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13Librarians Competencies of Library 2.0 Technologies and Service Delivery in Academic Libraries of Akwa Ibom State, Nigeria.

1. Introduction

In the past decades, there has been an exponential growth in the way information are accessed, organized and disseminated due to the emergence of the internet. The internet remains the dominant means of communication in this information age. Statistics from the Internet World Stats (2017) shows that three billion, eight hundred and eighty five people (3,885,000,000), about (51.7%) of the world's population, have access to the internet. The Internet is constantly influencing the development of new modes of scholarly communication; their potential for delivering information is quite vast, as they overcome successfully the geographical limitations associated with the print media. Udofia, Aloysius & Jimmy (2015) described it as the most efficient way to identify, evaluate, retrieve and utilise information in the 21st century information age. Initially, online content was a website-based interface in which only the owner of each individual site had rights to publish information and data, popularly known as Web 1.0 (Handsfield, Dean, & Cielocha, 2009). Presently, information flows through different directions and is more socially inclined, allowing collaborative and interactive forms of learning. The library which is the core of education has been at the lead in application of this technology as it emerged.

Library 2.0 coined by Michael Casey in 2005 from Web 2.0 has helped reposition the library as the centre for learning and research. Library 2.0 is the application of interactive, collaborative, and multi-media web-based technologies to library services to aid effective use of the library. It uses the web in creation, collection, storage, process, communication and retrieval of information. Mannes (2006) defines Library 2.0 as the application of interactive, collaborative, and multi-media web-based technologies to library services. Kwanya et al. (2011) reiterates that library 2.0 harnesses the power of emerging information and communication technologies to create a dynamic physical and/or virtual library platform which is defined and controlled by the users and librarians and which facilitates the delivery of a superior library experience for the users: anytime and anywhere. Makori (2012) described it as a second generation of web-based services that include social networking sites (such as, Facebook, YouTube, My Space, Flickr, Twitter, and so on) and support systems (like, online help desk) that allows online collaboration, participation, sharing of information and communication services.

Library 2.0 uses the web in creation, collection, storage, process, communication and retrieval. Therefore, library 2.0 can be termed as finding new ways of involving patrons by letting them contribute comments, add tags, rate library items, and get involved in other interactive and collaborative activities of the library. With library 2.0, information and ideas flow in both directions; from the library to the user and from the user to the library. Peltier-Davis (2009) enumerates library 2.0 tools as blogs, wikis, Facebook, twitter, instant messaging, RSS feeds, taggings, podcast Flickr, YouTube, cluster maps, Google page translator, LinkedIn, slide share etc.

For a library user to be able to benefit from the services presented by library 2.0 technology, there is the need for librarians to be able to manipulate the technology efficiently. The inability of librarians to competently use library 2.0 hinders its two-way services thus undermining today's learning system which is user-oriented that allows users to participate in the creation of content. It is pertinent for today's librarians to conveniently use library 2.0 tools to perform virtual reference services, compile bibliographic information and provide other electronic bibliographic services, provide Current Awareness Services (CAS), Selective Dissemination of information services (SDI), information literacy, consortium services and information display and perform advocacy programmes. Librarians can also use library 2.0 tools to organise group discussions with users, market their intellectual contents and perform collegial interactions with staff and students. The ability of librarians to perform these services using library 2.0 tools makes the library a "home" for users and an ideal place for learning.

2. Statement of the Problem

There has been a growing concern of information user's over-reliance on information available at Wikipedia, Google and other social networks. The repercussion of over-reliance on these sources of information is that they are sometimes not verified and authenticated. The web is open for all to display information be it authentic or not. Sometimes, information users seek answers from people on the web with relatively no idea or knowledge of the subject matter. The librarians who are originally the custodians of information are neglected in information search, retrieval and dissemination. This poses grievous effects on the academic and social lives of information users. Several information users complained that they seek help from these categories of persons because academic librarians are in most cases not accessible on the web. Their inaccessibility on the web is attributed to the inability to handle the technology. This raises the concern of the study which is aimed to determine the level of librarian's competencies in the use of library 2.0 technologies.

3. Research Questions

The following research questions were presented to guide the study:

a) Are academic librarians in Akwa Ibom State connected to the internet?

b) Are academic librarians in Akwa Ibom State aware of the existence of library 2.0 technologies?

c) How competent can academic librarians in Akwa Ibom State manipulate library 2.0 technologies?

d) To what extent can academic librarians in Akwa Ibom State use library 2.0 technologies to provide services to information users?

4. Objectives of the Study

To address the questions, the objectives of the study were:

a) To ascertain if academic librarians of Akwa Ibom State are connected to the internet.

b) To determine the awareness of the existence of library 2.0 technologies by academic librarians in Akwa Ibom State.

c) To establish the extent to which academic librarians of Akwa Ibom State can competently manipulate library 2.0 technologies.

d) To examine the extent to which academic librarians of Akwa Ibom State provides services to information seekers using library 2.0 technologies.

5. Theoretical Foundation and Research Model

The Iceberg Model propounded by McCllelland (1973) contains six competencies: skills, knowledge, social role, self-image, traits and motives. Skills and knowledge are located on the portion of the iceberg that sits above the water level, which is easily seen and relatively easy to determine. Social role, self-image traits and motives are positioned on the iceberg below the water level that is hidden from human eye and are much more difficult to assess than skill and knowledge. The iceberg theory of staff selection is a way of thinking about the characteristics that might make someone a good choice for a particular position in an organisation. The visible part of an iceberg is much smaller than the part that remains hidden underwater.

Similarly, the objective facts about a potential employee are often much important than intangible personal qualities they might bring to the organisation. McCllelland determined that intelligent tests, aptitude tests and personal references were all ineffective ways to determine whether a person would do well in a certain position or not. The author concluded that the factors that allowed some employees to excel were not apparent on the surface, and in some cases were not even known to the employee. Instead of focusing on intelligence or aptitude, McClland focused on competencies.

In the iceberg theory of employee competencies, the skill-set needed for the job is the most obvious competency, followed by knowledge of the job. The employee's own perception of his role in society is less obvious on the surface but a more significant predictor of his success or failure in the position. Still more important yet less apparent are the self-image, personality traits and deepest motives of the employee. When selecting an employee for a job in a company, the iceberg theory advises that employee should not only focus on the visible part of the iceberg but also the hidden part which are looked below the surface of water, and try to determine whether this employee's core competencies would be a good match for the job.

Iceberg theory of staff selection is in correlation with this study based on the fact that skills and knowledge of librarians are essential components in providing effective services to library users. The librarian's ability to manipulate library 2.0 technologies to offer services to information users is more important that having a higher educational qualification. In this case, educational qualification is not a prerequisite for service delivery but the ability to competently use library 2.0 tools to serve the library's teeming patrons is more important.

6. Methodology

6.1 Research Design

Survey design was adopted for this study. Kristonis (2012) defined survey as the collection of data that describes events and then organizes and tabulates the data collection. It is seen as the type of research that studies large and small populations by selecting and studying samples chosen from the population to discover the relative incidence, distribution, and interrelations of sociological and psychological variables. Survey design is used in the study because it facilitates the use of questionnaires with numerically rated items to obtain responses from a target population.

6.2 Area of the Study

The study was conducted in Akwa Ibom state. Created on May 23rd, 1987, Akwa Ibom State is located in the coastal southern part of the country, lying between latitudes 4[degrees]32'N and 5[degrees]33'N, and longitudes 7[degrees]25'E and 8[degrees]25'E. It is in the South-South geopolitical zone, and is bordered on the east by Cross River State, on the west by Rivers State and Abia State, and on the south by the Atlantic Ocean and the southernmost tip of Cross River State. Akwa Ibom ranked as the highest oil- and gas-producing state in the country. The states are located on a tropical region, known for heavy rainfall. Major occupations are agriculture, fishing and extraction of raw materials, such as limestone, gold and oil. A sizable number of their population work in the Civil Service Commission. There are approximately 5 million people in the state. The major ethnic groups are Ibibio, Annang and Oron. Several primary, secondary and academic institutions (including the ones under this study) of higher learning are situated in the state.

6.3 Population of the Study

The population of the study is sixty three (63) academic librarians from eleven academic institutions in Akwa Ibom State. The institutions are: University of Uyo, Uyo; Akwa Ibom State University, Mpat Enin; Ritman University, Ikot Ekpene; Akwa Ibom State Polytechnic, Ikot Ekpene; Federal Polytechnic, Essien Udim; Uyo City Polytechnic, Uyo; Maritime Academy, Oron; Heritage Polytechnic, Eket; Sure Foundation Polytechnic, Ukanafun; Akwa Ibom State College of Education, Etinan; and Akwa Ibom State College of Art and Science, Ikono.
Professional Librarians

                                            Professional Librarians

Akwa Ibom State College of Art and Science             1
Akwa Ibom State College of Education                   7
Sure Foundation Polytechnic                            1
Heritage Polytechnic                                   1
Maritime Academy                                       5
Uyo City Polytechnic                                   1
Federal Polytechnic                                    7
Akwa Ibom State Polytechnic                            3
Ritman University                                      1
Akwa Ibom State University                             9
University of Uyo                                     27

Figure 1: Distribution of Population of the Study

Note: Table made from bar graph.


6.4 Sample and Sampling Technique

All the sixty three (63) academic librarians in the eleven academic institutions were sampled.

Purposive sampling technique was used in the study.

6.5 Instrumentation

A structured questionnaire tagged Librarians Competencies in Library 2.0 Technologies and Service Delivery in Academic Libraries Questionnaire (LCLTSDAL) was used to elicit responses from the academic librarians. The instrument contained the questionnaire validated items generated in line with the variables.

6.6 Administration of the Instrument

The questionnaires were administered to the respondents and collected back by the researchers instantly. This ensured 100% return rate of the completed questionnaires, all fully completed as the items were explicitly stated.

6.7 Method of Data Analysis

Frequency distribution and percentages were used to analyse the research questions.

7. Results

Frequency Distribution and Percentages of Librarians Competencies of Library 2.0 Technologies and Service Delivery in Academic Libraries are displayed in this section.

Data obtained in table 3 above indicates that all the professional librarians in academic institutions in Akwa Ibom State have mobile phones. It was revealed further that fifty one (51) librarians have laptops while sixty two (62) of the librarians' mobile phones/laptops are connected to the internet. Data acquired further showed that sixty one (61) librarians access the internet on a daily basis.
Librarians Internet Connections

                                           Agreed  Disagreed

mobile phones                                63        0
laptops                                      51       12
mobile phone/laptops internet connections    62        1
frequency of internet connections            61        2

Note: Table made from bar graph.

Awareness of Library 2.0 Technologies

                                         Agreed  Disagreed

awareness of the existence of  Facebook    63        0
awareness of the existence of twitter      63        0
awareness of the existence of wikis        63        0
awareness of the existence of blogs        59        4
awareness of the existence of podcast      54        9
awareness of the existence of Flickr       50       13

Note: Table made from bar graph.


In table 4 above, data obtained showed that all the academic librarians are aware of the existence of Facebook, twitter and wikis. Four of the librarians have no knowledge of blogs, nine said they have not heard of podcast while thirteen are not aware of the existence of Flickr.
Librarians Proficiencies of Library 2.0 Technologies

                             Disagreed  Agreed

Effective Chats on Flickr        4        59
Effective Chats on Podcast       5        58
Effective Chats on Blogs         5        58
Effective Chats on Wikis        10        58
Effective Chats on Twitter       2        61
Effective Chats on Facebook      0        63

Note: Table made from bar graph.


Data obtained in table 5 above reveals that all the librarians can effectively chat on Facebook. Two of the respondents indicate that they cannot effectively send and receive messages on twitter, ten disagreed on effective use of wikis, five (5) cannot effectively interacts on blogs, five (5) indicate their inability to share audio and video files using podcast while four (4) affirmed that they cannot share graphical documents using Flickr.
Librarians Utilisation of Library 2.0 Technologies

                                           Agreed  Disagreed

Use of library 2.0 to inform users of        48      15
library's collection?
use of library 2.0 for Current Awareness     46      17
Services
use of library 2.0 for Reference Services    50      13
use of library 2.0 for SDI Services          32       2.8

Note: Table made from bar graph.


Data obtained in table 6 above reveals that forty eight (48) of the respondents have used library 2.0 technologies to inform users of library's collection, forty six (46) respondents have provided Current Awareness Services (CAS), while fifty (50) respondents have provided reference services to users. Data obtained further shows that thirty two (32) respondents have used library 2.0 technologies to provide Selective Dissemination of Information Services (SDI) to library users.

8. Discussion of Findings

The findings are discussed based on results obtained.

8.1 Academic Librarians Internet Connections

Analysis of the data obtained on internet connections of academic librarians indicated that sixty two (62) librarians out of the sixty three librarians (63) in all academic institutions in Akwa Ibom State have their mobile phones and laptops connected to the internet. As regards the frequency of internet connections, sixty one of the librarians connect to the internet on a daily basis. Only one of the librarians access the internet on a weekly basis and one of them never connects to the internet. The result of this study is in correlation with statistics from the Internet World Stats (2017) that three billion, eight hundred and eighty five million (3,885,000,000) people, about 51.7% of the world's population, have access to the internet.

8.2 Academic Librarians Awareness of Library 2.0 Technologies

Analysis of the data obtained on academic librarians' awareness of library 2.0 technologies indicates that academic librarians in higher institutions in Akwa Ibom State are quite aware of the existence of library 2.0 technologies. Data obtained indicates that all academic librarians are aware of the existence of Facebook, three are not aware of the existence of blogs, nine (9) are not aware of podcast and thirteen not aware of the existence of podcast.

8.3 Academic Librarians Proficiencies in use of Library 2.0 Technologies

Analysis of the data obtained on academic librarian's proficiencies in their use of library 2.0 technologies shows that academic librarians in academic institutions in Akwa Ibom State can competently use library 2.0 technologies. All the librarians sampled indicates that they can conveniently chat on Facebook while sixty one (61) librarians stated that they can send and receive messages on twitter. Data obtained further reveals that majority of the librarians can interacts with library users on wikis, blogs and they can also send and receive audio, video, photos and graphical documents on podcast and Flickr.

8.4 Academic Librarians Utilisation of Library 2.0 Technologies

Analysis of the data obtained on academic librarians' utilisation of library 2.0 technologies reveals that a significant number of librarians use library 2.0 technologies for service delivery to library users. Data obtained shows that forty eight librarians have used library 2.0 technologies to inform users of library collection, forty six librarians have used it for current awareness services, fifty (50) and thirty two (32) librarians have used it for reference and Selective Dissemination of Information services, respectively.

9. Conclusion

The application and utilization of library 2.0 technologies in library services in this information age cannot be over-stressed. Library services have transmuted from physical and passive to virtual and collaborative. Academic librarians in higher institutions in Akwa Ibom State are well conversant with library 2.0 technologies. The study evidently showed that academic librarians use the technologies in to provide reference, bibliographic, Current Awareness, Selective Dissemination of Information and information literacy services. Librarians also uses the technologies for advocacy outreaches. However there is the need for some of the librarians who opined ignorance of some of the library 2.0 technologies to keep abreast with the existing technologies to enhance effective service delivery to information users.

10. Recommendations

Based on the findings, the paper therefore concludes that management of academic libraries should organise advocacy programmes to inform librarians and information users on the existence and utilization of other library 2.0 technologies. The organization of these programmes will invariably create more awareness of the existence of the technology and improve library patronage.

Platforms such as "Library Discussion Group" should be created by academic librarians to provide library services such as Current Awareness Services (CAS), Selective Dissemination of Information (SDI), reference and bibliographic services. Apparently, the provision of this service will offer varied access to current and reliable information for learning and research. Library management are requested to organise special training and re-training programmes for librarians and other library staff to enable them effectively manipulate the technologies. The ability of academic librarians to be able to handle library 2.0 technologies will aid effective service delivery. More importantly, management of academic libraries in Nigeria and Akwa Ibom State in particular should equip their libraries with adequate computers and other Information and Communication Technologies to enhance effective access and retrieval of information resources.

References

Handsfield, L. J., Dean, T. R., & Cielocha, K. M. (2009). Becoming critical consumers and producers of text: Teaching literacy with Web 1.0 and Web 2.0. Reading Teacher, 63(1), 40-50.

Internet World Stats (2017). Today's road to e-commerce and global trade internet technology reports. Retrieved from Internet%20Growth%20Statistics%201995%20to%202017%20%20the%20Global%20Village%20Online.htm.

Kristonis, W. A. (2012). Research design and methods. Retrieved from: http://www.slideshow.net

Kwanya, T., Stilwell, C., & Underwood, P. G. (2011). Library 2.0: Revolution or evolution? South African Journal of Libraries & Information Science, 75(1), 70-75.

Makori, E. O. (2012). Potential of library 2.0 in provision of information services in academic libraries. Paper presented at SCESAL XXth Conference hosted by KLA on 4th-8th June Laico Regency Hotel, Nairobi, Kenya. Retrieved from scesal.viel.co.ke/images/c/ce/POTENTIAL.

Mannes, J. M. (2006). Library 2.0 theory: Web 2.0 and its implications for libraries. Webology 3 (2), 25. Retrieved from http://www.webology.org/2006/v3n2/a25.html.

Mclleland, D. (1973). The iceberg theory of staff selection/business and entrepreneurship. Retrieved from: yourbusiness.azcentral.com>.

Peltier-Davis, C. (2009). Web 2.0, library 2.0, library user 2.0, librarian 2.0: Innovative services for sustainable libraries. Computers in Libraries, 29 (10), 16-21.

Udofia, Aloysius & Jimmy (2017). Internet resources and information literacy of hearing and speech impaired students in Nigerian academic libraries. Computing and Information Systems Journal, 21 (1), 18-31.

Daniel Aniekan Aloysius

Federal Polytechnic, Ukana, Akwa Ibom State

danalo4life@yahoo.com

Eno Torosco Eyene

Akwa Ibom State University, Ikot Akpaden, Akwa Ibom State

enorichard2020@gmail.com

About the Authors

Mr. Aloysius, Daniel Aniekan is a Chartered Librarian of Nigeria (CLN) and a Doctoral student in the Department of Library and Information Science, University of Uyo, Akwa Ibom State, Nigeria. He specialises in Information Technology and has articles in reputable local and foreign journals. Mr. Aloysius, Daniel Aniekan is the Head of Electronic Unit, Federal Polytechnic Library, Ukana, Akwa Ibom State, Nigeria. Email: danalo4life@yahoo.com.

Mrs. Eno Torosco Eyene is a Chartered Librarian of Nigeria (CLN) and holds a Master's Degree in Library and Information Science from the University of Calabar, Cross River State. She is presently an Assistant Librarian and Head of Readers Services of the Akwa Ibom State University library, Ikot Akpaden, Mpat Enin L.G.A, Akwa Ibom State, Nigeria. Mrs. Eno Torosco Eyene has published several articles in reputable journals. Her email is enorichard2020@gmail.com
Distribution of Population of the Study

S/N  Academic Institutions                       Professional
                                                  Librarians

 1.  University of Uyo                                27
 2.  Akwa Ibom State University                        9
 3.  Ritman University                                 1
 4.  Akwa Ibom State Polytechnic                       3
 5.  Federal Polytechnic                               7
 6.  Uyo City Polytechnic                              1
 7.  Maritime Academy                                  5
 8.  Heritage Polytechnic                              1
 9.  Sure Foundation Polytechnic                       1
10.  Akwa Ibom State College of Education              7
11.  Akwa Ibom State College of Art and Science        1
     Total                                            63

Source (Office of the Academic Librarians, 2018).

Sample Frame

S/N  Academic Institutions                       Population  Sample

 1.  University of Uyo                               27        27
 2.  Akwa Ibom State University                       9         9
 3.  Ritman University                                1         1
 4.  Akwa Ibom State Polytechnic                      3         3
 5.  Federal Polytechnic                              7         7
 6.  Uyo City Polytechnic                             1         1
 7.  Maritime Academy                                 5         5
 8.  Heritage Polytechnic                             1         1
 9.  Sure Foundation Polytechnic                      1         1
10.  Akwa Ibom State College of Education             7         7
11.  Akwa Ibom State College of Art and Science       1         1
     Total                                           63        63

Table 3: Librarians Internet Connections of Library 2.0 Technologies

Librarians Internet Connections         SA   A      Total  %

Do you have a mobile phone?             60   3       63    100
Do you have a laptop?                   41  10       51     81
Is your mobile phone/laptop connected   60   2       62     98.4
to the internet?
How frequent are you connected online?  Daily [??]  Weekly [??]
                                        61 (96.8)   1 (1.6)

Librarians Internet Connections         D  SD         Total  %

Do you have a mobile phone?             -  -              -   -
Do you have a laptop?                   5  7             12  19
Is your mobile phone/laptop connected   1  -              1   1.6
to the internet?
How frequent are you connected online?  Monthly [??]  Yearly [??]
                                        1 (1.6)         -

Table 4: Librarians Awareness of Library 2.0 Technologies

Awareness of Library 2.0 Technologies        SA  A   Total    %    D  SD

Are you aware of the existence of Facebook?  60   3  63     100    -  -
Are you aware of the existence of twitter?   57   6  63     100    -  -
Are you aware of the existence of wikis?     52  11  63     100    -  -
Are you aware of the existence of blog?      50   9  59      93.7  1  3
Are you aware of the existence of podcast?   38  16  54      85.7  3  6
Are you aware of the existence of Flickr?    27  23  50      79.4  7  6

Awareness of Library 2.0 Technologies        Total  %

Are you aware of the existence of Facebook?   -      -
Are you aware of the existence of twitter?    -      -
Are you aware of the existence of wikis?      -      -
Are you aware of the existence of blog?       4      6.3
Are you aware of the existence of podcast?    9     14.3
Are you aware of the existence of Flickr?    13     20.6

Table 5: Librarians Proficiencies of Library 2.0 Technologies

Librarians Proficiencies of Library     SA  A   Total  %      D  SD
2.0 Technologies

Can you effectively chat on Facebook?   51  12  63     100    -  -
Can you conveniently send and receive   34   9  61      96.8  1  1
messages on twitter?
Can you interacts with library patrons  35  18  53      84.1  4  6
on wikis?
Can you interact with users through     27  31  58      92.1  1  4
blogs?
Can you share audio/video files with    29  21  58      92.1  3  2
users through podcast?
You can share photos and graphical      30  29  59      93.7  1  3
documents using Flickr?

Librarians Proficiencies of Library     Total  %
2.0 Technologies

Can you effectively chat on Facebook?    -     -
Can you conveniently send and receive    2      3.2
messages on twitter?
Can you interacts with library patrons  10     15.9
on wikis?
Can you interact with users through      5      7.9
blogs?
Can you share audio/video files with     5      7.9
users through podcast?
You can share photos and graphical       4      6.3
documents using Flickr?

Table 6: Librarians' Utilisation of Library 2.0 Technologies for
Service Delivery

Utilization of Library 2.0 Technologies    SA  A   Total  %     D   SD
for Service Delivery

Have you used any of library 2.0           22  26  48     76.2   9   6
technologies to inform users of library's
collection?
Have you provided current awareness        31  15  46     73     8   9
services (CAS) through library 2.0
technologies
Have you answered users query using any    18  32  50     79.4   4   9
of library 2.0 technologies
Have you provided Selective Dissemination  11  21  32     50.8  20  11
of Information (SDI) services to users
through any of library 2.0 technologies

Utilization of Library 2.0 Technologies    Total  %
for Service Delivery

Have you used any of library 2.0           15     23.8
technologies to inform users of library's
collection?
Have you provided current awareness        17     27
services (CAS) through library 2.0
technologies
Have you answered users query using any    13     20.6
of library 2.0 technologies
Have you provided Selective Dissemination  31     49.2
of Information (SDI) services to users
through any of library 2.0 technologies

Appendix A

Questionnaire on Librarians Competencies of Library 2.0 Technologies
and Service Delivery in Academic Libraries of Akwa Ibom State

S/N  Librarians Internet Connection                    Strongly  Agree
                                                       Agree

  1  Do you have a mobile phone?
  2  Do you have a laptop?
  3  Is your mobile phone/laptop connected to the
     internet?
  4  How frequent are you connected online?            Daily [??] Weekly
     Awareness of Library 2.0 Technologies                   [??]
  5  Are you aware of the existence of Facebook?
  6  Are you aware of the existence of twitter?
  7  Are you aware of the existence of wikis?
  8  Are you aware of the existence of blog?
  9  Are you aware of the existence of podcast?
 10  Are you aware of the existence of Flickr?
     Librarians Manipulative Skills
 11  Can you chat effectively on Facebook?
 12  Can you conveniently send and receive
     messages through twitter?
 13  Can you interact with library patrons on wikis?
 14  Can you interact with users through blogs?
 15  Can you share audio/video files with users
     through podcast?
 16  You can share photos and graphical documents
     using Flickr?
     Utilization of Library 2.0 Technologies for
     Service Delivery
 17  Have you used any of library 2.0 technologies to
     inform users of library's collection?
 18  Have you provided current awareness services
     (CAS) through library 2.0 technologies
 19  Have you answered users query using any of
     library 2.0 technologies
 20  Have you provided Selective Dissemination of
     Information (SDI) services to users through any
     of library 2.0 technologies

S/N  Disagree        Strongly
                     disagree

  1
  2
  3
  4  [??] Monthly   [??] Yearly
  5
  6
  7
  8
  9
 10
 11
 12
 13
 14
 15
 16
 17
 18
 19
 20
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Author:Aloysius, Daniel Aniekan; Eyene, Eno Torosco
Publication:Computing and Information Systems
Article Type:Report
Geographic Code:6NIGR
Date:Feb 1, 2018
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