iConclude Announces Validated Integration with BMC Remedy Action Request System; Becomes BMC MarketZone Partner.Solution Delivers Automated Incident, Problem Management for Customers BELLEVUE, Wash. -- iConclude, an innovator in Run Book Automation solutions for IT operations, today announced the availability of iConclude OpsForce(TM) through BMC's MarketZone program and the validated integration between iConclude OpsForce and the BMC (BMC Software, Inc., Houston, TX, www.bmc.com) A leading supplier of software that supports and improves the availability, performance, and recovery of applications in complex computing environments. Remedy Action Request (AR) System. The BMC integration validation ensures enterprise customers that iConclude's OpsForce integrates with the BMC Remedy AR System for automated incident and problem management, which can reduce data center support costs. iConclude's participation in the BMC MarketZone resell re·sell tr.v. re·sold , re·sell·ing, re·sells 1. To sell again. 2. To sell (a product or service) to the public or to an end user, especially as an authorized dealer. program enables BMC customers to purchase the OpsForce Run Book Automation solution directly from BMC. Customers can leverage the OpsForce platform and its Accelerator Packs to automate the often manual process of alert/incident triage triage Division of patients for priority of care, usually into three categories: those who will not survive even with treatment; those who will survive without treatment; and those whose survival depends on treatment. , troubleshooting Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is often a process of elimination - eliminating potential causes of a problem. , and repair. Additionally, the integration between the BMC Remedy AR System and iConclude OpsForce enables automated helpdesk ticket creation, update and closure from within iConclude's automated resolution flows. The combined solution enables IT organizations to minimize alert response time, reduce incident resolution cost, and streamline the management of business-critical IT environments, all of which are important objectives in delivering Business Service Management (BSM BSM Business Service Management BSM Basic Security Module BSM Best Stations Memory (Pioneer car stereos) BSM Business Systems Modernization BSM Bronze Star Medal BSM Black Student Movement BSM Benilde-St. ). "By achieving integration validation with the BMC Remedy AR System, BMC and iConclude assure mutual customers that the solutions will work seamlessly together to automate repetitive IT processes, accelerate triage, troubleshooting, and repair of incidents, and maximize uptime for business-critical applications and infrastructure," said Fred Johannessen, vice president of Technology Alliances and MarketZone, BMC Software BMC Software, Inc. NYSE: BMC, is an American enterprise management software provider, focusing on IT infrastructure applications. BMC was founded in 1980 and is headquartered in Houston, Texas. . "The combined solution offers enterprise customers choice and flexibility for automated incident and problem management." "iConclude's OpsForce has been deployed at many Fortune 1000 businesses, with proven results for cost savings and increased efficiency," said Sunny Gupta, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of iConclude. "Because BMC solutions are also deployed at these customers, the close integration between iConclude OpsForce and BMC Remedy now enables these enterprises to manage business-critical applications with automated incident resolution and fully integrated IT process flows. We are very pleased to have our integration validated and look forward to working with BMC." About iConclude iConclude is the market leader in Run Book Automation. iConclude's OpsForce provides automated incident resolution that increases IT Infrastructure Library (ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). ) incident and problem management visibility, reduces escalations, minimizes false alerts, and streamlines the resolution process. iConclude's managed automation technology self-heals systems and enables frontline front·line also front line n. 1. A front or boundary, especially one between military, political, or ideological positions. 2. Basketball See frontcourt. 3. Football The linemen of a team. operations and support teams to diagnose, repair, and maintain business-critical applications in a guided and repeatable way. Founded in 2005, iConclude is headquartered in Bellevue, Washington Bellevue is a rapidly growing city in King County, Washington, U.S., across Lake Washington from Seattle. Long known as a suburb or satellite city of Seattle,[1] it is now categorized as an edge city or a boomburb. and is privately held with funding from Greylock Partners, Shasta Ventures, and Madrona Venture Group. For more information go to www.iconclude.com. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. [c] Copyright 2006 BMC Software, Inc. |
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