james martin + co Applies Global Strategy to Internal Communications Initiatives.FAIRFAX, Va.--(BUSINESS WIRE)--July 28, 1998--Nortel's (Northern Telecom's) Meridian Mail Meridian Mail was one of the earliest all-digital voicemail systems, running on Northern Telecom's (now Nortel) Meridian Norstar digital PBX systems. The combination of the Meridian's power and Meridian Mail's feature set was one of the major drivers that has turned Nortel into the Net Gateway Enables Consulting Firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a to Communicate Globally james martin James Martin or Jim Martin may refer to: Politicians:
Based on Nortel's(a) (Northern Telecom's) Meridian(a) line of enterprise private branch exchanges (PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). ), the network permits direct on-network dialing among jm+co offices on a worldwide basis. This network provides the flexibility to relay voice mail over the company's internal data network or via the Internet. When all phases are complete, all messaging will be off of the public switched network, and employees can reach each other around the world by dialing only eight digits. jm+co expects to save hundreds of thousands of dollars in the first year of operations by using this strategy ofshifting expensive global switched traffic to low and fixed cost alternatives. jm+co teaches corporations how to be more effective by creating a "knowledge infrastructure" to capture the knowledge and experience of their workers. Corporations around the world are learning the value of such "warehouses of experience," which have been made possible with groupware Software that supports multiple users working on related tasks in local and remote networks. Also called "collaborative software," groupware is an evolving concept that is more than just multiuser software which allows access to the same data. and more recently, Intranets. Not only must global corporations be able to capture and store this valuable information, they must also be able to disseminate dis·sem·i·nate v. dis·sem·i·nat·ed, dis·sem·i·nat·ing, dis·sem·i·nates v.tr. 1. To scatter widely, as in sowing seed. 2. it to their employees. Ken Bell, jm+co's chief information officer commented, "As a global company engaged in complex projects for sophisticated clients, we must be able to communicate rapidly and economically with a distributed workforce. Although e-mail remains a key element in the total communication picture, voice still has an advantage for speed and an ability to convey complex information quickly. "Also, at its heart, consulting is a business based on relationships. The human element of a voice is a much more powerful vehicle to develop relationships than written e-mail messages." The network was implemented in the U.S. over a 45-day period, during which jm+co simultaneously replaced its primary telecommunications provider, converted to a new e-mail system, upgraded the Nortel Meridian Nortel Meridian is a private branch exchange. It provides advanced voice features, data connectivity, LAN communications, computer telephony integration (CTI), and information services for communication applications ranging from 60 to 80,000 lines. PBXs to the current release, installed and tested Nortel's Meridian Mail(a) Net Gateway and switched over to the new global voice dialing plan. This was all completed without interruption to business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets . Nortel's Meridian Mail Net Gateway is an application that uses the Voice Profile for Internet Mail See Internet e-mail service. (VPIM (Voice Profile for Internet Mail) A method for encoding voice mail messages as data so they can travel via the SMTP mail protocol over IP networks. VPIM uses MIME to encode messages in multiple parts, which are decoded by VPIM-compliant voice mail systems at ) protocol to enable voice messages to be routed to anybody, anywhere using the Internet, corporate intranet or Wide Area Network (WAN). Net Gateway incorporates critical voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. functions including: creating a voice message distribution list, performing lookups and updates from a multiplatform directory, forwarding a message, playing a forwarded message, receiving and replying to a non-delivery notification, and sending a message to a distant off-site location. Bell went on to say, "All of the parallel projects were essentially controlled by three people within the company working through an extended project team made up of Nortel engineers, the telecommunications provider and other contractors. It was an excellent example of how a 'virtual team' can come together for a concise purpose, communicating electronically while executing a geographically distributed tactical operation. I'm very happy with the job that our people and our vendor partners have done." Phase 2 of the project will extend the NetGateway voice messaging capability to the remainder of jm+co's international offices. This phase will save both time and money for the company. Being a global operation means that someone somewhere is at work during any 24-hour period. Communication must occur throughout that time to help ensure maximum productivity. In operation, the global voice infrastructure will be an economic contributor to a "one company, one culture," Global 2000 corporate operating style. Company Background james martin + co is a worldwide IT and management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects firm that specializes in building "cybercorps." A cybercorp is an organization that is optimized for the digital age of cyberspace Coined by William Gibson in his 1984 novel "Neuromancer," it is a futuristic computer network that people use by plugging their minds into it! The term now refers to the Internet or to the online or digital world in general. See Internet and virtual reality. Contrast with meatspace. . Through the creative application of technology and proven business processes, jm+co is transforming companies and governments worldwide to help them compete in today's fast-paced and fiercely competitive global economy. james martin + co is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with offices in more than 20 locations worldwide. Nortel is a diversified provider of market-leading communications equipment, services and network solutions for business, commerce and entertainment. Nortel had 1997 revenues of U.S. $15.5 billion and has approximately 73,000 employees worldwide. (a) Nortel, Meridian and Meridian Mail are trademarks of Northern Telecom.
CONTACT: james martin + co
Ellen Buchanan, 703/383-7059
ebuchanan@jamesmartin.com
or
Nortel
Kris Hoover, 972/685-5393
kristi_hoover@nt.com
or
Wilson McHenry Company
Lori Wood, 650/638-3400
lwood@wmc.com
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