www.tmcnet.com/865.1: Amcat developing new IP contact center model.

Amcat is reportedly developing a new enterprise IP contact center model, Amcat Interactions, a software-only solution designed to be highly adaptable to changing business requirements. Available as either a hosted and on-premise solution, this new generation contact center software is built on Amcat's "Contact Center Software without Boundaries" design, which is said to help companies increase productivity while decreasing costs. The solution supports multi-location, distributed or home-based agents, meaning that agents can work from any location, anytime, and thus can be readily "activated" to meet spikes in volume. By leveraging a "virtualized" contact center environment, companies can better meet the needs of their customers by having just the right number of agents--including those with the right skill sets--available to handle phone, email, text and web-chat contacts.