uniView Technologies To Leverage CIMphony Brand For Computer Telephony Integration; CIMphony one of the Top Names in Financial Contact Center Management Solutions Industry.

Business/High-Tech Editors

DALLAS--(BUSINESS WIRE)--Aug. 1, 2001

In a move to strengthen its presence in the growing market for Computer Telephony Integration (CTI) solutions, uniView Technologies Corp. (Nasdaq:UVEW) today announced it would focus on leveraging its CIMphony(TM) brand.

CIMphony has become a standard solution and tool suite for financial contact centers around the world including 17 global contact centers for HSBC, the world's third-largest banking institution. uniView's CIMphony products also have been installed for companies such as AOL/Time Warner, AT&T Broadband, First Data Corporation, Lexis-Nexis, PPG, UNIPAC and Unisys.

CIMphony is a client/server, open architecture tool kit designed to support single site and geographically distributed networked contact centers from 10 to 4,000 agents. Its powerful suite of solutions represents a comprehensive offering including: network and enterprise skills-based routing, software predictive dialing, software ACD, graphical reporting, statistical data collection and more. CIMphony manages voice and data transactions from multiple sources including PBX/ACD, Internet, NR, Video kiosks, agent's desktop, database, mainframe and predictive dialer.

"Our CIMphony product has an outstanding reputation for flexibility and dependability in the financial contact center market," said Leslie Leland, president of uniView Technologies. "Leveraging the CIMphony brand and its success within the banking industry provides us with a solid platform for product extensions and allows us to expand into other industries."

In addition to finance and banking, uniView plans to penetrate new industries including insurance, telcos, retail, utilities, government and healthcare. Also, the company is blending CTI with its digital media products by incorporating CIMphony's CIMWeb(TM) solution into uniView's digital media device (set-top box), thereby utilizing text and audio/video streaming technology to allow a customer to interact with a contact center agent via broadband.

The following lists a few applications from the CIMphony product line. For a complete listing and more details on CIMphony products, please visit http://www.uniView.com.

-- CIMWeb: CIMWeb is a contact center tool for customers to request call backs,
access numbers, interact with agents, and much more. CIMWeb comes packaged with
a set of template CGI, ISAPI, and NSAPI scripts, which assist the Webmaster in
developing advanced, form-based interfaces for a wide range of customer-centric
applications.

-- Screen Pop: Screen Pop combines the public telephone network and/or
integrated voice response (IVR) technology with the existing contact center
infrastructure to improve contact center efficiency and increase customer
satisfaction. With Screen Pop, the caller can be identified more quickly
allowing the agent more time to speak with the customer on a more personal
level.

-- CIMphony(TM) Server: The CIMphony Server is the component in the contact
center that joins all the peripherals together -- the PBX/ACD, Interactive
Voice Response system, Predictive Dialer, Voice Recorder and the host system.
The CIMphony Server enables the broadest range of contact center functions by
providing a Windows(R) NT platform capable of processing Call Control commands
to the Switch, Call Information events by the Switch, and a tool to extract ACD
and Agent statistics from the Switch. All of these activities are coordinated
through scripts built in the CIMphony(TM) Integrated Development Environment.

-- CIMphony(TM) Select: CIMphony Select evaluates a customer's attributes and
matches them against all available agents to route the caller to the agent that
best matches the customer's skills.

-- Campaign Manager: The CIMphony(TM) Campaign Manager is a tool designed to
allow the management of one or more "campaigns" or lists of records for
outbound calling in a Call Center. The Campaign Manager combines a Preview,
Power and Predictive Dialer into a single, easy to manage interface. Campaign
Manager is a software-only dialer capable of fully exploiting the built-in
dialing capabilities of advanced PBX/ACD switching platforms like the Intecom
IBX, 'E,' Aspect CallCenter, Nortel Meridian 1 and many others.

-- Agent Manager: CIMphony(TM) Agent Manager is an advanced supervisory tool
that gives the manager control of the Call Center. CIMphony Agent Manager
provides up-to-date statistics to the manager or supervisor about agents and
other resources such as IVRs and outbound dialers.

About uniView: Dallas-based uniView Technologies Corporation (www.uniView.com) offers enhanced digital media solutions to customers worldwide. Its products deliver the highest quality video, audio and gaming features through broadband networks. In addition, uniView provides companies with enterprise customer service solutions through CIMphony(TM), a suite of computer telephony integration (CTI) software products and services. CIMphony allows contact centers to customize and incorporate voice, data and Internet communications into their customer interactions. The company markets its products and services to hospitality, utility, banking and telecommunication companies. Key technology partners include Microsoft (Windows Media Player), Intertainer (on-demand entertainment content provider), Intel, and ATI Technologies.

NOTICE: Some of this information may contain "Forward Looking Statements" which reflect company expectations, plans and projections. Because such statements apply to future events, they are subject to risks and uncertainties that could cause actual results to differ materially from management's expectations. For a discussion of risk factors associated with some of these statements, please refer to the Company's reports on file with the Securities and Exchange Commission.