iET Solutions Confirms IT Service Management Market for Midsized Enterprises Powers Ahead.Analyst Firm Reports Greater Sophistication so·phis·ti·cate v. so·phis·ti·cat·ed, so·phis·ti·cat·ing, so·phis·ti·cates v.tr. 1. To cause to become less natural, especially to make less naive and more worldly. 2. in IT Service Management Market and Growing Use by Midsize Businesses FRAMINGHAM, Mass. -- IT service management (ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management ) is no longer the exclusive preserve of large enterprises. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a recent Gartner study1, the service desk market grew by 13% in 2005. Much of the growth in the small and midsize business (SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. ) service desk market is attributed to businesses looking beyond incident management and the reactive opening and closing of tickets, to a more integrated IT service and support delivery strategy that includes a tool's capability to perform problem management, service-level reporting, self-service and knowledge management. As IT service management becomes more widely adopted by midsize organizations, iET Solutions asserts its position as a market leader serving this growing market sector. According to iET Solutions whose ITIL-based ITSM suite is aimed at organizations with up to 10,000 employees, an important factor behind the pace of growth in the middle of the market is the changing expectations of user organizations. The new Gartner report, 'IT Service Desk Vendors Target Small and Midsize Business', indicates that the IT service desk market is undergoing significant product and vendor activity. Gartner's Research Director, David M. Coyle, states in the report, "Gartner has identified changes in the service desk market and the vendors that are financially viable, have competitive products and have a strong customer focus on the small and midsize business (SMB) market. The needs of an SMB differ from an enterprise in terms of price, ease of implementation and maintenance, scalability, integration with other IT service management tools and integration with third-party systems and customization." According to Michael Scheib, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of iET Solutions, "Organizations are developing more integrated IT service and delivery strategies and they require their service management solutions to fully support these needs rather than just providing basic functionality. It is no longer enough for an application to provide little more than incident management with the reactive opening and closing of tickets. Our iET ITSM 4.0, launched in July 2006, takes a more proactive approach to planning for IT infrastructure changes, configuration management, and problem resolution." The Gartner report evaluates eight vendors that have had ITSM and service desk products for more than five years. Vendors in the report are identified as having reliable products, a significant number of customers and numerous inquiries from Gartner clients. iET Solutions' iET ITSM 4.0 is sold to medium business and small enterprises ranging in size from 2,500 to 10,000 employees; it is competitively priced and provides functionality across many IT service management modules. The front-office functions of iET Solutions' ITSM suite deliver fast and efficient service desk performance while its comprehensive release, change, and configuration management capabilities give users the tools they need for optimized back-office operations. The iET CMDB CMDB Configuration Management Data Base CMDB Composite Modified Double Base (Propellant) CMDB Control and Monitor Display Builder CMDB Call Management Database solution delivers full configuration, discovery, and relationship information in a federated Connected and treated as one. See federated database and federated directories. manner. The performance measurement analysis capability assess how a specific business process or function is performing against key performance indicators Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organization. KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action. (KPIs) and provides notification alerts before service level agreements are violated. The iET ITSM service level management module provides a powerful set of tools to track and comply with Service Level Agreements (SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. ) between the IT organization and its customers. About iET Solutions iET Solutions (www.iet-solutions.com) develops, markets, and supports award-winning software applications for the IT service management market. Our ITSM suite is built around ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). standards and has been verified by Pink Elephant (1) (Pink Elephant Inc., The Netherlands, www.pinkelephant.com) An IT service management provider founded in 1979 with operations throughout North America and the Asia Pacific region. , a world leader in ITSM education, to be compatible with core ITIL best practices. For the purposes of process analysis and CMDB management, iET Solutions offers integrated process management and CMDB intelligence solutions. Over 600 customers in more than 26 countries worldwide benefit from iET Solutions' offerings. Headquartered in Framingham, MA., iET Solutions maintains offices in Germany, Great Britain Great Britain, officially United Kingdom of Great Britain and Northern Ireland, constitutional monarchy (2005 est. pop. 60,441,000), 94,226 sq mi (244,044 sq km), on the British Isles, off W Europe. The country is often referred to simply as Britain. , and North America. Distributors and technology partners serve all other countries. 1 'IT Service Desk Vendors Target Small and Midsize Business', Gartner Research publication G00142379 published November 2006. |
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