iPhrase Announces One Step 4.0 With Interaction Advantage; Latest Version of Award-winning Self-service Search and Navigation Solution.Business/Technology Editors CAMBRIDGE, Mass.--(BUSINESS WIRE)--Oct. 14, 2002 One Step 4.0 Answers Specific Questions, Guides Users to Related Resources for Richer, More Comprehensive Experience iPhrase Technologies, Inc., the company that addresses the self-service search and navigation needs of enterprises, today announced the availability of One Step(TM) 4.0 with Interaction Advantage(TM). This new release is the industry's only self-service search and navigation platform able to access information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. from across the enterprise and beyond to provide customers with highly relevant responses to their queries, intelligently guide them to related resources, and interactively cross-sell and up-sell relevant products and services. One Step 4.0 with Interaction Advantage enables organizations to deliver the most customized, comprehensive online self-service experience possible through a single intuitive interface. The new platform also supports multiple languages, improves business intelligence through expanded reporting and improves business user control through the introduction of Web-based administration tools. One Step 4.0 incorporates a natural language interface that allows people to ask questions in every day conversational language, as though speaking with another person. The system removes any ambiguity in the request, retrieves the most pertinent content available and dynamically creates a result page tailored to the user's request. The One Step 4.0 platform combines conceptual understanding, precise multi-source retrieval, dynamic presentation, and the application of business rules to provide improved interactions for end users and the enterprise. Key capabilities of One Step 4.0 with Interaction Advantage include: -- Presentation templates - Offers multiple panes of information simultaneously in an organized layout -- Presentation control - Dynamically highlights the most relevant resources -- Intelligent Domain Selection - Identifies the best sub-set of resources from all available data, documents and applications to deliver the most relevant information -- Business Rule Control - Gives business unit owners control of the priority and relevancy algorithms "Smart businesses continue to build competitive advantage by organizing content for faster, more accurate search and retrieval," said Kevin Cochrane, vice president of product management, Interwoven in·ter·weave v. in·ter·wove , in·ter·wo·ven , inter·weav·ing, inter·weaves v.tr. 1. To weave together. 2. To blend together; intermix. v.intr. . "iPhrase One Step 4.0's advanced query capability, combined with Interwoven MetaTagger's advanced metadata (1) (meta-data) Data that describes other data. The term may refer to detailed compilations such as data dictionaries and repositories that provide a substantial amount of information about each data element. services, organizes and delivers the most relevant information within the enterprise with the most intuitive interface available." iPhrase One Step 4.0 is extremely tolerant to language, spelling and usage, and provides a feedback loop that tells the user how the question was interpreted. In one step, the application connects users to the information they need to take action - find content, make purchases, research investments or solve problems. This delivers a dramatic return on investment in only months through improved customer service, retention and increased online spending. "Connecting people to the information they need is vital if enterprises are to sell products online, answer customer questions, or enable their own employees to work efficiently. iPhrase, with its ability to understand the meaning of both documents and questions, improves these processes," said Susan Feldman, vice president, IDC. "As we move to the next generation of information finding, products that combine natural language search with browsing, navigation and easy interaction will dominate the field. iPhrase fits all of these requirements." Additional One Step 4.0 features include: Multilingual mul·ti·lin·gual adj. 1. Of, including, or expressed in several languages: a multilingual dictionary. 2. Coverage - Customers ideally want to purchase a single search solution for all current and future search needs, and Global enterprises need to include the ability to search non-English content. iPhrase One Step 4.0 offers support for indexing and searching both structured and unstructured data Data that does not reside in fixed locations. Free-form text in a word processing document is a typical example. Contrast with structured data. See free-form database. in French, German, and Spanish, in addition to its current English support. One Step's support includes the ability to provide out-of-the-box stemming and respelling capabilities, along with translation of the iPhrase common language layer. Improved Business Intelligence - To allow enterprises to better identify the potential of their One Step platform, iPhrase has extended 4.0's reporting capabilities to support richer content analytics with a Buried Content report. The Buried Content report allows iPhrase One Step customers to understand how much of their site is more than 3+ clicks from the home page, which statistics show to be the point at which a large percentage of customers abandon a Web site. Platform Extensibility - iPhrase 4.0 with Interaction Advantage is designed to optimize existing technology purchases. These investments include content management systems, e-commerce platforms, portal software Portal Software was founded in 1985 as Portal Information Network, one of the first ISPs in the San Francisco Bay Area. It was founded by John Little. The company offered its own interface through modem access that featured Internet email. , advanced Web architectures, taxonomies or vocabularies, and access control solutions. iPhrase One Step 4.0 provides a rich set of integration points and out-of-the-box connectors that fit into existing Web and content infrastructures. One Step 4.0 offers APIs for integration into content management systems and existing keyword/vocabulary tools, and the solution has been upgraded to include Java and COM (1) (Computer Output Microfilm) Creating microfilm or microfiche from the computer. A COM machine receives print-image output from the computer either online or via tape or disk and creates a film image of each page. front-end APIs for use with e-commerce platforms and advanced Web architectures such as BEA WebLogic A software suite from BEA Systems, Inc., San Jose, CA (www.beasys.com) that is used to deploy Web and SOA applications. The core product is BEA WebLogic Server, a J2EE application server. portal. iPhrase One Step also offers standard connectors for use with Interwoven MetaTagger and TeamSite and for Netegrity Siteminder. Total Cost of Ownership - To help improve system administration workflows, One Step has made several advances through the addition of Web-based administrative tools and improved performance-monitoring capabilities. The Web-based Management Console A terminal or workstation used to monitor and control a network. See Microsoft Management Console. provides a more robust, extensible, and scalable architecture to provide administrators the ability to track system loads. "iPhrase has again raised the bar in the self-service search and navigation space through One Step 4.0 with Interaction Advantage," said Andre Pino, senior vice president of marketing, iPhrase Technologies, Inc. "While other vendors are touting touting the making of personal representations by a veterinarian to persons who are not clients in an attempt to solicit their business. access to multiple sources of information, iPhrase goes beyond basic multi-source retrieval to deliver a powerful business tool. No other vendor comes close to offering the capability to directly answer user queries, anticipate their additional needs by intelligently guiding them to related resources and interactively cross-sell relevant products or services to further promote loyalty to the online channel. One Step 4.0 with Interaction Advantage offers the industry's most comprehensive and robust self-service experience available." About iPhrase iPhrase is the leading provider of self-service search and navigation software for mission critical applications. iPhrase offers the patent-pending One Step platform, which combines natural language processing Natural language processing Computer analysis and generation of natural language text. The goal is to enable natural languages, such as English, French, or Japanese, to serve either as the medium through which users interact with computer systems such as , multi-source retrieval, dynamic presentation and in-depth analytics to simplify access to high-value information. Through superior relevancy and usability, iPhrase One Step provides a powerful return on investment in critical applications at leading companies such as Charles Schwab Charles Schwab can refer to:
The brand originated as a United States brand for discount brokerage when TD purchased Waterhouse Securities. . iPhrase's investors include Charles River Charles River River, eastern Massachusetts, U.S. The longest river wholly in the state, it flows into Boston Bay after a course of about 80 mi (130 km). Navigable for about 7 mi (11 km), its estuary separates the cities of Boston and Cambridge. Ventures, Greylock, Reed Elsevier Ventures, RSA (1) (Rural Service Area) See MSA. (2) (Rivest-Shamir-Adleman) A highly secure cryptography method by RSA Security, Inc., Bedford, MA (www.rsa.com), a division of EMC Corporation since 2006. It uses a two-part key. Ventures, Sequoia Capital Sequoia Capital is a venture capital firm founded by Don Valentine in 1972. The firm's partners include Don Valentine, Pierre Lamond, Michael Moritz, Doug Leone, Mike Goguen, Mark Stevens, Jim Goetz, Sameer Gandhi, Roelof Botha, and Mark Kvamme. , TD Capital Technology Ventures and Bain Capital Bain Capital LLC is a Boston, Massachusetts-based private equity firm founded in 1984 by Mitt Romney, the former Governor of Massachusetts, and two other partners from the consulting firm Bain & Company: T. Coleman Andrews III and Eric Kriss. . Founded by former MIT MIT - Massachusetts Institute of Technology researchers and business leaders, iPhrase has offices in Cambridge, MA and San Mateo San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , CA. For more information, please visit www.iphrase.com or call 617/577-4300. iPhrase is a registered trademark and One Step is a trademark of iPhrase Technologies, Inc. All other trademarks are the property of their respective owners. |
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