newScale Helps Deliver Quick Wins for IT Efficiency, Compliance, and End User Satisfaction Initiatives; Service Catalog Leader Announces Next Generation IT Service Catalog with General Availability of newScale RequestCenter 2006.FOSTER CITY, Calif. -- newScale(R), Inc., the market leader in IT Service Catalog A service catalog, as defined in ITIL Service Delivery, is a list of services that an organization provides, often to its employees or customers. Each service within the catalog typically includes:
"The service catalog is a key tenet TENET. Which he holds. There are two ways of stating the tenure in an action of waste. The averment is either in the tenet and the tenuit; it has a reference to the time of the waste done, and not to the time of bringing the action. 2. of ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). , which explains the rise of interest and adoption. It delivers a clear, intuitive way for business customers to understand and request the services that IT provides. It also provides a platform for tracking the status of requests and performance against the services offered through the catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. ," said Dennis Dennis is a male first name derived from the Greco-Roman name Dionysius meaning "servant of Dionysus", the Thracian god of wine, which is ultimately derived from the Greek Dios (Διος, "of Zeus") combined with Nysos or Nysa (Νυσα), where the Gaughan in the August 10, 2005 AMR (1) (Adaptive Multi-Rate) A variable rate speech codec selected by the 3GPP for the 3G evolution of the GSM cellphone system (WCDMA). Using the Algebraic CELP (ACELP) compression technology, AMR provides toll quality sound at transmission rates from 4.75 to 12. Research Alert, Improving Business and IT Alignment Alignment is the adjustment of an object in relation with other objects, or a static orientation of some object or set of objects in relation to others.
IT Front-Office Solutions Extract New Value From Back-Office IT Systems In most large organizations, there are many different ways to request something from IT -- including calling the help desk, sending emails, or walking down the hall and using the 'shoulder tap' approach. The lack of a consistent request management approach makes it harder for IT to understand, manage, measure, and consistently satisfy user demands. As a result, employees are often frustrated frus·trate tr.v. frus·trat·ed, frus·trat·ing, frus·trates 1. a. To prevent from accomplishing a purpose or fulfilling a desire; thwart: that IT is unresponsive unresponsive Neurology adjective Referring to a total lack of response to neurologic stimuli to their needs. Momentum behind the Service Catalog market is growing rapidly as an increasing number of Global 2000 organizations learn that they can create a more effective "front-office" for IT by deploying an actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. Service Catalog as their central intake intake /in·take/ (in-tak´) the substances, or the quantities thereof, taken in and utilized by the body. intake, n the substance or quantities thereof taken in and used by the body. and delivery mechanism for all requests. And by automating the request management and delivery processes for the full spectrum of end user IT, application, and infrastructure services, they can dramatically improve IT reliability, responsiveness responsiveness Medtalk The ability to respond to a stimulus. See Airway responsiveness. and credibility. newScale RequestCenter 2006 delivers rapid benefits for IT operations, including:
-- Compliance with Regulatory Mandates: When used as the
single-pane-of-glass for all IT requests, the Service Catalog
helps manage entitlements and approval processes to ensure
employees can request only those services appropriate to their
job function. The newScale Service Catalog provides a
front-end for all ID requests as well as application access,
additions, changes, and terminations -- allowing IT to
consolidate and simplify the management, fulfillment, and
reporting for these compliance-related requests. This is
particularly important for public companies that need to
comply with Sarbanes-Oxley access controls and audit tracking
requirements.
This latest release includes the newScale ServiceLink(TM)
integration framework, out-of-the-box adapters to interface
with the most commonly deployed back-end IT management
systems, and an adapter development kit that enables customers
to rapidly configure interfaces with other applications and
legacy systems. See related release on the adapter to IBM
Tivoli Identity Manager for improved compliance, newScale
Announces IBM Tivoli Adapter to Enable Self-Service Identity
Management (http://www.newscale.com/news/pr_042406.html), and
the release on newScale's expanded relationship with BMC for
end-to-end service delivery, newScale Extends Technology
Alliance Relationship with BMC Software
(http://www.newscale.com/news/pr_050106_bmc.html).
-- Greater IT Operational Efficiency: With this release, newScale
provides new capabilities for tracking and managing the
lifecycle of all types of IT services -- to increase the
efficiency of the entire IT operations team. Most unplanned IT
outages and incidents result from poor change management due
to the fact that asset management, configuration management
database (CMDB) and other IT tracking systems are often out of
date or out of sync with each other. Without a Service Catalog
and service delivery management system like newScale
RequestCenter in place, keeping these systems up to date is an
extra manual step in the service delivery process that is
often overlooked, forgotten, or done incorrectly.
When deployed as the focal point for all requests, the Service
Catalog can integrate with existing back-office systems to
allow IT organizations to manage the end-to-end service across
a heterogeneous IT infrastructure. In addition, the Service
Catalog provides a history and audit trail of not only what
was changed, but who requested the change, who approved it,
and why. For instance, by automatically capturing information
during the service request process and updating the CMDB and
other systems, newScale automatically maintains all related
configuration item (CI) data for request management and
service delivery. As a result, with newScale RequestCenter, IT
organizations have fewer errors and less time wasted on
self-inflicted "fire fighting."
Because of these synergies, many IT organizations find that
deploying a Service Catalog as the first step in their CMDB
initiative shortens the overall CMDB deployment timeframe and
helps deliver the full promise of their CMBD initiatives.
-- Improved End User Satisfaction: A recent newScale study of 191
end users in large corporations showed that IT organizations
with Service Catalog solutions such as newScale RequestCenter
have higher internal customer satisfaction. Those end users
with an actionable IT Service Catalog as their primary way of
requesting services from IT reported they were 'Very
Satisfied' or 'Extremely Satisfied' with the services
delivered by IT 63 percent of the time, compared to just 41
percent for users who did not have access to a Service Catalog
-- a 22 percent difference. This difference in end user
satisfaction can mean the difference between an IT
organization that fights quarter after quarter for their
budget, and one that is able to earn the trust of its internal
customers to help advance the business.
"newScale RequestCenter 2006 is the ninth major release of our market-leading Service Catalog solution, and the result of collaboration Working together on a project. See collaborative software. and partnership with dozens of our name-brand customers," said Scott Hammond Scott Hammond (born October 4, 1981) is a photographer who travels across America's Heartland with a Polaroid camera taking photographs of common life in the United States often with humorous results in an ongoing project entitled "The Lovely Road. , president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , newScale, Inc. "By using a Service Catalog as the front-office for their IT operations, these customers have been able to extract new value from their back-office infrastructure and existing systems. They have demonstrated how deploying a newScale Service Catalog measurably meas·ur·a·ble adj. 1. Possible to be measured: measurable depths. 2. Of distinguished importance; significant: a measurable figure in literature. improves the effectiveness of the entire IT organization." With newScale RequestCenter 2006, IT organizations and managed service providers have a powerful Web-based application See Web application. suite for self-service request management -- proven in production with more than one million users worldwide. newScale RequestCenter 2006 is available today and is priced on a per user basis with a starting selling price of $200K and up for a Fortune 500 company. About newScale, Inc. newScale, Inc. is the leader in Service Portfolio Management and IT Service Catalog software solutions for Global 2000 companies, with more than one million users worldwide. newScale solutions enable IT and other service organizations to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize optimize - optimisation service quality. newScale customers -- including twenty percent of the Fortune 50 -- benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. For more information, please visit the newScale Web site at www.newscale.com or call 650-403-7700. Editor's Note Editor's Note (foaled in 1993 in Kentucky) is an American thoroughbred Stallion racehorse. He was sired by 1992 U.S. Champion 2 YO Colt Forty Niner, who in turn was a son of Champion sire Mr. Prospector and out of the mare, Beware Of The Cat. Trained by D. : All newScale brand and product names are trademarks or registered trademarks of newScale, Inc. in the U.S. and other countries. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners. |
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