etalk debuts Qfiniti Enterprise in Spanish and Portuguese.

Answering the needs of contact center growth in Latin America, quality management and speech analytics provider etalk has introduced its Qfiniti Enterprise suite of call center applications in Portuguese and Spanish. By offering its marquee solution in the native languages spoken in Latin America, etalk expects to spur further growth in an already burgeoning contact center market. etalk's regional sales increased by 54 percent in 2005. In addition, the number of contact center agent positions in the region is expected to increase by 17 percent annually to reach 730,000 in 2008, according to Datamonitor. Qfiniti Enterprise is a unified call recording, agent evaluation and advanced speech analytics solution for the contact center market. Qfiniti Enterprise delivers these services on a single platform that allows contact center users to simply log in with the language of their choice. In addition to the user interface, the speech analytics capabilities are also localized, so searching and script analysis occurs in the user's preferred language. Because the Qfiniti Enterprise platform is "language independent," the solution is well suited for multisite, international contact centers, since each user can simply control the default language setting from within Windows. A call center supervisor in Mexico can have his language setting in Spanish, and simultaneously, another user within that same organization located in Brazil can set his language to Portuguese. This ensures that a global program can be deployed and managed from a centralized location, regardless of where the specific call center or remote agent resides.

www.etalk.com