nLayers Launches Expanded Services and Support Offerings; Appoints VP of Operations.

SAN JOSE, Calif. -- New Professional Services Enable Customers and Partners to Accelerate Critical IT Initiatives through Rapid Implementation and Ongoing Support of nLayers' Discovery and Mapping Technology

nLayers, the standard in IT service discovery, today launched a comprehensive portfolio of professional services and support offerings designed to help companies rapidly derive value from nLayers solutions, accelerating critical IT initiatives such as Business Service Management (BSM), Data Center Automation (DCA) and change and configuration management.

nLayers' services will include a wide range of consulting, support and training packages that enable enterprise customers to successfully design, implement and deploy nLayers InSight. The company has appointed a new Vice President of Operations, Taraneh Derak, to lead the expanded services organization. With nearly 20 years of operations and professional services experience, Derak's track record includes building and managing global support and services organizations for Marimba, Edify Corporation, and Gupta Corporation.

"Over the past 18 months we have found that our customers are tackling a wide range of unique IT initiatives and problems. To derive maximum value from nLayers' discovery and mapping technology, each customer requires a customized solution that applies nLayers InSight to achieve specific goals," said Taraneh Derak, nLayers vice president of operations. "Our service offerings enable us to partner with our customers to maximize the value of their investments by successfully implementing our technology to accelerate their specific strategic business initiatives."

nLayers now offers a range of different packaged services for support, training and implementation, including:

--Professional Services consulting to help customers automate the process of creating and maintaining a living view of the IT infrastructure, enabling IT organizations to jumpstart a wide range of critical initiatives such as configuration and change management, CMDB standardization, capacity planning, business service management (BSM), data center automation and ITIL. nLayers Professional Services offerings cover a wide range of implementation and deployment offerings that are tailored to the customer's specific need. For customers looking for a complete operational package of services that will deliver the fastest possible ROI, nLayers also offers two packaged services: the "Quick Start" package for rapid deployment of nLayers InSight; and the "Total Solution" package that includes design, implementation, customization and deployment services.

--Education Services to train IT staff for maximum return on the customer's nLayers investment. nLayers offers a wide range of on-site training courses that can be customized to meet an organization's specific needs. Courses are designed to enrich the customer's use of nLayers InSight and support the success of targeted IT initiatives.

--Customer Support Services to provide customers with technical expertise to successfully develop and implement discovery solutions using nLayers' products. Support Services customers will have unlimited access to nLayers technical experts via direct e-mail, online support and telephone.

Prior to joining nLayers, Derak served as a strategic business consultant helping Mobile Radius establish business in the United States. In 2000, Derak founded Yube, Inc., a provider of Web-based CRM solutions. As CEO, she was responsible for the company's business direction and operations.

About nLayers

nLayers InSight is the easiest, most comprehensive solution for discovering, understanding and mapping the complex relationships between applications and technology infrastructure. Unlike incomplete, point solutions that rely on difficult-to-deploy agents or provide scattered, "snapshot" views using scanners, nLayers is the only discovery solution that combines passive and active discovery approaches to provide an end-to-end, "living" model of the IT environment that continuously tracks resource dependencies, demand, usage and service levels. For nLayers' customers, this model serves as the foundation to accelerate and increase ROI for a wide range of critical IT service and cost management initiatives, including change and configuration management, ITIL/CMDB development, business service management (BSM), data center automation (DCA), and capacity planning. nLayers is a privately held company headquartered in San Jose, California, and at www.nlayers.com.