eshare communications introduces NetAgent Suite 5.0.eshare communications, Inc., a provider of customer interaction management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ) solutions, has introduced NetAgent Suite 5.0. NetAgent Suite is a grouping of customer interaction management applications that provides contact center users with a unified interface to coordinate e-mail, voice, VoIP, multilingual mul·ti·lin·gual adj. 1. Of, including, or expressed in several languages: a multilingual dictionary. 2. chat, live Web interactions and wireless contact center monitoring, while also tracking Web site visitors and generating easy-to-follow reports. Version 5.0 includes several new applications, including NetAgent INTERNATIONAL, NetAgent WIRELESS and NetAgent ANSWER, as well as several applications available in previous versions. Previously available only as one total solution, NetAgent Suite now allows customers to select the individual applications that best suit their contact center needs. NetAgent Suite integrates with many popular third-party CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions. Customers of eshare may now select the individual applications that complement their existing CRM software packages. In total, NetAgent Suite 5.0 applications include NetAgent MEDIACHAT, NetAgent EMAIL See e-mail. , NetAgent ANSWER, NetAgent CAMPAIGN, NetAgent TELEPHONY Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. , NetAgent MULTI-TENANT, NetAgent WIRELESS, NetAgent INTERNATIONAL, NetAgent MULTI-HOME, NetAgent ASSIST, NetAgent VoIP, NetAgent OBSERVE and NetAgent ENTERPRISE. |
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