iBackOffice and Mobile Automation Form Strategic Alliance to Provide Global 24X7 Support for MA2000 Mobile Management Clients.Business Editors/High-Tech Writers SANTA MONICA Santa Monica (săn`tə mŏn`ĭkə), city (1990 pop. 86,905), Los Angeles co., S Calif., on Santa Monica Bay; inc. 1886. Tourism and retailing are important, and the city has motion-picture, biotechnology, and software industries. , Calif.--(BUSINESS WIRE)--April 24, 2001 Alliance Allows Mobile Automation's Clients to Have Support 24X7 Mobile Automation Inc., a leading provider of mobile management solutions for remote laptop and handheld devices, Tuesday announced a strategic alliance with iBackOffice to provide 24X7 support solutions to Mobile Automation's rapidly expanding global client base. With iBackOffice already trained to support Mobile Automation's MA2000 software, the Orlando, Fla.-based customer support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services firm will utilize a robust knowledge base to effectively respond to the needs of Mobile Automation clients. Users of MA2000 will soon be able to obtain support via email, chat, voice, and automated "self-care" applications, thus allowing "around-the-clock" access to information when needs arise. "We are excited about our new relationship with iBackOffice, as our clients are increasingly seeking support coverage on a 24X7X365 basis," said Douglas Neal, president and chief executive officer of Mobile Automation Inc. "iBackOffice will be creating several programs for our clients to take advantage of, including Web support and telephone support that will extend coverage beyond our normal business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a of operation. The experience of the iBackOffice team, coupled with their global presence, made them the right partner for our requirements." "Mobile Automation is an exceptional company to join forces with," said Sanjay Patel, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of iBackOffice. "The device management marketplace is poised for explosive growth over the next few years, as the number of laptop computers and handheld computing computing - computer devices keeps expanding. "Mobile Automation has the right technology at the right time to take advantage of this explosion, so we are thrilled to be linking with a market leader in their industry. Our firm is positioned to support firms like Mobile Automation through periods of rapid growth, and our expertise will serve their clients' needs perfectly." About iBackOffice iBackOffice.com Ltd. (www.ibackoffice.com), a company specializing in anytime, anywhere, anyform customer support, was founded in June 2000 to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. the opportunity resulting from an explosive growth in the mobile data services market. The privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. is based in Orlando with a multi-channel contact center in Bangalore, India. The management team draws from international experience in designing and managing customer support operations for the world's leading technology and telecommunications firms. About Mobile Automation Inc. Mobile Automation develops mobile systems management solutions that extend IT's reach beyond traditional LAN-based tools. Founded in April 1997, Mobile Automation Inc. provides award-winning tools for controlling software distribution, application management, and system configurations on the key mobile platforms: Windows 95/98/NT Refers to all 32-bit versions of Windows prior to Windows 2000. It implies Windows ME and Windows 2000. It specifically excludes Windows 3.x. See Windows. PCs, Windows CE (Windows Consumer Electronics) Microsoft's version of Windows for handheld devices and embedded systems that use x86, ARM, MIPS and SHx CPUs. Windows CE .NET superseded Windows CE 3.0. , and Palm OS. For more information regarding the company and its products, please contact us at: 310/914-9603, Info@mobileautomation.com or www.mobileautomation.com. |
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