noHold announces upgrades InstantSupport in v4.3.

noHold, a provider of Web-based self-service solutions, has announced the release of InstantSupport version 4.3. InstantSupport is designed to provide technical support and sales organizations with the tools needed to automatically respond quickly and efficiently to customer questions. Instant Support's virtual agents are on duty 24/7 and deliver consistent, updated information and answers while providing ongoing customer behavior statistics. noHold customers use the solution to improve customer satisfaction, increase sales and reduce support costs. In addition to improved reliability, manageability and performance, new features in InstantSupport 4.3 include Asian language support; flexible CRM integration; and an additional user interface for allowing customers' internal support agents to search for solutions.

"This was not a simple upgrade; rather, it was simply a well-executed 'brain surgery' of our virtual agent engine and supporting framework," noted noHold VP of Engineering Felice Curcelli in a company announcement.

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