www.tmcnet.com/1060.1: Aspect, OpenSpan announce CRM-related partnership.Aspect Software, a vendor of contact center products, has announced a partnership with OpenSpan to allow Aspect to use and sell the OpenSpan Platform as part of its Aspect Quality Management recording and quality management product. The partnership enables Aspect Software to extend Aspect Quality Management functionality, such as screen capture and call tagging, to record all back-office interactions with applications like customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) systems, e-mail or other in-house In-house In the context of general equities, keeping an activity within the firm. For example, rather than go to the marketplace and sell a security for a client to anyone, an attempt is made to find a buyer to complete the transaction with the firm. developed systems. |
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