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-Open Doors launches aviation access certification programme.


Chicago-based non-profit advocate for disabled travellers Open Doors Organisation hasannounced the launch of what it calls the first-ever Aviation Access Certification Program, designed to raise the quality of and standardize service by airline wheelchair service employees nationwide.

Eric Lipp, executive director or the organisation, introduced the new program at ODO's fourth biennial Universal Access in Airports Conference, being held October 16-18 in Seattle, Washington.

Airport wheelchair service employees who take this program will attain certification as highly qualified and trained professionals and be entitled to wear a special patch with the ODO logo.

As certified professionals, they will help customers have a better experience through proper understanding of safe and courteous wheelchair assistance, thereby achieving higher customer satisfaction.

They will also understand and be able to properly meet the needs of customers with sensory and cognitive disabilities as well as those of older travelers who may have multiple needs, the organisation said.

Each Certification Program will have two versions: Certified Access Provider and Certified Access Trainer. Open Doors Organization will also launch a Certified Transfer Specialist Program for employees who specialize in the safe assistance and lifting of customers between wheelchairs, boarding chairs and airplane seats by mid-2013.

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Publication:Airline Industry Information
Date:Oct 18, 2012
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