emailtopia offers improved Response Manager 4.0 for high-volume call centers.emailtopia, a provider of e-mail response management A set of applications for managing large amounts of e-mail from customers and prospects. Such systems distribute the messages to appropriate users and agents and keep track of their responses to ensure requests are answered. They also provide detailed metrics of message volume and response times. software, has announced the availability of Response Manager 4.0. The new version enables customers to respond to e-mail inquiries by providing increased performance and scalability. Response Manager, the flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. for emailtopia, is an intelligent, server-based e-mail management tool that integrates with standard e-mail clients and is used to route, track and archive "corporate asset" inbound e-mail from group inboxes. Response Manager 4.0 also offers customers message assignment improvements, LDAP (Lightweight Directory Access Protocol) A protocol used to access a directory listing. LDAP support is implemented in Web browsers and e-mail programs, which can query an LDAP-compliant directory. user authentication See authentication. , powerful message-searching options (wildcards, Boolean operators, proximity) and customizable alert recipients and thread identifier formatting.[ILLUSTRATION OMITTED] www.emailtopia.com |
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