iConclude Works with HP to Drive It Operational Efficiencies at NSRI USA.BELLEVUE, Wash. -- iConclude, the market leader in Run Book Automation solutions for IT operations, today announced that NSRI NSRI National Sea Rescue Institute (South Africa) NSRI National Survey of Religious Identification NSRI Noradrenalin Serotonin Reuptake Inhibitor USA - the IT division of a global 500 shipping company - has streamlined IT operations through the deployment of iConclude OpsForce and HP Service Management Center software. The combination of iConclude OpsForce and HP Software enables enterprises to improve the management of mission-critical application environments, reduce the cost of incident resolution, and maximize application uptime. NSRI USA was an early adopter of iConclude OpsForce. Together with HP Software, OpsForce has been an integral component of NSRI's IT Service Management Process. The NSRI team monitors their mission-critical environment 24-7 using HP Service Management Center to track all tickets and manage incidents. The addition of iConclude OpsForce pushes automation capabilities to frontline front·line also front line n. 1. A front or boundary, especially one between military, political, or ideological positions. 2. Basketball See frontcourt. 3. Football The linemen of a team. IT operators to improve IT efficiency and reduce resolution times. After using iConclude OpsForce with HP Software for more than a year, Richard Dixon Richard Travers Dixon (born November 20, 1865 - died November 14, 1949) was a British sailor who competed in the 1908 Summer Olympics. He was a crew member of the British boat Heroine, which won the gold medal in the 7 metre class. , Vice President of IT for NSRI said: "iConclude OpsForce and HP Service Management Center are tightly integrated in our IT processes and solutions, which are the foundation of our ITIL-focused IT service management strategy. This integration drives significant reductions in support cost and improves our operational efficiency and productivity." iConclude OpsForce enables IT operations staff to turn manual IT run books into automated IT process flows and accelerates the process of triage triage Division of patients for priority of care, usually into three categories: those who will not survive even with treatment; those who will survive without treatment; and those whose survival depends on treatment. , troubleshooting, and repair of IT incidents and alerts. Through bi-directional integration with the monitoring and service desk features of HP Software, iConclude OpsForce automatically executes resolution procedures for IT alerts and incidents, and opens, updates, and closes tickets in HP Service Management Center. "iConclude OpsForce has successfully been deployed by many Fortune 1000 customers who also rely on HP Software, and with proven results for cost savings and decreased mean time to resolution," said Sunny Gupta, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of iConclude. "The integration with HP Software provides customers with an automated and repeatable way to detect and resolve data center incidents and streamline their data center operations." "HP Software and iConclude help our customers better manage business-critical applications through end-to-end incident management," said Chuck Neal, vice president, channels and alliances, Software, HP. "This helps improve IT operations, and offers enhanced returns on their IT investment." In addition, iConclude announced that it has joined the HP Enterprise Management Alliance Program at the Gold Partner level. iConclude's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , OpsForce, also recently received interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other. certification for HP Software. About iConclude iConclude is the market leader in Run Book Automation. iConclude's OpsForce is an innovative IT automation solution that automates incident resolution, orchestrates change and configuration management, streamlines repetitive maintenance, integrates disparate system management tools and provides unprecedented ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). visibility. iConclude's managed automation technology self-heals systems and enables frontline operations and support teams to diagnose, repair, configure See configuration. (software) configure - A program by Richard Stallman to discover properties of the current platform and to set up make to compile and install gcc. Cygnus configure was a similar system developed by K. and maintain business-critical applications and infrastructure in a guided and repeatable way. Founded in 2005, iConclude is headquartered in Bellevue, Washington Bellevue is a rapidly growing city in King County, Washington, U.S., across Lake Washington from Seattle. Long known as a suburb or satellite city of Seattle,[1] it is now categorized as an edge city or a boomburb. and is privately held with funding from Greylock Partners, Shasta Ventures, and Madrona Venture Group. For more information go to www.iconclude.com |
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