newScale Webinar Presents Guide to Achieving Competitive Advantage and Profitability; Webinar Focuses on Unique Needs of IT Outsourcers and Managed Service Providers.FOSTER CITY, Calif. -- newScale(R), Inc., the market leader in IT Service Catalog A service catalog, as defined in ITIL Service Delivery, is a list of services that an organization provides, often to its employees or customers. Each service within the catalog typically includes:
What: Ensuring higher service levels while containing costs is a
challenge faced by all IT outsourcers and managed service
providers. This complimentary Webinar will cover:
-- How IT service providers can increase profitability by
avoiding costly SLA penalties and reducing variable
costs
-- How to improve customer satisfaction with an
actionable, ITIL-compliant Service Catalog
-- How to achieve competitive differentiation by
streamlining request management
-- How to optimize performance with greater insight into
demand and more control over service delivery
Presenting: Julie Giera, Vice President, Forrester Research
Rohit Agarwal, Vice President, Business Solutions,
newScale, Inc.
When: Wednesday, November 9, 2005 at 2 pm EST, 11 am PST
Where: To register visit
http://www.newscale.com/ITOutsourcers/index.html.
With newScale RequestCenter(R) for Outsourcers, service providers have a powerful solution to increase profitability, improve customer satisfaction, and optimize optimize - optimisation service performance for their enterprise customers. newScale RequestCenter provides outsourcers with Web-based Service Portfolio Management applications to market service offerings directly to customers through an intuitive user facing catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. ; design, manage, and tailor service offerings that align align (  līn),v to move the teeth into their proper positions to conform to the line of occlusion. with customer needs; enable greater visibility and customer satisfaction with analytics to track performance against service level agreements (SLAs); and reduce the overall cost of service delivery to maximize the bottom line. About newScale, Inc. newScale is the leader in Service Portfolio Management (SPM SPM - Sequential Parlog Machine ) solutions for outsourcers and IT service providers, with more than 800,000 users in production worldwide. newScale has worked with some of the world's leading IT outsourcers to achieve competitive differentiation, improve customer retention, increase revenue, shorten (audio, compression) Shorten - A form of lossless audio compression. cycle times, reduce costs, and profitably deliver mass-customized services. newScale solutions enable IT and other service organizations to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers -- including Hewlett-Packard Company, Intuit in·tu·it tr.v. in·tu·it·ed, in·tu·it·ing, in·tu·its Usage Problem To know intuitively. [Back-formation from intuition. Incorporated, and Starbucks Coffee Company -- benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. For more information, please visit the newScale Web site at www.newscale.com or call 650-403-7700. Editor's Note Editor's Note (foaled in 1993 in Kentucky) is an American thoroughbred Stallion racehorse. He was sired by 1992 U.S. Champion 2 YO Colt Forty Niner, who in turn was a son of Champion sire Mr. Prospector and out of the mare, Beware Of The Cat. Trained by D. : All newScale brand and product names are trademarks or registered trademarks of newScale Inc. in the U.S. and other countries. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners. |
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