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www.tmcnet.com/1558.1: ASC announces VoIP recording for Cisco.



ASC ASC Ambulatory surgery center, see there , a provider of solutions to record, analyze and evaluate communications, has announced a new version of its VoIP recording Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses.  solution, EVOip for Cisco. The company recently announced EVOip 8.0, a new VoIP recording solution with additional channel capacity and compatibility with a wider range of IP phone systems. EVOip for Cisco records all customer interactions in Cisco environments. It was certified through the Cisco Technology Developer Program and is compatible with any version of the Cisco Unified Communications Manager Cisco Unified Communications Manager (CUCM), formerly Cisco Unified CallManager and Cisco CallManager (CCM), is a software based IP call agent plateform sold by Cisco Systems.  (UCM UCM Universidad Complutense de Madrid (Spain)
UCM University of Central Missouri (Warrensburg, Missouri)
UCM Unified Change Management
UCM Universal Content Management (Stellent, Inc.
).

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Title Annotation:CUSTOMER INTER@CTION NEWS
Publication:Customer Interaction Solutions
Date:Mar 1, 2008
Words:85
Previous Article:www.tmcnet.com/1556.1: Active CRM releases latest version.
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