etalk unveils customer survey solution.etalk eTalk (formerly eTalk Daily) is a Canadian entertainment news show hosted by Ben Mulroney and Tanya Kim. It airs weekdays on CTV. Overview eTalk is for the most part less of a tabloid show compared to rivals like Entertainment Tonight , a provider of contact center software and services, has announced that Qfiniti Survey, an automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. customer survey application, is now fully integrated onto etalk's single platform of call center solutions, Qfiniti Enterprise. In addition to customer surveys, Qfiniti Enterprise delivers a suite of contact center solutions for quality monitoring, agent coaching and evaluation and advanced speech analytics--all in a single interface. Qfiniti Survey provides a direct link between customer satisfaction scores and agent performance within the call center by recording both the agent/customer interaction and the subsequent customer input via IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , and then linking those recordings to the evaluation process. Qfiniti Survey establishes this direct link between the performance of a contact center and the customer satisfaction that drives the business. Now with additional functionality that allows greater analysis of customer responses, Qfiniti Survey is, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. etalk, more advanced than the company's previous survey tools. [ILLUSTRATION OMITTED] www.etalk.com |
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