eei Solutions teams with Nuance. (Strategic Alliance).eei Solutions has announced it has teamed with Nuance and joined the Nuance Partner Alliance. As a program member, eei Solutions will integrate Nuance speech recognition anti voice authentication (1) Verifying the integrity of a transmitted message. See message integrity, e-mail authentication and MAC. (2) Verifying the identity of a user logging into a network. software into eei's Nortel Periphonics and InterVoice Brite interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) systems. eei will market Nuance-enabled capabilities to businesses such as financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , telecommunications, utilities, healthcare and insurance providers that require secure and quality customer interaction technology solutions. With Nuance's speech recognition software, eei Solutions now has the ability to offer natural language speech applications. Additionally, eei Solutions will leverage Nuance's voice authentication software, Nuance Verifier 3.0, for customers to conduct secure transactions. Rather than using a PIN number, the system identifies a caller by recognizing his or her voiceprint A sample of a person's voice to be used for voice recognition or security systems. . Applications include a range of technologies from auto-attendant -- the most basic front-end application such as a greeting o r call transfer option -- to voice portals An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. , the most complex application, which is conversational and serves as a portal to information. |
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