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'VISANET IMAGE GATEWAY' WILL FURTHER STREAMLINE COPY REQUEST SERVICES

 SAN FRANCISCO, Dec. 1 ~PRNewswire~ -- In order to better support member financial institutions who invested in bankcard image processing solutions, Visa International today announced that it will offer a new service option to link existing Request for Copy services directly to image host systems, with no intervening paper. This option, called the VisaNet Image Gateway, will become available during the first quarter of 1993.
 "With over 2.5 million requests for copies in the first six months of 1992, every step to streamline the handling of this workload will result in immediate and substantial cost savings," said Roger Peirce, executive vice president for Delivery Systems at Visa International. "The VisaNet Image Gateway will enable those members who implemented image processing systems to take full advantage of their investments; and it represents another step towards a truly paperless backoffice for members," he continued.
 Visa International's Copy Request and Fulfillment Service is a key element of the Backoffice 2000 program unveiled in late 1991. Its basic objective is to reduce chargeback expenses by accelerating the processing of sales draft copy requests and streamlining the flow of draft retrievals.
 In November 1991, Visa installed the first Copy Request Manager (CRM) workstation, consisting of a standardized hardware and software platform, and a high-speed laser printer (on the issuer's side) or a scanner (on the acquirer's or merchant's side). The CRM workstation is designed to be used by medium- to high-volume issuers, acquirers and merchants. Currently, there are over 40 CRM workstations in operation in Canada, Japan, Singapore, United Kingdom and the United States.
 In early 1992, Visa International introduced a telefax access service, which provides an automated solution for members and merchants who process a low volume of Request for Copy transactions.
 Using the enhanced Visa Copy Request and Fulfillment Service today, issuers first initiate a copy request through the BASE II clearing and settlement system. Acquirers who receive a request can process it on site or forward it to merchants or a remote paper-storage location. Once the sales draft is located, it can be scanned into a CRM workstation and electronically sent through the VisaNet System to the issuer. At the issuer's side, the workstation produces a laser-print of the draft copy. The CRM workstations maintain an inventory of answered or outstanding requests and can track their process while avoiding duplicate requests.
 With the new VisaNet Image Gateway, the CRM workstations can be directly linked to a member's image processing host. This will allow members with high transaction volumes to exchange copy fulfillment documents with other members completely electronic via VisaNet, with no intervening paper. By offering a VisaNet image interface standard, Visa will fill a void created by today's incompatible image formats and the lack of industry standards.
 While image processing is not new to the financial services industry, the implementation of image processing solutions for bankcard processing is a relatively recent trend. The majority of today's installations are in the customer service areas.
 Visa, with 10 million acceptance locations, more than 292 million cards issued, and the leading international ATM network, is the world's largest consumer card payment system.
 -0- 12~1~92
 ~CONTACT: Christoph Abt of Visa, 415-358-2469~


CO: Visa International ST: California IN: FIN SU: PDT

TM-SG -- SF002 -- 2354 12~01~92 11:01 EST
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Publication:PR Newswire
Date:Nov 24, 1992
Words:546
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