"ON-LINE! DETECTIVE" PROVIDES SUPPORT FOR SUN WORKSTATIONS.
The On-Line! Detective also allows Sun Microsystems, Inc. to outdistance other UNIX providers by improving system service and support. "The Detective provides a competitive edge for Sun in the service industry", states Paul Violassi, CEO of SoftTech Solutions. "It allows end-users to reduce the cost of ownership, mitigate system downtime and reduce the time and costs associated with O/S and hardware problems". The Detective complements any Sun or third-party maintenance agreement.
The suite of the On-Line! Detective covers the spectrum of Sun systems. This includes the Enterprise 450, Enterprise servers (3000-6000), SPARC1000 and SPARC2000, SPARC Ultras (1, 2, 30, 5, 10, and 60) and most of the older SPARC architecture. The Detective is updated three times per year with interim updates available from the web. These updates include new systems, added modules and mission critical information. Current customers of the On-Line! Detective include DEC/Compaq, HP, GTE, GE, Lockheed Martin, Lucent Technologies, AT&T and many government agencies.
The On-Line! Detective for Sun becomes the single most valuable support tool in the arsenal of system administrators, help desk personnel, field engineers, trainers and Resellers of Sun equipment. The format is very intuitive and pictographic allowing even first time users to successfully navigate the tool and locate pertinent information. The software covers a wide range of topics including part numbers (Sun and third-party), configuration rules and requirements, and the most advanced troubleshooting and problem resolution techniques.
The Detective runs on most Sun or Microsoft operating systems.
It will load on Sun desktops or servers, as well as PCs and laptops. The tool is sold individually or in multiple-user packs. The Detective now has a demo available that is downloadable from the web. To view the demo or for more information, visit SoftTech Solutions' website at <http://www.stsolutions.com> or call SoftTech direct at (888)
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|Date:||Nov 1, 1998|
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