newScale Extends Leadership in Service Delivery Management Market.FOSTER CITY, Calif. -- Major Outsourcer Contract with HP Services Establishes New Distribution Channel, newScale RequestCenter(R) In Production Today On Over 500,000 User Desktops newScale(R), Inc., the market leader in service delivery management software, today announced that during its fiscal year ended June 30, 2004, the company doubled its number of enterprise customers, more than doubled the number of users in production, and signed a distribution contract with top-five global IT outsourcer, HP Services. In addition, newScale announced that more than 600 services from its service catalogs are currently in use at customer sites. In the past twelve months, newScale signed several million dollar plus software license contracts with brand-name Global 2000 customers - more than half of the new contracts were with companies in the Fortune 100. These market leading companies selected newScale RequestCenter(R) to reduce costs, shorten cycle times, and align service delivery with business needs. With these customers and others already in production, more than 500,000 end users now rely on newScale RequestCenter for service delivery. The service delivery management market continues to accelerate, led by the adoption of service catalogs for IT and other key service areas. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Dan Vogel, senior vice president at META Group, a leading provider of IT research, advisory services advisory services advisory services provided to the public, in their capacity as owners and managers of animals, are an important part of veterinary science. They may be provided by government bureaux, by commercial companies who deal in pharmaceuticals or animals or animal and strategic consulting, fewer than 15 percent of IT organizations currently have a product/service catalog, but more than 70 percent will by 2008. "Our growth over the past year demonstrates the service delivery management market is choosing its leader, and confirms the economic impact of running internal services like a business," states Scott Hammond Scott Hammond (born October 4, 1981) is a photographer who travels across America's Heartland with a Polaroid camera taking photographs of common life in the United States often with humorous results in an ongoing project entitled "The Lovely Road. , newScale president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Market leading global companies consistently selected newScale over incumbent customer and employee relationship management (ERM (Enterprise Relationship Management) An umbrella term with many shades of meaning over the years. It may refer to the management of information from any or all of an organization's customers, suppliers, business partners and employees. ) solutions from some of the world's largest software companies The Forbes Global 2000 includes the following list of the world's largest software companies. Relative rank Global rank Name Country Sales ($bil) Profits ($bil) Assets ($bil) Market Value ($bil) 1 54 Microsoft United States . This confirms that newScale's comprehensive approach to service delivery management solves key business issues at many of the brand-name companies you know and trust." newScale ServiceCatalogs(TM), which contain best practice services for IT, Facilities, Telecom, and Workplace services, received strong acceptance from newScale customers. newScale customers have deployed more than 600 pre-built services from newScale ServiceCatalogs, validating the richness of the newScale content and the robustness of the catalog framework. newScale ServiceCatalogs enable companies to implement best practices in internal service delivery by providing configurable, pre-defined services, coupled with automated delivery fulfillment processes. The catalogs have undergone extensive usability testing Usability testing is a means for measuring how well people can use some human-made object (such as a web page, a computer interface, a document, or a device) for its intended purpose, i.e. usability testing measures the usability of the object. at customer sites to ensure end user adoption. Earlier this year, newScale also signed an OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and agreement and its first joint customer with HP Services - one of the five largest global IT outsourcing firms. This new distribution channel extends newScale's market reach and provides leading IT outsourcers with a solution to improve customer satisfaction, increase profitability and optimize service delivery performance. About newScale, Inc. newScale, Inc. is the leader in service delivery management software that enables Global 2000 companies to run internal service organizations like a business by automating service ordering, managing service delivery and tracking delivery performance across internal and external service providers. The software has been shown to reduce direct costs by more than 30 percent, cut service delivery cycle time in half, and delivery positive ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). in less than 12 months. Services might include upgrading a laptop, setting up a new server, hosting an application, or the myriad of services required before a new employee can start work. newScale Global 2000 customers, including AIG AIG addressee indicator group (US DoD) AIG American International Group, Inc AiG Answers in Genesis (religious group in defense of Scripture) AIG Artificial Intelligence Group AIG Australian Industry Group (American International Group
American International Group, Inc. (AIG) (NYSE: AIG; TYO: 8685 ) is a major American insurance corporation based in New York City. ), AT&T Wireless, Hitachi Global Storage Technologies Hitachi Global Storage Technologies is a wholly owned subsidiary of Hitachi, Ltd. Summary Hitachi purchased IBM's hard disk drive division, integrated their own HDD operations, and launched the company in 2003. , HP, ING Insurance and Starbucks Corporation, are realizing bottom line savings, increased employee productivity and improved internal customer satisfaction. For more information, please visit the newScale Web site at www.newscale.com or call 650-403-7700. Editor's Note: All newScale brand and product names are trademarks or registered trademarks of newScale Inc. in the U.S. and other countries. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners. |
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