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'Working hard to resolve the issues'.

MARK Holbeche, of Regal Property Group, said the company had been working with contractors to resolve the issues.

He said: "We were concerned to discover that a small minority of residents have experienced initial set up issues at The Bank. Whilst we worked closely with our contractor Wates to produce a snag-free building on completion, as with any new-build property, there are likely to be minor snagging issues on first occupation.

"We have worked diligently to address them in a timely and effective manner, while keeping residents fully updated.

"We would ask for the assistance of residents in ensuring that, for instance, apartments are correctly ventilated as explained in the home guide which all residents receive on completion, and that the advised weight limits in the elevators are noted, as this has caused minor issues. Likewise, we will ensure that our managing agents are available and approachable to assist wherever possible.

"While there has been an unfortunate and unavoidable delay in installation, I am pleased to say that fibre broadband is now fully connected throughout the building via Virgin Media and residents can now register to set up their connections. A high-quality temporary internet connection was made available to residents throughout the interim to ensure disruption was kept to a minimum.

"As with much of the city, waste disposal has been affected by the Birmingham City Council bin strikes and our managing agents have organised private refuse collections at no extra cost to residents. Windows are also cleaned quarterly, and our contractor has organised specialist services to dispose of debris.

"Work on the completion of the second tower is well underway and the entire development is due for completion later this year, at which point communal spaces such as the gym, residents' coffee lounge and landscaped area, as well as the retail space, as per the timetable provided to all purchasers.

"When the first residents moved in, a concierge service was set up between 8.30am and 5.30pm, and an out of hours service has also been available to ensure we could assist residents at all times. The full 24-hour on-site concierge service will be available on completion of the second tower.

"The Bank has been designed to a high specification, using high quality materials and finishes, and has recently won an industry award for sustainability. The vast majority of feedback we have received from residents has been positive and we endeavour to provide the best service we can. It is vital that we, our managing agents and residents maintain an open dialogue to ensure that all issues are addressed as quickly and effectively as possible to ensure that The Bank remains a leading choice for city centre living in Birmingham."

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Publication:Birmingham Mail (England)
Date:May 1, 2019
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