www.tmcnet.com1466.1: TouchStar introduces 2008 Enterprise Call Center System.Contact center technology provider TouchStar recently introduced its new 2008 Enterprise Call Center System, which provides enterprise scalability How much a system can be expanded. See scalable. scalability - How well a solution to some problem will work when the size of the problem increases. For example, a central server of some kind with ten clients may perform adequately but with a thousand clients it , redundancy Having a secondary peripheral, computer system or network device that takes over when the primary unit fails. See fault tolerant, mirroring, RAID, hot standby and backup types. 1. and functionality to connect thousands of call center agents in multiple locations anywhere in the world. The introduction of this new platform marks TouchStar's entry into the Tier One enterprise market. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the company, the new system offers functionality which is critical to modern call centers seeking to expand their use of remote labor resources and unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. . www.touchstar.com |
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