iHello and FrontRange Solutions to Offer Revolutionary CRM Voice Application for Mobile Salespeople; Voice Application Market Expected to Reach $2 Billion by 2005.Business Editors/High-Tech Writers
MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Jan. 7, 2002
iHello Inc., a leading provider of speech-enabled applications for the mobile workforce, and FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. Inc., an international market leader in customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) and customer service and support software, today announced a new voice application to provide mobile salespeople access to FrontRange's CRM solution, GoldMine(R). As a member of FrontRange Solutions Technology Partner program, iHello will work with FrontRange to integrate and jointly market its products through FrontRange's reseller channel. The agreement marks a major advance in the race to give mobile workers complete interaction with every aspect of sales, using state-of-the-art voice recognition.
iHello's product, iHello Voice SalesForce(TM), is designed to boost the productivity of salespeople on the road, by connecting them instantly to all account data. In a single voice session, the mobile worker can make multiple customer calls, send emails, update activities, and add to an account history, all by following simple voice prompts A recorded message that is played by auto attendants, interactive voice response (IVR) systems, message-on-hold systems and other voice processing tools. The "prompt" is a request to input some data; a recording that does not ask for feedback is more properly called a voice "message." . The system also centralizes the work of a mobile sales team, giving sales managers real-time reports of the team's progress.
"iHello Voice SalesForce is compelling because it seamlessly weaves CRM into the salesperson's daily workflow. We foresee demand exploding for mobile workforce voice applications, with the overall market size reaching $2 billion by 2005," observed Mark Plakias, Senior Vice President Communications and Infrastructure at the Kelsey Group.
Dana Buys, Chairman of FrontRange Solutions, agreed that voice capability represents a missing piece of the CRM puzzle. "iHello Voice SalesForce provides a powerful and intuitive way to access GoldMine from the road," he stated. "By making GoldMine universally accessible, the utility of GoldMine and the quality of the customer information it contains is vastly improved. Voice is an integral part of our worldwide mobile strategy, and our technology partnership with iHello allows us to remain a leader in offering state-of-the art CRM solutions."
"The market demand from the GoldMine customer base, which numbers over a million users, and value-added reseller A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. channel is very strong," explained David Asheim, Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of iHello. "This demand makes FrontRange the ideal partner to launch iHello's expanding suite of voice services for mobile salespeople."
About iHello Inc.
iHello builds voice applications for enterprises that extend the reach of mission critical databases to mobile professionals. iHello's voice applications enable enterprises to close more sales and increase profitability by providing mobile professionals access to enterprise data using spoken commands from any telephone. iHello's products help customers grow revenue by enabling mobile professionals communicate, remain up-to-date and stay organized. iHello is headquartered in Mountain View, Calif. For more information visit www.iHello.com.
About FrontRange Solutions Inc.
FrontRange Solutions Inc. develops software and solutions that allow organizations to deliver extraordinary customer relationships and service. An international market leader in customer-centric software for more than 11 years, the Years, The
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Solutions include: industry-leading GoldMine(R) software family for customer relationship management (CRM), fully integrated contact management and sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. ; and the award-winning HEAT(R) software line for world-class customer service and support. FrontRange drives business decisions for profitability in market-leading companies such as Shell Oil, Coca-Cola, Chevron, Prudential Securities, Lucent, Electricite de France, The Weather Channel, Mack Trucks Mack Trucks is one of the world's leading truck-manufacturing companies. It is now a subsidiary of AB Volvo, Volvo Group. The company's headquarters are in Allentown, Pennsylvania, in the Lehigh Valley region of the state. , Turner News Network, and Salomon Smith Barney Smith Barney is a division of Citigroup Global Capital Markets Inc., a global, full-service financial firm, that provides brokerage, investment banking and asset management services to corporations, governments and individuals around the world. . Industry awards for FrontRange include Software Magazine's "Hot 500," Call Center Magazine Product of Year, Entrepreneur Magazine's Best Software, Users Choice Awards, and PC Magazine "Editors' Choice." for five years in a row.
For more information about FrontRange Solutions Inc., call 800/776-7889 or visit www.frontrange.com.
Note: "GoldMine, HEAT, and other FrontRange products and brands are registered trademarks or trademarks of FrontRange Solutions Inc. in the U.S. and/or other countries. Other products and brands are registered trademarks or trademarks of their respective owners/companies."