iET Solutions Survey at CeBIT 2007 Reveals Overwhelming Need for Configuration and Change Management Solutions.iET Solutions Polled Senior IT Executives; Results Show More Than 75% Cannot Predict Potential Risks From IT Changes FRAMINGHAM, Mass. -- iET Solutions, a leading provider of ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). based IT Service Management (ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management ) software solutions and services, today announced the results of a survey conducted at CeBIT 2007 in Hannover, Germany. CIOs, IT directors, and IT managers confirmed the benefits of ITSM solutions, and those that did not have a solution in place saw clear areas for improvement within their organizations. One of the key findings from the survey is that 77% of the respondents did not know what effect an IT 'change' could have to their infrastructure, revealing an overwhelming need for configuration and change management solutions. These findings, which show a cross-industry need for ITSM solutions, were supported by the number of new customers iET Solutions added to its customer roster in Q1 2007, including Tech Data Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :TECD TECD Training Equipment Change Directive ), a leading distributor of IT products; C2 Call Center, a call center for educational services companies; Labor Ready Labor Ready, Inc., based in Tacoma, Washington, is the United States' largest provider of temporary manual labor to the construction industry, other light industry, and small businesses. Its shares are traded on the New York Stock Exchange under the ticker symbol LRW. , Inc. (NYSE NYSE See: New York Stock Exchange :LRW LRW Lifetime Real Women (cable channel) LRW Legal Research & Writing (law school course) LRW Liskov, Rivest, Wagner (encryption algorithm) LRW Laurentides ), a multinational source of dependable labor; GSKV GSKV Gamer Sind Keine Verbrecher (gaming) GmbH, an IT service provider for companies in the healthcare sector; Hugo Kern and Liebers GmbH & Co. KG, a manufacturer of metal components for the manufacturing and medical industries; DAIICHI SANKYO EUROPE GmbH, a global pharmaceutical innovator; Eurofighter Fighter Aircraft fighter aircraft Aircraft designed primarily to secure control of essential airspace by destroying enemy aircraft in combat. Designed for high speed and maneuverability, they are armed with weapons capable of striking other aircraft in flight. GmbH, a multinational company that coordinates the design, production and upgrade of the Eurofighter Typhoon This article is about a fighter aircraft. For the computer game, see Eurofighter Typhoon (computer game). “EF2000” redirects here. For the computer game, see EF2000 (computer game). ; Hessian Broadcasting, the public broadcasting network for the German state of Hesse; and SUVA, the Swiss national accident insurance organization. "This survey shows that despite being a 'hot' topic, IT Service Management is imperative for IT managers, providing the insight they need to efficiently run their business," said Michael Scheib, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , iET Solutions. "ITSM is quickly delivering on the promise of optimizing and improving IT services, and helping IT managers control change and make informed decisions." The survey also found: * 59% of the respondents did not know all of the applications that exist within their infrastructure. * 59% of companies have more than 2-3 data sources for their asset directory. * 50% of the respondents did not know the components of their business server and, as a result, could not identify the likely causes of an outage. For companies currently building a CMDB CMDB Configuration Management Data Base CMDB Composite Modified Double Base (Propellant) CMDB Control and Monitor Display Builder CMDB Call Management Database , iET Solutions offers a new whitepaper, "CMDB in 5 Steps: A Project Guideline for Implementing a Configuration Management Database". This paper can be downloaded at: http://www.iet-solutions.com/en/downloads/whitepapers.php About iET ITSM iET Solutions provides a complete solution to the ITIL concept of aligning IT services in support of business objectives to maximize the return on IT investment. The configurability of the software enables it be customized to a substantial degree without writing a line of code. A developer's studio enables customization within a graphical environment. iET Solutions products such as iET ITSM, iET CMDB Discovery, iET CMDB Intelligence, and iET Process Analyzer combine fast and efficient service desk performance with the comprehensive back office management capabilities needed to continuously improve and optimize the IT infrastructure. Integrating the front office functions of incident and problem management with the back office functions of configuration, change and release management helps organizations gain control over the IT infrastructure and optimize its performance. About iET Solutions iET Solutions (www.iet-solutions.com) develops, markets, and supports award-winning software applications for the IT service management market. Our ITSM suite is built around ITIL standards and has been verified by Pink Elephant, a world leader in ITSM education, to be compatible with core ITIL best practices. For the purposes of process analysis and CMDB management, iET Solutions offers integrated process management and CMDB intelligence solutions. Over 600 customers in more than 26 countries worldwide benefit from iET Solutions' offerings. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, Great Britain, and North America. Distributors and technology partners serve all other countries. |
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