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2017 National Staff Development and Training Association Awards.

Career Achievement Award

Nancy Dickinson is the Project Director at the National Child Welfare Workforce Institute (NCWWI) and Clinical Professor at the University of Maryland School of Social Work. Since 2008, as NCWWI Project Director, she has led a workforce development transformation in the child welfare field with development of a constellation of interventions targeted at various organizational levels, including the seminal Leadership Competency and Workforce Development Frameworks. Prior to NCWWI, Dickinson was Project Director for the North Carolina Recruitment and Retention project, which helped to establish recruitment and retention as necessary for effective organizations, and led to NCWWI's founding. Her achievements show a remarkable visionary, whose belief in the power of workforce development has led to transformational change in the child welfare field.

Quality Training Program Award

The state of Connecticut's ImpaCT Training Program under the leadership of Darlene Klase received the Quality Training Program award. ImpaCT is a state-of-the-art eligibility system that determines eligibility, issues benefits, and maintains cases for state and federal public assistance programs. The ImpaCT system replaced four legacy systems and serves as a single, integrated system for Department of Social Services (DSS) staff. The DSS charged the Office of Organizational and Skill Development (OSD) and Deloitte to create a comprehensive training program.

The collaboration between OSD and Deloitte brought a rich level of experience and best practices to the training initiative, resulting in a program that has received federal attention from the Food and Nutrition Service as a model for other states to use when training on a new integrated eligibility system. As a result of this innovative training program, staff's attitudes about the transition improved, productivity increased, and cost savings were achieved at multiple levels, including federal reimbursements, reallocations of existing staff, and ongoing training cost.

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Title Annotation:association news; Nancy Dickinson and Darlene Klase
Publication:Policy & Practice
Geographic Code:1USA
Date:Dec 1, 2017
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