www.tmcnet.com/867.1: Avaya Survey shows customer service and unified communications keys to success.

British companies consider customer service and unified communications (UC) to be the key to their success; at least according to research from Avaya. This global provider of business communications found this to be true in a survey of over 140 business managers and IT decision managers. Of those individuals surveyed, over 85 percent listed the ability to drive higher levels of customer satisfaction and loyalty through improvements in customer service was fundamental. Another 82 percent felt that one of the main drivers to move to a unified communications network was the enabling of effective event or incident response together with making business processes more efficient.