ntl Telewest Selects Convergys Billing and Customer Care Solution.-- UK's Largest Provider of Residential Broadband and Triple Play Services to Consolidate Billing Operations With Convergys ICOMS ICOMS Integrated Communications Operations Management system ICOMS Improved Conventional Mine System Solution -- CINCINNATI & LONDON -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in providing customer care, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. and billing services, announced today that ntl Telewest has signed a licensing agreement for Convergys' ICOMS customer care and billing solution. ntl Telewest is UK's largest cable operator and a leading provider of broadband, digital television, telephony, content, and communications services to homes, businesses, and public sector organizations. ntl (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :NTLI) will replace four architecturally and technologically different legacy billing systems with Convergys' ICOMS solution that includes Network Inventory Management capabilities. Once implemented in 2007, ICOMS will be the single billing and customer care infrastructure supporting over 5 million video, telephony, and broadband customers resulting from the recent ntl and Telewest merger. Telewest has been using Convergys' ICOMS solution since 1996. The ICOMS implementation will be a major contributor to achieving significant cost savings as well as facilitating significant improvements in ntl's customer care. Convergys' Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. team will perform business analysis, software design and development, implementation, migration, and testing. "The quick implementation of Convergys' ICOMS solution will provide a reliable, stable, and flexible end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. enabling major improvements in customer care while reducing our total cost of ownership," said Neil Berkett, ntl Telewest's Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. . "ICOMS' flexible service bundling and pricing capabilities will help us manage rapidly changing market conditions and meet customer expectations." "Just as Convergys' solutions have helped Telewest institutionalize in·sti·tu·tion·a·lize v. To place a person in the care of an institution, especially one providing care for the disabled or mentally ill. in the offering of triple play services, we will assist ntl through a swift implementation to sharpen its customer care and billing operations and facilitate speed to market of products and services," said Jean-Herve Jenn, Convergys' President, International. "ICOMS will provide ntl with a highly scalable, industry proven, reliable and robust, end-to-end multi-service billing and care platform. With its billing and customer care software and its broad portfolio of professional and consulting services, Convergys leads the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. in the deployment of real-time convergent billing for cable, wireless, satellite, and wireline service providers around the world. ICOMS can be integrated with Infinys(TM) to further expand the convergent capabilities of cable broadband operators to include wireless and content settlement services in a low-risk and cost-effective manner. With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients' complex BSS See 802.11. BSS - Block Started by Symbol and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. business problems. Convergys is Outthinking and Outdoing(TM) on behalf of its clients every day. About ntl Incorporated * On July 4, 2006, ntl Incorporated (the holding company of ntl Telewest) completed its acquisition of Virgin Mobile. * In March 2006, ntl and Telewest completed a merger creating the UK's largest provider of residential broadband and leading provider of triple play services. The company operates under the name of ntl Telewest and offers a range of communications and entertainment services to more than 5 million residential customers. The company's networks can service more than 12 million homes - 50 percent of UK households - and 85 percent of UK businesses. About Convergys Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 68,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking, Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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