iCOMS To Highlight Risk Management Services for E-Retailers At Retail Systems 2000 Conference; E-Retailers Now Have the Ability to Significantly Increase Sales And Minimize Fraud Risk.

Business/Technology Editors

Retail Systems 2000

CHICAGO--(BUSINESS WIRE)--April 17, 2000

iCOMS, Inc. the leading provider of Managed Internet Commerce(SM) services, will highlight its risk management service solution for e-retailers this week at Retail Systems 2000, the leading retail technology show in the country. The company will demonstrate its new solution - iCOMS(TM) Risk Management Services - and address the increasing prevalence of Internet fraud for online merchants. Through this solution, merchants have the ability to detect and respond to higher-risk transactions "real-time," thereby reducing risk while maximizing sales.

iCOMS Risk Management Services integrate technology from eHNC Inc., a subsidiary of HNC Software Inc. (Nasdaq:HNCS) and a leading applications service provider (ASP) of e-commerce value-added services for customer interaction management. iCOMS utilizes eHNC's eFalcon(TM) Internet credit card fraud detection and management system to provide risk management solutions including fraud risk scores, as well as merchant-specific rules and parameters that suit the business models of its online merchants. By adding value to eFalcon, iCOMS makes it easy, affordable, and flexible for e-businesses of all sizes to obtain the protection they need from Internet transactions that pose a risk.

"E-retailers require even more sophisticated tools than traditional retailers to provide superior levels of customer service and satisfaction to their online shoppers," said Larry Mihalchik, CEO of iCOMS. "Our Risk Management Services give online merchants increased control over Internet transactions while significantly reducing fraud. The ability to reduce the likelihood of turning away legitimate sales will be very empowering to e-businesses, with important side benefits of increasing revenue and providing a safer shopping environment for their legitimate customers."

iCOMS' Risk Management Services deliver the following benefits to e-retailers:

-- Accepts order data from the merchant's e-commerce order management or payment system

-- Sends required information to eHNC's data center for risk scoring and inclusion in eHNC's fraud management statistical model

-- Applies the rules specified in the merchant's profile to enable a decision for accepting, rejecting, or reviewing each transaction

-- Notifies merchants of proposed fraud management decisions

-- Stores details of the merchant's orders in the fraud management database for review and analysis

"iCOMS Risk Management Services permit e-retailers to maximize their sales with the world's most accurate and complete risk management solution," said Lee Dailing, Senior Product Manager at iCOMS. "We understand that even small percentages of online fraud can have significant negative implications on a company's overall profitability. We're providing the retailer with increased control over customer transactions, thereby increasing their potential for profitability."

Availability of iCOMS(TM) Risk Management Services

iCOMS(TM) Risk Management Services will be available on May 31, 2000. Because all merchants do not require the same level of control for their order acceptance process, merchants using iCOMS Risk Management Services may select several service-level options. In addition, iCOMS merchants will receive assistance in establishing and selecting options based on their requirements and level of expertise - allowing them to increase the level of service and tighten control of their order acceptance practices.

About eHNC

eHNC is a leading applications service provider (ASP) of e-commerce value-added services that boost sales and minimize risks through customer interaction management. Large eMerchants and merchant service providers (MSPs) use these next-generation services, empowering eMerchants to increase the profitability of their individual customer interactions in real-time before, during and after the sale. eHNC enables eMerchants to understand, manage, and forecast critical aspects of electronic interactions. eHNC's e-commerce services are based on proven, advanced technologies, and include comprehensive Internet risk management, intelligent targeted merchandising, and customer interaction management. For more information about eHNC and its comprehensive, real-time e-commerce value-added services for merchants and merchant service providers, please contact Marc McKinnies in the United States at 858.799.1436 or by email at [e-mail] or visit http://www.ehnc.com/ or http://www.efalcon.com/.

About iCOMS - Managed Internet Commerce Services

iCOMS, Inc., the first independent Managed Internet Commerce services provider, delivers high-end, scalable, and personalized solutions to businesses of all kinds. As an Application Service Provider (ASP) focused on Internet commerce, iCOMS allows retail and business-to-business merchants to have the type of secure, scalable and reliable Internet commerce web sites previously available only to those willing to invest millions of dollars in technology and staffing. Well over a thousand enterprises, including Lycos, Hasbro, Stanford University, Radio Shack Canada, Philips Electronics, major league baseball teams and presidential campaigns have selected iCOMS as a way to reduce time-to-market, risks and costs associated with Internet commerce. iCOMS has strategic partnerships with First Data Corporation, VeriFone - a division of Hewlett-Packard Company, and Open Market, Inc. In addition, iCOMS has channel arrangements with First Union Corp., web developers, fulfillment houses and Internet Service Providers (ISPs) nationwide. iCOMS operates its high-availability service center in Nashua, New Hampshire USA. For further information, visit http://www.icoms.com.

iCOMS is a trademark of iCOMS, Inc. Managed Internet Commerce is a servicemark of iCOMS, Inc. All other product and company names are the property of their respective owners.