIDENTIAL
CARE
PROVIDERS             17.5%
PAYER/MANAGED
CARE                  17.5%
GOVERNMENT
AGENCY                 7.5%
WE DO NOT PLAN TO
EXPAND IN ANY OF THE
ABOVE AREAS IN 2019    2.5%

Note: Table made from bar graph.

Respondents' revenue breakdown

Expanding staff                                    55.0%
Research and development on new products/services  27.5%
Upgrading existing products/services               17.5%

Note: Table made from pie chart.


The following IT vendors participated in the survey

Accumedic

accumedic.com

Product: AccuMed

Alleva

allevasoft.com

Product: Alleva

Angel Systems, Inc.

angelsystemsinc.com

Product: AVENUES

BestNotes

bestnotes.com

Product: Electronic Health Record and Customer Relationship Manager (CRM)

Both Worlds Software, Inc

bothworldssoftware.com

Product: Compliance Manager DUI Program

Civerex Systems Inc

civerex.com

Product: CiverPsych

Community Data Roundtable

communitydataroundtable.org

Product: The DataPool

Core Solutions, Inc.

coresolutionsinc.com

Product: Cx360

Credible Behavioral Health Software

credibleinc.com

Product: Credible Behavioral Health Software

DSS, Inc.

dssinc.com

Product: Juno HER

Foothold Technology

footholdtechnology.com

Product: AWARDS

Gloo

gloo.us

Product: Data Management Platform and Insights and Engagement Applications

Harris Coordinated Care Solutions

harrisccs.com

Product: Coordinated Care Platform

HIPAAtrek

hipaatrek.com

Product: HIPAAtrek CloudCompliance Suite

InfoMC, Inc.

infomc.com

Product: Incedo Healthcare Management System

JAG Products, LLC

ClinicTracker.com

Product: ClinicTracker

Kipu Health

Kipu.Health

Product: KipuEMR

Lightning Step Technologies

Lightningstep.com

Product: CRM, Electronic Medical Records, and Revenue Cycle Management, all in one for the the behavioral health industry

MEDHOST

medhost.com

Product: Enterprise Clinical and Financial

Medsphere Systems Corporation

medsphere.com

Product: CareVue EHR

MICA Information Systems

micamedical.com

Product: Intelligent Medical Software (IMS)

Netsmart

ntst.com

Product: CareFabric

OnShift

onshift.com

Product: OnShift Schedule, OnShift Engage, OnShift Wallet, OnShift Text2Hire

ProComp Software

procompsoftware.com

Product: CATT Behavioral Health EHR

PsyTech Solutions, Inc.

psytechsolutions.net

Product: Epitomax

Qualifacts Systems, Inc.

qualifacts.com

Product: CareLogic

ReiiaTrax EHR / Practice Management System

ReliaTrax.com

Product: ReliaTrax Management

Remarkable Health

remarkablehealth.com

Product: CT|One

Ria Health

riahealth.com

Product: Ria Health

Sigmund Software

SigmundSoftware.com

Product: AURA

SimplePractice

simplepractice.com

Product: SimplePractice practice management platform

SMART Management, Inc.

smartmgmt.com

Product: Smart EHR / Clinic Management System

Streamline Healthcare Solutions

streamlinehealthcare.com

Product: SmartCare

SWYMED INCORPORATED

swymed.com

Product: swyMed

Synergistic Creations, Inc.

(The KnKt'd Platforms)

myknktd.com

Product: KnKt'd Health

TenEleven Group

10e11.com

Product: electronic Clinical Record (eCR)

The Echo Group

echobh.com

Product: EchoVantage

VisibleHan, Inc.

visiblehand.com

Product: VisibleCare

VitalHub Corp.

vitalhub.com

Product: TREAT EHR

Welligent

welligent.com

Product: Welligent EHR

Zoobook Systems LLC

zoobooksystems.com

Product: Zoobook Systems

BY TOM VALENTINO

Tom Valentino is Senior Editor of Behavioral Healthcare Executive.

The BHE Information Technology Vendor Survey includes snapshots of each participating organization. A full database of survey responses, which includes information about participating vendors, as well as their products, services and plans moving forward, can be downloaded for at: behavioral.net
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Title Annotation:TECHNOLOGY; information technology
Author:Valentino, Tom
Publication:Behavioral Healthcare Executive
Geographic Code:1USA
Date:Sep 22, 2018
Words:739
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