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-New report shows Australians generally satisfied with telecomms services, says ACA.


The Australian Communications Authority (ACA) has released a report on consumer satisfaction with telecomms services over the last two years. The report, which is based on a survey of over 1,500 respondents from households and small businesses across Australia, found that 80% of the respondents were satisfied with the telephone companies' provision of new telephone services or for the reconnection of an existing service, but only about 20% were pleased with the companies' performance in repairing faults. Of those respondents using a mobile phone, whether analogue or GSM, over 80% reported high satisfaction with the overall quality of the mobile service. The survey also covered Internet usage, with 84% of the respondents saying they were satisfied with the Internet service provided to them.

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Title Annotation:Industry Trend or Event; Australian Communications Authority's report
Comment:-New report shows Australians generally satisfied with telecomms services, says ACA.(Australian Communications Authority's report)(Industry Trend or Event)
Article Type:Brief Article
Geographic Code:8AUST
Date:Nov 10, 1999
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