synTelate Sponsors eRetailer Customer Service Survey for the Holidays: US to UK, What's Changed This Year?Business Editors/Hi-Tech Writers HERNDON Herndon, town (1990 pop. 16,139), Fairfax co., N Va., inc. 1874, rechartered 1938. A suburb of Washington, D.C., Herndon has a mix of light and high-tech industries. , Va.--(BUSINESS WIRE)--Oct. 30, 2000 Survey to focus on eCommerce customer service, capabilities and improvements in 2000 synTelate Corp., foremost provider of cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. contact center campaign management and scripting products, today announced its sponsorship of a strategic eCommerce customer service survey, to be conducted by Fireworm.net, a London communications agency. The survey will assess eGiving capabilities of companies in the US and Europe, as well as the state of customer service from leading eRetailers worldwide. Anyone eager to voice their expectations is encouraged to take the survey at www.customerservicesurvey.com for U.S. citizens, or www.customerservicesurvey.co.uk for Europe, between now and December 25th. All participants will be automatically entered into a post-Christmas prize drawing for a handheld PC  An editor has expressed concern that this article or section is .Please help improve the article by adding information and sources on neglected viewpoints, or by summarizing and . Christmas 1999 was a disaster for many U.S. retailers. Customers were stuck with late gift arrivals, or worse - no gifts at all. In the U.K., Christmas 2000 is expected to be the first real eChristmas. What can Europe learn from America's mistakes? Are eRetailers' woes ubiquitous Found in large quantities everywhere. This English word means "all over the place." or are there differences between continents? How big of a role does customer service play in the holiday eShopping craze? The survey will ask participants about their online buying experiences, habits, history and shopping plans for the 2000 holidays. Based on the answers, synTelate will publish a pre-Christmas report regarding consumer expectations, customer service concerns, requirements and plans for online shopping. In addition, synTelate and Fireworm.net will conduct a post holiday survey from December 27 through January 31, to assess the level of customer service respondents In the context of marketing research, a representative sample drawn from a larger population of people from whom information is collected and used to develop or confirm marketing strategy. received while online shopping for the 2000 holiday season. Other questions will cover delivery services, inventory availability and overall online experience. Respondents will again be entered into a prize drawing for their participation. "We are very excited to support such a crucial survey to assess the state of customer service from eCommerce vendors, both in the U.S. and Europe," said Ken Beattie, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of synTelate Corp. "The holidays are a true test to eRetailers' overall capabilities - not just selling online but also providing superior customer service and having the infrastructure in place to support high demand. This survey will unveil a lot of truths for eCommerce vendors both before the holiday rush and after." Consumers who wish to participate in either the pre or post-holiday survey may do so at www.customerservicesurvey.com for U.S. citizens, or www.customerservicesurvey.co.uk for European European emanating from or pertaining to Europe. European bat lyssavirus see lyssavirus. European beech tree fagussylvaticus. European blastomycosis see cryptococcosis. citizens. Gift vouchers are given to all respondents for use at various merchants worldwide. About synTelate synTelate, Corp. was founded in 1999 as a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Initiative Software, a Scottish supplier of software and services. Initiative Software was founded in 1990 and has focused on providing software that enabled the economic development offices of government agencies to effectively manage their portfolio of business development activities - CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. for government agencies working to attract investment in their regions. synTelate Corp. was formed as an independent corporation to focus on developing and supplying call center technologies to the private sector in the UK and the US. With headquarters in Herndon, Virginia Herndon is a town in Fairfax County, Virginia, United States. The population was 21,655 at the 2000 census, which makes it the largest of three towns in the county.[1] History , synTelate can be reached at 703-471-6662 or via the web at http://www.syntelate.com. |
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