www.tmcnet.com/844.1: Aspect announces availability of Aspect Unified IP 6.5.Aspect Software, Inc. has announced the general availability of Aspect Unified IP 6.5, a session initiation protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. (SIP)-based voice over Internet protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (VoIP) unified contact center solution that provides automatic call distribution (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ), predictive dialing, voice portal capabilities, Internet contact, workflow management, multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple recording and quality management to help organizations achieve their customer service, collections and sales and telemarketing business process goals. In addition, version 6.5 also includes enhanced capabilities such as embedded voice portal for advanced speech recognition and text-to-speech, advanced outbound list management and multitenancy and partitioning that supports a software as a service (SaaS) model. www.aspect.com |
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