newScale Launches newScale RequestCenter 2004; newScale Extends Lead in the Service Delivery Management Market with New Capabilities.Business Editors/High-Tech Writers FOSTER CITY, Calif.--(BUSINESS WIRE)--Nov. 3, 2003 newScale(R) Inc., the market leader in service delivery management software solutions, today announced the release of newScale RequestCenter(TM) 2004. This breakthrough release provides the only end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. for internal service organizations to run service delivery like a business. newScale RequestCenter 2004 enables service organizations to streamline internal service delivery processes, improve employee productivity and reduce service delivery costs. To deliver on time to value, newScale RequestCenter 2004 includes service catalogs with more than 500 best practice services. newScale customers typically recognize a hard dollar savings of $2-10 million per year. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a recent report by Giga, a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Forrester Research Forrester Research is an independent technology and market research company that provides its clients with advice about technology's impact on business and consumers. Corporate facts
With newScale RequestCenter 2004, internal service organizations have a powerful new set of tools to optimize service delivery processes. The solution couples extensive capabilities for improving internal service delivery with tools for managing outsourcers together with comprehensive solutions for managing internal users like customers. newScale RequestCenter 2004 offers the first integrated solution for the complete Service Delivery Management lifecycle: -- newScale Employee Request Suite Applications designed for employees to browse, request, and track service requests. The Employee Request Suite includes personalized newScale MyServices solutions for employees, service professionals, and executives -- with configurable functionality to meet the unique needs of the different roles. The suite includes comprehensive newScale ServiceCatalogs for more than 500 standard services -- based on best practices for IT, facilities, telecommunications, workplace services, and IT Service Management (ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management ). -- newScale Delivery Execution Suite A complete set of solutions for service teams to track work schedules, manage internal customer relationships, estimate demand for services, create service offerings and service level agreements, and drive efficiency across the service delivery process. The newScale Delivery Execution Suite includes individual newScale ServiceManager, ServicePerformer, OfferingManager and CustomerManager applications for improving the reliability, effectiveness and efficiency of the internal service organization. -- newScale Outsourcing Management Suite The newScale Outsourcing Management Suite provides applications to proactively manage vendors, track outsourcing cost and performance, and treat outsourcers as part of the extended internal service team. With newScale VendorManager, service teams can establish agreements, track key metrics, and implement multi-sourcing strategies. External vendors' service teams can connect to the newScale VendorPerformer portal for assignments and work queues, preventing costly and mistake-ridden double entry. -- newScale RequestCenter Foundation Leveraging a highly scalable web-based architecture, the newScale RequestCenter Foundation delivers an extensive platform for Global 2000 organizations to design, implement, and manage employee-facing services. This broad set of tools includes newScale ServiceAnalytics for greater visibility into key performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. , newScale ServiceDesigner for rapidly defining and publishing new services, and newScale ServiceLink for integrating 3rd party applications into the service delivery process. "Our customers continue to capture immense value from optimizing internal service delivery processes. They recognize reduced direct costs by more than 30 percent, cutting service delivery time by 50 percent and a positive ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). in less than 12 months," states Scott Hammond Scott Hammond (born October 4, 1981) is a photographer who travels across America's Heartland with a Polaroid camera taking photographs of common life in the United States often with humorous results in an ongoing project entitled "The Lovely Road. , president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of newScale. "By running internal service delivery like a business, newScale RequestCenter 2004 delivers on the growing needs of service delivery organizations, and enables them to better align themselves with the needs of the business. With this release, service organizations can further raise the bar on service delivery, deliver on customer expectations, and demonstrate their value." The modular structure of newScale RequestCenter 2004 enables phased deployments across all aspects of Service Delivery Management. newScale RequestCenter 2004 is available Q4 2004 and is priced on a per user basis with an average selling price The average sales price of goods or commodities. Especially used in the retail sector and technology distribution. of $400K and up for a Fortune 500 company. For more information on the service delivery management (SDM SDM - Schematic Data Model ) market, see the companion newScale release dated November 3, 2003 -- newScale Announces a New Generation of Service Delivery Management. About newScale Inc.: newScale Inc. is the leader in service delivery management software that enables Global 2000 companies to run internal service organizations like a business by automating service ordering, managing service delivery and tracking delivery performance across internal and external service providers. Services might include upgrading a laptop, setting up a new server, hosting an application, or the myriad of services required before a new employee can start work. newScale's Global 2000 customers, including AIG AIG addressee indicator group (US DoD) AIG American International Group, Inc AiG Answers in Genesis (religious group in defense of Scripture) AIG Artificial Intelligence Group AIG Australian Industry Group (American International Group
American International Group, Inc. (AIG) (NYSE: AIG; TYO: 8685 ) is a major American insurance corporation based in New York City. ), AT&T Wireless, Hitachi Global Storage Technologies Hitachi Global Storage Technologies is a wholly owned subsidiary of Hitachi, Ltd. Summary Hitachi purchased IBM's hard disk drive division, integrated their own HDD operations, and launched the company in 2003. , HP, ING Insurance and Starbucks Corporation, are realizing bottom line savings, increased employee productivity and improved internal customer satisfaction. For more information, please visit the newScale Web site at www.newscale.com or call 650-403-7700. Editor's Note Editor's Note (foaled in 1993 in Kentucky) is an American thoroughbred Stallion racehorse. He was sired by 1992 U.S. Champion 2 YO Colt Forty Niner, who in turn was a son of Champion sire Mr. Prospector and out of the mare, Beware Of The Cat. Trained by D. : All newScale brand and product names are trademarks or registered trademarks of newScale Inc. in the U.S. and other countries. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners. |
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