www.tmcnet.com/872.1: Tigerpaw CRM, rackspace hosting strike deals with Kaseya.
Tigerpaw Software, a vendor of IT business management software, has
entered into a technology alliance with Kaseya, a vendor of Managed
Service Automation software for IT providers. Officials of both firms
say the move is to "enrich the platform for the delivery of IT
managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality through the integration of functionality between Kaseya
and Tigerpaw CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. +." Tigerpaw CRM+, integrated with Kaseya's
MSA (Metropolitan Service Area) An urban area with at least 50,000 people plus surrounding counties. There are 306 MSAs and 428 RSAs (rural service areas) in the U.S. MSAs and RSAs are used to allocate cellular licenses. software, enables end-to-end CRM, service automation and inventory
tracking while delivering a complete view into clients' IT
environments, according to Tigerpaw CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Dave Foxall.
COPYRIGHT 2007 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2007, Gale Group. All rights reserved.
|
Printer friendly
Cite/link
Email
Feedback
Reader Opinion